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DragApp Review

DragApp integrates with Gmail to provide a shared inbox and Kanban board for team email management, allowing users to manage emails visually as tasks within a customizable workflow.

shipped Jul 25, 2026automatefreemium
Domain rating62Monthly visits49K/mo
AutomateCustomer SupportShared Inbox
DragApp — product screenshot

Why it matters

1Integrates directly with Gmail and Google Workspace for shared inbox and Kanban functionalities.
2Features an AI platform with autonomous agents and five built-in AI capabilities, including AI Drafts and AI Tagging by Intent.
3Supports WhatsApp integration as of March 31, 2026, for managing business conversations.
4Offers a freemium pricing model with paid plans starting from $12 per seat per month.

Specs

API Docs

View Documentation →

API Available

Yes, public API

overview

What is DragApp?

DragApp is a team email management tool developed by DragApp that enables Google Workspace users to transform Gmail into a collaborative shared inbox and Kanban board. It allows teams to manage emails visually as tasks within a customizable workflow, integrating AI agents to automate and manage customer email workflows.

features

Key Features of DragApp

DragApp provides a suite of features designed to enhance team collaboration and email management within Gmail, including advanced AI capabilities and visual workflow tools.

  • Shared Inbox: Manages collaborative email accounts like support@ or sales@.
  • Kanban Board: Transforms Gmail into a visual task management system with drag-and-drop functionality.
  • AI Agents: Automates and manages customer email workflows.
  • AI Drafts: Generates email replies automatically.
  • AI Tagging by Intent: Categorizes emails automatically (e.g., "Action Required," "Awaiting Reply").
  • AI Summaries: Provides concise summaries of long email conversations.
  • AI Co-pilot: Offers real-time assistance for email management.
  • AI Knowledge Base: Allows training the AI with company-specific information for accurate responses.
  • WhatsApp Integration: Initiates and manages WhatsApp business conversations directly from DragApp (as of March 31, 2026).
  • Card Templates: Saves and reuses individual cards as templates for recurring tasks (introduced February 2026).

use cases

Who Should Use DragApp?

DragApp is designed for teams and organizations utilizing Google Workspace that require enhanced collaboration and workflow management directly within their Gmail environment.

  • Customer Support Teams: For organizing customer inquiries, assigning tickets, and tracking resolutions.
  • Sales Teams: For managing leads, tracking deals, and automating follow-ups within a sales pipeline.
  • Project Management Teams: For creating, assigning, and tracking tasks within emails, setting due dates, and adding notes.
  • Operations, HR, and Finance Departments: For managing email-driven workflows such as approvals, onboarding, and invoice processing.
  • Teams requiring shared email accounts: For collaborative handling of support@, sales@, or info@ inboxes.

how to use

How to Use DragApp

To begin using DragApp, users typically install the Chrome extension and connect it to their Gmail account, which then transforms the inbox into a collaborative workspace.

  • 1Install the DragApp Chrome extension from the Chrome Web Store.
  • 2Connect DragApp to your Gmail account and Google Workspace.
  • 3Create a shared inbox or Kanban board directly within Gmail.
  • 4Drag and drop emails onto the board to convert them into tasks or tickets.
  • 5Assign tasks to team members, set due dates, and add notes or comments.
  • 6Utilize AI features like AI Drafts or AI Tagging to automate email responses and categorization.

pricing

DragApp Pricing & Plans

DragApp operates on a freemium model, offering a free tier for basic functionality and paid plans that provide advanced features, AI capabilities, and increased user capacity. Paid plans are structured on a per-seat basis.

  • Free Plan: Includes basic shared inbox and Kanban board features for individual users.
  • Paid Plans: Start from $12 per seat per month, offering advanced features, AI agents, and team collaboration tools.

Pros

  • +Enhances team collaboration by centralizing email, tasks, and customer interactions in one view.
  • +Increases productivity by streamlining task management and reducing app switching within Gmail.
  • +Features an intuitive user interface with drag-and-drop functionality, familiar to Gmail users.
  • +Offers robust AI features like automated reply drafts, email tagging, and summaries, boosting efficiency.
  • +Provides a visual Kanban board for clear representation and tracking of task progress.
  • +Seamlessly integrates with Gmail and Google Workspace, maintaining a unified workflow.

Cons

  • −Some users have reported occasional slowness or minor bugs, impacting user experience.
  • −There can be an initial learning curve to fully utilize all advanced features and automation rules.
  • −Historically, some users desired more direct integrations, though Zapier offers broad connectivity.
  • −A few users found the interface could become cluttered with additional buttons within Gmail.
  • −Setting up complex automation rules may require some technical understanding or IT assistance.

Policies

Pricing Page

View Pricing→

Similar Tools

DragApp vs Competitors

DragApp competes in the shared inbox and email-based task management market, offering a distinct blend of Gmail integration, Kanban boards, and AI automation.

1
HiverOn Stork

Provides shared inbox, chat, and automation features directly within the native Gmail interface, allowing teams to manage customer support and other shared email accounts.

Hiver offers a robust shared inbox experience fully integrated into Gmail, similar to DragApp's core functionality, including a free plan. However, its Kanban board features might not be as visually central or as deeply integrated for task management as DragApp's.

2
Sortd for GmailOn Stork

Transforms your Gmail inbox into a customizable Kanban-style board, allowing you to drag and drop emails to organize tasks visually.

Sortd directly converts your Gmail inbox into a Kanban board for visual task management, offering a free basic version. While it excels at the Kanban view within Gmail, its shared inbox and advanced team collaboration features might be less comprehensive in the free tier compared to DragApp.

3
Kanban Tasks↗

Integrates visual Kanban boards directly into Gmail and Google Workspace, enabling users to convert emails into actionable tasks and manage projects.

Kanban Tasks provides a native Kanban board experience within Gmail for personal and team task management, with a generous free plan for individual users. Its shared inbox capabilities for collaborative email management are primarily available in its paid team plans, unlike DragApp's integrated shared inbox and Kanban from the start.

4
GmeliusOn Stork

Turns Gmail into a collaborative workspace with shared inboxes, Kanban boards, and automation features for email routing and task assignment.

Gmelius offers a very similar product shape to DragApp, providing shared inboxes and Kanban boards directly within Gmail. However, it does not offer a free tier for teams, with pricing starting at a per-user monthly fee, whereas DragApp has a freemium model.

See every DragApp alternative, compared→

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