Zoom AI Companion Data Use
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AI Tool
Secure Your Data with Zendesk AI
Empowering Trust and Control Over Your Support Data
Your data, your choice: Full control over usage, deletion, and retention.Fortified security and compliance with SOC 2 certification and global data hosting.Advanced AI governance ensuring ethical and responsible AI deployment.
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Pricing & LicensingLicensing PostureData Use
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overview
Understanding Zendesk AI Data Handling
Zendesk AI is committed to storing and managing your support data with utmost security and transparency. Our trust center outlines our practices related to data storage, deletion, and model training, ensuring you maintain control.
- Privacy and security are at the core of our data handling.
- Customers can easily opt-out of data usage for product improvement.
- Regular audits and assessments for continuous compliance.
features
Key Features for Data Management
Our advanced features give you nuanced control over how your data is managed and used. With options for regional data hosting and AI-powered suggestions, safeguarding sensitive information is easier than ever.
- Regional data hosting with options in the US, UK, and more.
- AI-powered redaction suggestions for enhanced data protection.
- Advanced retention policies tailored to your business.
insights
Ethical and Compliant AI Use
We prioritize ethical AI use by adhering to the NIST AI Risk Management Framework. Our commitment to transparency and regular assessments positions Zendesk as a trusted partner for businesses seeking compliant AI solutions.
- Proprietary AI models trained only on your specific data.
- Informed consent regarding data sharing for cross-account models.
- Ongoing impact assessments to uphold high standards.
Frequently Asked Questions
How can I control the usage of my support data?
You have full control over your data—decide whether it can be used for product improvement and set preferences for deletion and retention.
Where is my data stored?
Zendesk offers regional data hosting across various locations, ensuring compliance with local requirements and data sovereignty.
What measures do you have in place for data security?
We utilize SOC 2 certified environments and follow robust security protocols, including regular audits and adherence to ethical AI practices.