1
Zoom AI Companion Data Use
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AI Tool
Secure Your Data with Zendesk AI
Empowering Trust and Control Over Your Support Data
shipped Nov 20, 2025pricing & licensingpaid
1Your data, your choice: Full control over usage, deletion, and retention.
2Fortified security and compliance with SOC 2 certification and global data hosting.
3Advanced AI governance ensuring ethical and responsible AI deployment.
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Connect
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overview
Understanding Zendesk AI Data Handling
Zendesk AI is committed to storing and managing your support data with utmost security and transparency. Our trust center outlines our practices related to data storage, deletion, and model training, ensuring you maintain control.
- 1Privacy and security are at the core of our data handling.
- 2Customers can easily opt-out of data usage for product improvement.
- 3Regular audits and assessments for continuous compliance.
features
Key Features for Data Management
Our advanced features give you nuanced control over how your data is managed and used. With options for regional data hosting and AI-powered suggestions, safeguarding sensitive information is easier than ever.
- 1Regional data hosting with options in the US, UK, and more.
- 2AI-powered redaction suggestions for enhanced data protection.
- 3Advanced retention policies tailored to your business.
insights
Ethical and Compliant AI Use
We prioritize ethical AI use by adhering to the NIST AI Risk Management Framework. Our commitment to transparency and regular assessments positions Zendesk as a trusted partner for businesses seeking compliant AI solutions.
- 1Proprietary AI models trained only on your specific data.
- 2Informed consent regarding data sharing for cross-account models.
- 3Ongoing impact assessments to uphold high standards.
❓
Frequently Asked Questions
+How can I control the usage of my support data?
You have full control over your data—decide whether it can be used for product improvement and set preferences for deletion and retention.
+Where is my data stored?
Zendesk offers regional data hosting across various locations, ensuring compliance with local requirements and data sovereignty.
+What measures do you have in place for data security?
We utilize SOC 2 certified environments and follow robust security protocols, including regular audits and adherence to ethical AI practices.
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