AI Tool

Duve Review

Duve is an AI-driven guest experience platform designed to automate personalized guest interactions and enhance operational efficiency for hospitality providers.

shipped Jul 17, 2026automatepaid

Monthly visits4.8K/mo

AutomateOrchestrationAI Receptionists

Why it matters

1Secured $60 million in Series B funding in December 2025 for global expansion and AI development.

2Acquired hotel technology provider Easyway in January 2024 to expand its AI-driven guest messaging capabilities.

3Achieves an 'Excellent' rating of 4.7/5 on Hotel Tech Report based on 601 reviews, with 97% user recommendation.

4DuveAI aims to reduce guest response times from 30 minutes to one minute.

Specs

API Available

Yes, public API

overview

What is Duve?

Duve is an AI-driven guest experience platform developed by Duve that enables hospitality providers to automate personalized guest interactions. It leverages generative AI, sentiment analysis, and real-time guest data to manage guest-facing communications and identify upsell opportunities. The platform digitalizes and personalizes the entire guest journey, from pre-arrival to post-stay, aiming to streamline operations, enhance guest satisfaction, and increase ancillary revenue. It centralizes guest communication, often via a branded mobile app, supporting self-service and tailored offers.

features

Key Features of Duve

Duve offers a comprehensive suite of features designed to automate and personalize the guest experience across various touchpoints within the hospitality industry.

AI-driven guest communication (DuveAI) with generative AI and sentiment analysis, supporting over 20 languages.
Online check-in and check-out capabilities, including ID verification with Machine Readable Zone (MRZ) scanning and e-signatures.
Customizable, white-labeled web-based guest app for property branding, room information, and service requests.
Automated and AI-driven upsell management for room upgrades, early check-in, late check-out, and local services.
Centralized multi-channel messaging inbox for email, SMS, WhatsApp, and OTA communications.
Contactless access integration with leading smart lock and digital key providers.
Guest profile creation and data analytics for performance monitoring and informed decision-making.
Dynamic parameter support for companion names in registration cards and group booking access for the guest app.
Month-over-month upsell trend breakdowns and multi-brand KPI comparison export in analytics.

use cases

Who Should Use Duve?

Duve is primarily designed for hospitality providers seeking to digitalize guest interactions, enhance operational efficiency, and increase revenue through personalized services.

Hotels: To streamline front desk operations, automate guest communication, and increase ancillary revenue through AI-driven upsells and a branded guest app.
Resorts: For personalizing guest journeys, managing diverse guest requests across multiple channels, and offering tailored experiences via a comprehensive digital platform.
Vacation Rentals: To digitalize guest interactions, facilitate remote check-in/check-out, and automate communication across various booking platforms like Airbnb and Booking.com.
Hospitality Providers: Generally, any property aiming to enhance guest satisfaction, improve operational efficiency, and boost revenue across the entire guest journey from pre-arrival to post-stay.

how to use

How to Use Duve

Utilizing Duve involves integrating the platform with existing systems and configuring its AI-driven features to automate guest interactions and revenue generation.

1Integrate Duve with existing Property Management Systems (PMS) such as Protel On-Prem and Protel Air, and other hospitality software.
2Customize the branded guest app with property branding, service offerings, and local recommendations.
3Configure AI communication rules and upsell opportunities based on guest data, property services, and specific conditions.
4Utilize the unified inbox to manage guest communications across multiple channels, leveraging DuveAI for automated responses.
5Enable online check-in/check-out features, including ID verification and payment processing, to reduce front desk wait times.
6Monitor performance through Duve's analytics dashboard, tracking metrics for revenue, communication, online check-in, and digital engagement.

pricing

Duve Pricing & Plans

Duve operates on a paid subscription model. Specific pricing details and plan tiers are not publicly disclosed on their website and typically require direct inquiry or a demo request to obtain customized quotes based on property size and specific feature requirements.

Pros

+Comprehensive digitalization of the entire guest journey, from pre-arrival to post-stay.
+High user satisfaction with an 'Excellent' rating of 4.7/5 and 97% recommendation rate on Hotel Tech Report.
+Demonstrated significant ROI for users, with reported returns between 700% and 800% within months.
+Advanced AI capabilities (DuveAI) for automating guest communication, sentiment analysis, and multi-language support.
+Centralized multi-channel communication hub and a customizable, white-labeled web-based guest app.
+Effective upsell automation and intelligent prioritization leading to increased ancillary revenue.

Cons

−Specific pricing details are not publicly available, requiring direct engagement with the sales team.
−Requires integration with existing Property Management Systems (PMS) and other hospitality software, which may involve initial setup and configuration time.
−Full utilization of features, such as the branded guest app, relies on guest adoption and engagement.
−The extensive feature set and customization options may present a learning curve for new users or smaller operations.

Policies

Pricing Page

View Pricing→

Similar Tools

Duve vs Competitors

Duve competes in the hospitality technology market with other platforms offering guest experience and communication solutions, each with distinct differentiators.

Canary TechnologiesOn Stork

Canary Technologies offers a comprehensive AI platform for guest messaging, upsells, and operational efficiency, automating over 80% of guest communication.

Similar to Duve, Canary focuses on AI-driven guest communication and upsell automation across multiple channels, aiming to improve efficiency and revenue. It is recognized for its broad suite of digital guest journey tools.

ConduitOn Stork

Conduit uniquely handles both voice calls and text-based messaging through a single AI system, deploying conversational AI agents for multi-step procedures.

While Duve focuses on omnichannel messaging and a branded app, Conduit distinguishes itself with native voice AI capabilities alongside text-based communication, offering a more comprehensive channel coverage.

AkiaOn Stork

Akia specializes in automating the entire guest journey through messaging workflows and autonomously handling upsells embedded directly within guest communication.

Akia, like Duve, emphasizes guest journey automation and upsells. However, Akia's strength lies in its workflow automation and embedding upsell offers directly into the messaging layer, often without requiring a separate platform for the guest.

HiJiffy↗

HiJiffy unifies all guest communications into one platform, leveraging AI trained on extensive hospitality data to resolve up to 85% of queries instantly and perform sentiment analysis.

HiJiffy offers centralized multi-channel management similar to Duve's unified inbox, but it highlights its AI's deep training on hospitality data and strong sentiment analysis for prioritizing urgent cases.

Runnr.aiOn Stork

Runnr.ai focuses heavily on automating in-stay upsells and guest requests proactively within conversations, particularly via WhatsApp, with real-time PMS sync.

Runnr.ai shares Duve's focus on upsell automation and guest communication, but it specifically emphasizes proactive, context-aware upsells within messaging channels like WhatsApp and a high automation rate for these transactions.

See every Duve alternative, compared→

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Connect

LinkedInwww.linkedin.com/company/duve