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Secure Your Data with Zendesk AI

Empowering Trust and Control Over Your Support Data

shipped Nov 20, 2025pricing & licensingpaid
Domain rating93Monthly visits5.5M/mo
Pricing & LicensingLicensing PostureData Use
Zendesk AI Data Handling - AI tool hero image

Why it matters

1Your data, your choice: Full control over usage, deletion, and retention.
2Fortified security and compliance with SOC 2 certification and global data hosting.
3Advanced AI governance ensuring ethical and responsible AI deployment.

Specs

API Available

Yes, public API

overview

Understanding Zendesk AI Data Handling

Zendesk AI is committed to storing and managing your support data with utmost security and transparency. Our trust center outlines our practices related to data storage, deletion, and model training, ensuring you maintain control.

  • Privacy and security are at the core of our data handling.
  • Customers can easily opt-out of data usage for product improvement.
  • Regular audits and assessments for continuous compliance.

features

Key Features for Data Management

Our advanced features give you nuanced control over how your data is managed and used. With options for regional data hosting and AI-powered suggestions, safeguarding sensitive information is easier than ever.

  • Regional data hosting with options in the US, UK, and more.
  • AI-powered redaction suggestions for enhanced data protection.
  • Advanced retention policies tailored to your business.

insights

Ethical and Compliant AI Use

We prioritize ethical AI use by adhering to the NIST AI Risk Management Framework. Our commitment to transparency and regular assessments positions Zendesk as a trusted partner for businesses seeking compliant AI solutions.

  • Proprietary AI models trained only on your specific data.
  • Informed consent regarding data sharing for cross-account models.
  • Ongoing impact assessments to uphold high standards.

Policies

Pricing Page

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