Weav Review

Weav trains an AI agent on your website, documents, files, Q&A pairs, videos and resolved tickets, then puts it in front of customers as a chat widget and on email. When the agent cannot answer, it hands the conversation to a teammate in Weav's shared inbox with the context attached. Staff can let the AI draft replies for approval or, on Pro and above, send them on its own. Weav says its AI resolves over 70% of customer questions without help; that is the vendor's figure.

Setup is no-code: add knowledge sources, set up a custom support email and embed the widget. Weav's docs list integrations for Shopify (order status, tracking and order changes after customer verification), Stripe (subscription and billing actions for verified customers), Google Drive, Framer and WhatsApp, plus custom actions, an API, webhooks and an MCP server. Its October 2026 changelog added proactive messages that greet visitors based on page, time on site or return visits.

Cost per AI message at these prices: Plus $29 for 500 = about 5.8 cents; Pro $119 for 5,000 = about 2.4 cents; Max $359 for 20,000 = about 1.8 cents. Extra AI credits cost $49 per 1,000 (4.9 cents each) and roll over to the next month; the page does not say whether one credit equals one AI message. Add-ons: extra teammate $29/mo, extra custom email $29/mo, removing Weav branding $99/mo per platform.

The pricing page has an "Annual - 20% discount" / "Monthly" toggle but shows one set of figures and does not say which term they are. Weav's Shopify App Store listing bills Plus at $39, Pro at $149 and Max at $449 every 30 days, each with a 14-day free trial, so expect the web prices above to be the annual-billing rate. Weav's pricing FAQ also describes pricing by AI resolution with a monthly minimum, while the plan cards count AI messages.

Prices checked on the vendor's pricing page on November 2, 2026. See Weav pricing.

What Weav lists on its pricing page, docs and changelog:

Weav suits small ecommerce and SaaS teams that want an AI agent and a light helpdesk in one tool, at a lower entry price than seat-based suites. The Shopify and Stripe actions matter most for stores and subscription businesses whose common questions are "where is my order" or billing changes.

Look elsewhere if you need a large established helpdesk with many channels and deep reporting: Intercom with Fin or Gorgias for Shopify-heavy teams. If you only want a website chatbot on your docs, Chatbase is a simpler comparison.

Independent feedback on Weav is still thin. Its Shopify App Store listing, launched July 7, 2026, showed no reviews when checked. A G2 listing and a review on The CX Lead exist, but neither could be read for this page, so no rating is quoted. The customer quote on Weav's pricing page, from a store founder who says the agent handles 80% of questions, is a vendor testimonial rather than an independent review. Treat the 70% resolution figure the same way, and test it on your own tickets with the free plan.