Chatwoot is an open-source customer support platform designed for managing omnichannel conversations. It unifies interactions from email, live chat, social media, and messaging apps into a single shared inbox. The platform includes an AI assistant, Captain, which automates responses and assists with conversation management. Chatwoot offers self-hosting options, providing users with control over their data and system customization.
Why it matters
Y Combinator, Goat Capital
overview
Chatwoot is an open-source customer support platform designed for managing omnichannel conversations. It unifies interactions from email, live chat, social media, and messaging apps into a single shared inbox.
The platform includes an AI assistant, Captain, which automates responses and assists with conversation management. Chatwoot offers self-hosting options, providing users with control over their data and system customization.
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