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ConverseNow Review

ConverseNow provides AI-powered voice ordering systems for restaurants, automating order-taking via virtual assistants in English and Spanish.

shipped Jul 16, 2026automatepaid
Monthly visits80/mo
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ConverseNow — product screenshot

Why it matters

1ConverseNow automates order processing for drive-thru and phone channels in over 1,200 stores.
2The platform utilizes GenAI technology and supports multilingual interactions, including English and Spanish.
3ConverseNow raised $10 million in an 'Other Equity' funding round in August 2022, contributing to a total of $28.8 million.
4In April 2026, ConverseNow announced integration with Deliverect for unified order management.

About ConverseNow

Usage Pricing
$13.98 per order
Headquarters
Austin, TX, USA
Platforms
Web, API
Target Audience
Restaurants looking to enhance customer service through AI.

Pricing Plans

Basic Package
$9.99 / per order
  • • Includes AI conversation
  • • Dedicated support
  • • 24/7 availability
Add-ons
$3.99 / per order
  • • Add large drinks and shakes
  • • Custom upsell options

Cost Examples

  • • Order a Large Cheeseburger Combo: $13.98

Specs

API Available

Yes, public API

overview

What is ConverseNow?

ConverseNow is an AI-powered voice ordering tool developed by ConverseNow that enables restaurants to automate order-taking via virtual assistants. It targets high-volume quick-service restaurant chains and major franchises, aiming to streamline operations and manage customer interactions efficiently across phone and drive-thru channels. The system provides a branded and customizable guest experience, utilizing GenAI technology to support diverse interactions and handle a significant volume of customer conversations.

features

Key Features of ConverseNow

ConverseNow integrates advanced GenAI technology to provide a comprehensive voice AI solution for restaurants. Its features are designed to enhance operational efficiency and customer engagement.

  • Customizable AI experience for branded guest interactions.
  • Multilingual voice support, including English and Spanish.
  • 24/7 AI service for continuous order processing.
  • Labor relief through automation of routine order-taking tasks.
  • GenAI technology for natural and fluent customer conversations.
  • Ability to handle high volumes of customer interactions.
  • API availability for integration with existing restaurant systems.
  • Automated upsell recommendations to increase average ticket size.

use cases

Who Should Use ConverseNow?

ConverseNow is primarily designed for the restaurant industry, specifically targeting high-volume quick-service restaurant chains and major franchises seeking to optimize their ordering processes and labor management.

  • Restaurant owners and operators looking to automate phone and drive-thru orders.
  • Restaurant frontline staff aiming to reduce manual order-taking tasks and focus on other operational areas.
  • Restaurant guests who benefit from faster, more accurate, and consistent ordering experiences.
  • Businesses seeking to increase order accuracy and improve upsell opportunities through AI-driven recommendations.
  • Organizations aiming to reduce labor strain and optimize operational efficiency by repurposing labor hours.

how to use

How to Use ConverseNow

ConverseNow integrates into existing restaurant point-of-sale (POS) and order management systems to automate voice ordering. Implementation typically involves configuration and training of the AI model.

  • 1Contact ConverseNow for a consultation and system demonstration.
  • 2Integrate ConverseNow with existing POS systems such as Brink POS, NCR Aloha, or Olo.
  • 3Customize the AI experience to align with specific restaurant branding and menu offerings.
  • 4Train the AI model on restaurant-specific data and menu items for optimal accuracy.
  • 5Deploy the AI virtual assistant for phone and drive-thru order channels.
  • 6Monitor performance and utilize data insights to further refine operations and customer interactions.

pricing

ConverseNow Pricing & Plans

ConverseNow operates on a usage-based pricing model, with costs incurred per order processed by the AI system. The pricing structure includes a basic package and additional add-ons.

  • Basic Package: $9.99 per order.
  • Add-ons: $3.99 per order for additional features or services.
  • Total Usage Pricing: $13.98 per order (e.g., for a Large Cheeseburger Combo).

Pros

  • +Enhances customer satisfaction by reducing response times and increasing efficiency.
  • +Scalable to handle growing inquiry volumes without requiring additional human resources.
  • +Cost-effective by automating routine interactions, potentially reducing labor costs by up to 90%.
  • +Provides valuable data insights into customer preferences and behaviors.
  • +Proven at scale, deployed in over 1,200 stores across national brands.
  • +Drives higher order value through personalized upsell recommendations.

Cons

  • −Initial setup and customization of the AI can be complex, potentially requiring technical expertise.
  • −Effectiveness of the AI is highly dependent on the quality and quantity of training data.
  • −Potential for misinterpretation of nuanced customer queries by the AI.
  • −Primarily built for large restaurant chains, making it less suitable for independent restaurants.
  • −Implementation processes can extend over several months.
  • −Pricing is usage-based, which may accumulate costs for high-volume operations.

Similar Tools

ConverseNow vs Competitors

ConverseNow competes in the voice AI ordering market for restaurants, differentiating itself through its focus on high-volume QSRs and specific integrations.

1
SoundHound for RestaurantsOn Stork

SoundHound offers voice AI across multiple ordering channels including phone, drive-thru, kiosk, and in-car ordering, powering over 10,000 restaurant locations.

Similar to ConverseNow in targeting high-volume QSRs and offering multi-channel voice AI ordering, SoundHound also extends its capabilities to in-car ordering through vehicle infotainment systems.

2
Omilia for Quick Service Restaurants↗

Omilia provides a unified AI platform purpose-built for QSRs, combining drive-thru automation with crew performance analytics and real-time adaptability to guest behavior.

While both automate ordering, Omilia specifically highlights its AI's ability to handle real drive-thru conditions like accents and background noise, and offers crew performance analytics, which ConverseNow's description does not explicitly detail.

3
VOICEplug AIOn Stork

VOICEplug AI automates phone, drive-thru, kiosk ordering, and reservations using Voice AI, designed for both single locations and enterprise chains with seamless POS and loyalty integrations.

VOICEplug AI offers a similar scope of automation for phone, drive-thru, and kiosk ordering as ConverseNow, but explicitly mentions reservation management and suitability for single locations in addition to enterprise chains.

4
Loman AIOn Stork

Loman AI is a complete AI phone ordering solution that handles full menu orders, payment processing, reservations, FAQs, and upselling, with quick setup and native integrations with many mid-market POS systems.

Loman AI emphasizes a complete phone ordering solution including payment processing and quick setup, and highlights native integrations with a broader range of mid-market POS systems, which ConverseNow's description notes as a potential limitation.

See every ConverseNow alternative, compared→

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