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Zendesk AI Data Handling
Shares tags: pricing & licensing, licensing posture, data use
AI Tool
Unlock the Power of AI with Transparency
Discover how your meeting data fuels the Zoom AI Companion while ensuring your privacy.
shipped Nov 20, 2025pricing & licensingpaid
1Your meeting data remains private—no customer content is used to train AI models.
2Gain control with customizable access permissions tailored to your organization's needs.
3Meet compliance requirements effortlessly with our Zero Data Retention mode.
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IBM watsonx.ai Data Usage Policy
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Connect
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overview
Understanding AI Companion Data Use
The Zoom AI Companion leverages meeting data to provide enhanced productivity features, while strictly prioritizing your privacy. With our transparent data handling practices, you can trust that your communication content remains confidential.
- 1No customer audio, video, or chat data is used for AI training.
- 2Easy access to documents on our data handling policies.
features
Enhanced Privacy Controls
Zoom empowers account administrators with expanded controls to manage data access. Set permissions for third-party integrations, ensuring that sensitive information is handled according to your organization’s policies.
- 1Granular permission settings for enhanced security.
- 2Customizable access to sensitive calendar events.
insights
Compliance and Transparency
To adhere to compliance regulations like GDPR, organizations must proactively inform participants when AI Companion is in use. This ensures transparency and fosters trust within your team.
- 1Participants must be notified of AI Companion usage.
- 2Strengthen your compliance efforts with our built-in features.
❓
Frequently Asked Questions
+Is customer meeting content used to train AI models?
No, Zoom does not use any customer audio, video, or chat data for training AI models. Your privacy is our utmost priority.
+What controls do organizations have over data usage?
Organizations can set granular permissions for AI Companion, allowing administrators to customize data access based on compliance and business requirements.
+What is Zero Data Retention (ZDR) mode?
ZDR mode deletes meeting summary inputs immediately upon creation, which is beneficial for organizations with strict compliance needs.
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