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Runnr.ai Review

Runnr.ai is an AI-powered guest communication platform that automates in-stay upsells and guest requests proactively via conversations, integrating with Property Management Systems.

shipped Jul 19, 2026automatepaid
Monthly visits12/mo
AutomateOrchestrationAI Receptionists
Runnr.ai — product screenshot

Why it matters

1Secured €1 million in funding in January 2024, followed by an additional $2 million in February 2025, totaling $2 million.
2Engages with 16,000 hotel guests per week, quadrupling its reach since January 2024.
3Automates 95% of guest questions and interactions, saving over 100 hours per month for every 100 rooms.
4Generates an average of €30-€50 extra revenue per room per month through automated upsells.

Specs

API Available

Yes, public API

overview

What is Runnr.ai?

Runnr.ai is an AI-driven guest communication platform developed by Runnr that enables the hospitality industry to automate guest interactions and streamline operations. It focuses on automating in-stay upsells and guest requests proactively via conversations, particularly through WhatsApp, with real-time PMS synchronization. The platform acts as a virtual concierge, managing repetitive tasks across the entire guest journey from pre-booking to post-checkout, and is utilized by hotels, holiday parks, campings, resorts, aparthotels, and hostels.

features

Key Features of Runnr.ai

Runnr.ai provides a comprehensive suite of AI-powered features designed to enhance guest communication and operational efficiency within the hospitality sector. These capabilities streamline guest interactions and automate revenue-generating opportunities.

  • AI-powered solution for automated guest communication
  • Automated in-stay upsells for services like breakfast or late checkout
  • Proactive guest request management via conversational interfaces
  • Real-time Property Management System (PMS) integration for data synchronization
  • WhatsApp integration for high-engagement guest conversations
  • Unified inbox for messages from Booking.com, Airbnb, Expedia, SMS, email, and webchat
  • AI Voice feature (currently in beta) for handling phone calls
  • Automated delivery of online check-in links and mobile keys
  • Streamlined housekeeping request automation

use cases

Who Should Use Runnr.ai?

Runnr.ai is specifically designed for various accommodation types within the hospitality industry seeking to optimize guest interactions, increase revenue, and improve operational efficiency through automation.

  • Hotels, Resorts, and Aparthotels: For automating in-stay upsells, managing guest requests, and providing 24/7 instant answers.
  • Holiday Parks, Campings, and Hostels: To streamline guest communication across multiple channels and reduce staff workload.
  • Hospitality businesses aiming to increase ancillary revenue: By automatically offering services that generate an average of €30-€50 extra revenue per room per month.
  • Accommodation providers seeking to enhance guest satisfaction: Through personalized and proactive communication that 94% of guests report enhances their stay.
  • Operations managers looking to reduce staff workload: By automating up to 95% of guest inquiries, saving over 100 hours per month for every 100 rooms.

how to use

How to Use Runnr.ai

Utilizing Runnr.ai involves integrating the platform with existing hospitality systems and configuring its AI capabilities to manage guest communications and upsells. The process typically begins with initial setup and customization.

  • 1Register for a Runnr.ai account via their official website.
  • 2Integrate the platform with your existing Property Management System (PMS) to enable real-time data synchronization.
  • 3Connect all relevant communication channels, including WhatsApp, Booking.com, Airbnb, Expedia, SMS, email, and webchat, to the unified inbox.
  • 4Configure AI responses, automated workflows, and personalized upsell offers based on guest data and property services.
  • 5Monitor guest interactions and operational metrics through the Runnr.ai dashboard to optimize performance and identify areas for improvement.

pricing

Runnr.ai Pricing & Plans

Runnr.ai operates on a paid subscription model, offering flexible and transparent pricing structures tailored to the size and specific needs of individual properties. While specific tier names and exact pricing figures are not publicly detailed, the platform is designed for various accommodation types. User feedback indicates that the pricing for certain packages, such as the 'Plus package,' may be considered high for smaller boutique hotels.

Pros

  • +Achieves high guest engagement with 80%+ reach, 98% open rates, and 65%+ engagement on WhatsApp.
  • +Provides a unique unified inbox for all three major Online Travel Agencies: Booking.com, Airbnb, and Expedia.
  • +Automates up to 95% of guest inquiries, significantly reducing staff workload by over 100 hours per month for every 100 rooms.
  • +Generates an average of €30-€50 extra revenue per room per month through automated upsells.
  • +Reports high guest satisfaction, with 94% of guests indicating an enhanced stay.
  • +Scores highly on Hotel Tech Report for Ease of Use (4.8/5), Customer Support (4.8/5), and ROI (4.7/5).

Cons

  • −The AI Voice feature, currently in beta, requires further development to improve its ability to hear and understand customers.
  • −Some users have suggested improvements for more seamless integration with Property Management Systems (PMS) and real-time notifications for tasks.
  • −The pricing for the 'Plus package' has been noted as potentially high for small boutique hotels.
  • −No explicit free tier or trial period is mentioned in the available data.

Policies

Pricing Page

View Pricing→

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Runnr.ai vs Competitors

Runnr.ai positions itself as a specialized AI-powered guest communication platform for the hospitality industry, emphasizing high guest engagement via WhatsApp and a unified inbox for major OTAs. It competes with several other solutions in the guest messaging and experience automation space.

1
Canary TechnologiesOn Stork

Canary Technologies offers a comprehensive AI-powered guest management platform that includes messaging, digital check-in/out, contactless payments, and upselling, aiming to automate over 80% of guest communication.

Similar to Runnr.ai in automating guest communication and upsells via AI and PMS integration, Canary Technologies provides a broader suite of guest management tools beyond just conversational automation, including digital check-in/out and payments.

2
HiJiffy↗

HiJiffy specializes in an AI-powered digital concierge trained specifically for the hospitality industry, offering extensive multilingual support and automated campaigns across various channels, including WhatsApp.

Directly competes with Runnr.ai by focusing on AI-driven guest communication and upsells via WhatsApp and PMS integration. HiJiffy emphasizes its hospitality-specific AI training and comprehensive guest journey automation.

3
AkiaOn Stork

Akia focuses on automating the entire guest journey through messaging workflows and an AI chatbot that handles upsell automation, service recovery, and review management.

Akia is similar to Runnr.ai in using AI for guest messaging and upsells, with a strong emphasis on automating the full guest journey and integrating with PMS to personalize offers.

4
SuperMIA↗

SuperMIA provides an AI concierge that handles guest inquiries and booking questions across multiple channels (voice, chat, WhatsApp, SMS) in over 40 languages, integrating deeply with PMS for real-time data.

SuperMIA directly competes with Runnr.ai by offering AI-powered conversational automation for guest requests and upsells, with a key differentiator being its extensive multilingual support and ability to handle voice interactions in addition to text.

5
Hotelinking (GuestMaker)↗

Hotelinking's GuestMaker offers an advanced AI Concierge specifically designed for WhatsApp guest journeys, leveraging real booking data and PMS intelligence for contextual assistance and upsells.

Hotelinking's GuestMaker is a very direct competitor to Runnr.ai, with a strong focus on WhatsApp automation for pre-stay, in-stay, and post-stay communication, including personalized upsells and PMS integration.

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