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Heidi Health Review

Heidi Health is an AI Care Partner that provides an ambient scribe solution to handle patient notes, codes, and clinical tasks for healthcare professionals.

shipped Jul 20, 2026automatefreemium
AutomateHealthcareAmbient scribe
Heidi Health — product screenshot

Why it matters

1Functions as an ambient AI medical scribe, supporting over 110 languages for transcription.
2Offers a freemium model with a free tier and a Clinician plan priced at $150/user/month (billed yearly) as of early 2026.
3Expanded in February 2026 to include "Heidi Evidence" for clinical decision support and "Heidi Comms" for AI-powered patient communications.
4Closed a $65 million Series B funding round in October 2025, contributing to $86.6 million in total funding.

overview

What is Heidi Health?

Heidi Health is an AI Care Partner tool developed by Heidi Health that enables healthcare professionals to automate patient notes, codes, and clinical tasks. It functions primarily as an ambient AI medical scribe, capturing patient encounters through real-time listening and automatically generating structured clinical notes.

features

Key Features of Heidi Health

Heidi Health provides a comprehensive suite of AI-powered functionalities designed to streamline clinical workflows and enhance patient care.

  • Ambient AI medical scribe for real-time transcription of patient-provider conversations.
  • Automatic generation of structured clinical notes, including SOAP notes, therapy notes, medical reviews, referral letters, and discharge summaries.
  • AI-assisted clinical coding, supporting standards such as SNOMED CT and ICD-10.
  • Customizable note templates and an "Ask Heidi" conversational prompt for reformatting notes or drafting specific documents.
  • Multi-language support for transcription in over 110 languages.
  • Heidi Evidence, providing in-workflow access to clinical evidence with citations from sources like BMJ, NICE, and HealthPathways.
  • Heidi Comms, offering AI-powered tools for patient communication, including caller briefing for administrative staff.
  • EHR push-to-chart integrations with various Electronic Health Record systems via a Chrome extension and mobile app integrations (e.g., Cliniko, Nookal).
  • Remote capture capabilities using a clip-on microphone.
  • Dictation functionality, allowing voice input wherever the cursor is placed.

use cases

Who Should Use Heidi Health?

Heidi Health is designed for a broad range of healthcare professionals and organizations seeking to reduce administrative burden and improve documentation efficiency.

  • Healthcare professionals: To automate patient notes, coding, and clinical tasks, allowing more focus on patient care.
  • Primary Care and Family Medicine practitioners: For managing high patient volumes and generating diverse clinical documents efficiently.
  • Medical Specialists, Nurses, Mental Health, Allied Health, Dentists, and Veterinarians: To streamline note-taking and integrate with EHR systems across various specialties.
  • Medical Trainees: To learn efficient documentation practices and access clinical evidence.
  • Enterprise healthcare organizations: For scalable AI care partner solutions, ensuring compliance and improving operational efficiency across large teams.

how to use

How to Use Heidi Health

Heidi Health integrates into existing clinical workflows to capture and process patient encounter data, generating documentation and providing support.

  • 1Initiate a patient consultation, either in-person or via telehealth, with Heidi Health actively listening.
  • 2The ambient AI medical scribe captures the conversation in real-time, transcribing and analyzing the dialogue.
  • 3Heidi Health automatically generates structured clinical notes and suggests relevant medical codes (e.g., SNOMED CT, ICD-10).
  • 4Clinicians review, edit, and customize the generated notes using predefined templates or the "Ask Heidi" conversational prompt.
  • 5Push the finalized clinical notes directly to the Electronic Health Record (EHR) system via integration.
  • 6Utilize "Heidi Evidence" for in-workflow clinical decision support or "Heidi Comms" for AI-powered patient communication tasks.

pricing

Heidi Health Pricing & Plans

Heidi Health operates on a freemium model, offering a free tier for basic access and a paid Clinician plan with expanded features. The pricing structure was significantly restructured in early 2026.

  • Free Tier: Provides access to core functionalities at no cost, allowing users to experience the ambient scribe solution.
  • Clinician Plan: Priced at $150/user/month when billed yearly (as of early 2026). This plan offers full access to advanced features, including comprehensive documentation, clinical decision support, and patient communication tools.

Pros

  • +Comprehensive AI Care Partner functionality, integrating ambient scribe, clinical decision support (Heidi Evidence), and patient communications (Heidi Comms).
  • +Extensive customization options for note templates, allowing adaptation to individual documentation styles and specific clinical needs.
  • +Broad multi-language support, enabling transcription in over 110 languages, catering to diverse patient populations.
  • +Freemium business model with a free tier, providing an accessible entry point for healthcare professionals.
  • +Robust EHR integration capabilities via a Chrome extension and mobile app integrations (e.g., Cliniko, Nookal).
  • +Significant total funding of $86.6 million, indicating strong investment and potential for continued development.

Cons

  • Frequent user reports of reliability issues, including lost recordings and dropped patient sessions, impacting workflow consistency.
  • Numerous user complaints regarding poor customer service responsiveness and resolution.
  • Significant pricing increase in early 2026 for the Clinician plan (from ~$90/month to $150/user/month billed yearly).
  • Overall user experience described as ambiguous, with frustration stemming from unreliability despite positive aspects.
  • Lack of explicit mention of a public API for broader third-party developer integration.

Policies

Pricing Page

View Pricing

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Heidi Health vs Competitors

Heidi Health is positioned as a leading AI medical scribe and comprehensive AI Care Partner, particularly strong in multilingual support and customization. Its competitive standing has evolved with its 2026 pricing adjustments.

1

Freed AI is specifically designed for independent clinicians, offering fast setup and transparent pricing for encounter documentation and workflow efficiency.

Similar to Heidi Health, Freed AI focuses on streamlining documentation for healthcare professionals, but it particularly caters to independent practitioners with a focus on quick implementation and clear pricing, whereas Heidi Health emphasizes extensive customization for note templates and a broad care-partner workflow.

2

Nabla Copilot excels in multilingual and multi-EHR deployments, providing an accessible entry point for practices exploring ambient documentation.

While both offer ambient scribe capabilities, Nabla Copilot stands out with its strong support for multiple languages and EHR systems, making it suitable for diverse clinical environments, compared to Heidi Health's focus on customizable note templates.

3

DeepScribe specializes in ambient AI documentation for specialty practices, particularly those with long, complex notes closely tied to billing accuracy.

DeepScribe targets specialty practices with intricate documentation needs, offering high accuracy for complex notes and billing, while Heidi Health provides a more general ambient scribe solution with extensive customization for individual documentation styles.

4
Sunoh.ai

Sunoh.ai is trusted by a large number of healthcare providers for its ability to transform real conversations into accurate clinical notes in seconds, aiming to reduce burnout and accelerate documentation.

Sunoh.ai emphasizes speed and efficiency in note generation to combat clinician burnout, similar to Heidi Health's goal of providing an affordable ambient scribe solution to handle clinical tasks, though Sunoh.ai highlights its widespread adoption by over 100,000 providers.

5
PatientNotes

PatientNotes is an AI-powered app that simplifies clinical note-taking and letter writing, offering a freemium model with a set number of free notes per month.

PatientNotes directly competes with Heidi Health's freemium model by offering a free tier (10 free notes/month), providing a cost-effective entry point for clinicians to automate note-taking and letter generation, similar to Heidi Health's affordable ambient scribe solution.