Textline Review

Textline is a team inbox for customer text messaging. Several agents work one shared number: they claim, transfer and route conversations, use templates and automations, and keep a full history per customer. Besides SMS and MMS, the same inbox handles website chat and Facebook and Instagram messages. Textline names Salesforce, HubSpot, Zendesk, Freshdesk, Help Scout, Pipedrive, Slack, Talkdesk, Aircall and Zapier among its integrations, and Essentials includes an API and webhooks.

Textline can usually text-enable a number you already have, including a landline, VoIP or toll-free number. Your carrier keeps handling voice calls and Textline hosts only the texting, so a business can start texting customers on the number printed on its trucks and invoices without porting it. Textline has no calling of its own and no AI features on its pricing or home page. US texting from a local number needs A2P 10DLC registration, which Textline guides customers through; registration fees are not included in the plans.

Textline's pricing page shows plans without prices and asks you to contact sales. Prices below come from Textline's own help-center pricing article (dated May 5, 2026). Prices are per account, not per user.

Annual plans include 10% (billed monthly) or 20% (paid upfront) more credits. One credit is one SMS segment of about 160 characters; an MMS costs 3 credits. Unused included credits expire at the end of each billing cycle. Add-on credits cost $0.03 each and roll over; backup credits cost $0.04 each and are bought automatically when the balance runs low (minimum 250). A 10DLC number carries a $15 monthly campaign fee; toll-free numbers have no monthly registration fee. An extra department is $15/month.

By our arithmetic, Essentials month-to-month works out to about $50 per agent for 3 agents, and 600 credits is roughly 600 single-segment texts a month for the whole team, so a busy inbox will buy credits on top. Prices checked on the vendor's pricing page on November 11, 2026. See Textline pricing and the pricing article.

What Textline lists on its home, pricing and help pages:

Textline fits support, dispatch and service teams of three or more who need to text customers from one shared number, especially when that number is an existing landline or toll-free line they do not want to move, and healthcare teams that need a HIPAA plan for texting.

It is not a phone system: there is no calling, voicemail or AI call handling. A small team that wants calls and texts on one number at a lower price can use Quo, a business phone system with a shared inbox (Stork uses Quo for its own business line). Sales teams on HubSpot or Salesforce that want texting plus calling and AI agents can look at Salesmsg, and teams that want AI reply suggestions in a texting inbox can look at Heymarket. More options with prices: Textline alternatives.

Textline rates highly on the business software sites: 4.7 out of 5 from about 379 reviews on G2 and 4.9 from 168 reviews on Capterra, as listed in 2026. G2 reviewers most often praise ease of use and customer support; the common complaint is missing features compared with broader messaging platforms. Independent reviewers also note limited international support and that inbound texts use credits too, which matters for teams on the 600-credit Essentials allowance.