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SoundHound AI Review

SoundHound AI provides a comprehensive voice generative AI platform for restaurants, automating phone, text, drive-thru, and in-car ordering.

shipped Jul 15, 2026automatepaid
Domain rating76Monthly visits159K/mo
AutomateOrchestrationAI Receptionists
SoundHound AI — product screenshot

Why it matters

1Captures up to 30% of previously missed phone calls for restaurants.
2Increases average order value by 20-40% through AI-driven upselling.
3Supported over 21 million guest interactions and processed millions of food orders for Casey's across more than 2600 stores.
4Named a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms.

About SoundHound AI

Headquarters
Santa Clara, CA, United States
Target Audience
Businesses looking to enhance customer experience through voice AI solutions

Specs

API Docs

View Documentation →

API Available

Yes, public API

overview

What is SoundHound AI?

SoundHound AI is a voice generative AI platform developed by SoundHound AI that enables restaurants to automate phone, text, drive-thru, and in-car ordering. It leverages its expertise in voice generative AI to offer a comprehensive 'Smart Ordering' platform. The company's technology aims to address common pain points such as labor shortages, high call volumes, and the need for consistent service within the restaurant industry. SoundHound AI's solutions primarily focus on automating customer interactions and supporting staff through advanced voice AI, handling orders across various channels including drive-thru, phone, SMS, app, kiosk, and in-car systems. The AI agents can also answer common customer questions about allergens, hours, specials, pickup times, and promotions, reducing staff interruptions.

features

Key Features of SoundHound AI

SoundHound AI provides a robust suite of features designed to automate and enhance restaurant operations through conversational AI.

  • Automated phone ordering with multi-call handling capabilities.
  • Dynamic Drive-Thru product offering real-time dialogue, visual confirmation, and touch interaction.
  • Automated text (SMS) ordering for customer convenience.
  • In-car voice ordering via integration with vehicle infotainment systems.
  • Guest services AI agents capable of answering common customer questions (e.g., allergens, hours, specials).
  • Direct integration with existing Point of Sale (POS) systems for seamless order processing.
  • OASYS (Orchestrated Agent System) platform for building, orchestrating, and improving conversational AI agents.
  • API availability for developers to create custom voice AI experiences.
  • Real-time insight generation to monitor and optimize AI performance.

use cases

Who Should Use SoundHound AI?

SoundHound AI is primarily designed for businesses within the restaurant sector seeking to enhance operational efficiency, improve customer experience, and address labor challenges through advanced voice AI.

  • Restaurant Owners/Operators: To automate phone, drive-thru, and in-car ordering, increasing efficiency, capturing missed orders, and boosting revenue.
  • Restaurant Staff: To offload repetitive tasks such as answering frequently asked questions and taking orders, allowing them to focus on hospitality and customer service.
  • Quick Service Restaurants (QSRs): To improve drive-thru throughput, order accuracy, and customer satisfaction with the Dynamic Drive-Thru solution.
  • Restaurants with High Call Volumes: To manage and process multiple simultaneous phone orders and inquiries without human intervention, reducing wait times.

how to use

How to Use SoundHound AI

Implementing SoundHound AI typically involves integrating its voice AI platform into existing restaurant infrastructure to automate customer interactions across various channels.

  • 1Contact SoundHound AI for a consultation to assess specific restaurant needs and solutions.
  • 2Integrate the SoundHound AI platform with the restaurant's existing Point of Sale (POS) system.
  • 3Configure AI agents with specific menu items, pricing, promotions, and frequently asked questions.
  • 4Deploy the AI across desired customer interaction channels, such as phone lines, drive-thru systems, and in-car platforms.
  • 5Monitor AI performance and utilize the OASYS platform for ongoing agent evaluation and improvement.

pricing

SoundHound AI Pricing & Plans

SoundHound AI operates on a paid model, with a free tier advertised on its vendor website. Specific pricing details for its comprehensive voice AI solutions are not publicly disclosed and are typically customized based on the restaurant's size, required features, and anticipated usage volume.

  • Free Tier: Available with specific usage limits, details not publicly specified.
  • Paid Plans: Custom pricing models are offered, tailored to individual restaurant requirements and scale of deployment.

Pros

  • +Automates ordering across multiple channels including phone, text, drive-thru, and in-car systems.
  • +Proven to capture up to 30% of previously missed phone calls, increasing potential revenue.
  • +Capable of increasing average order value by 20-40% through AI-driven upselling.
  • +Supports complex customer requests, substitutions, and special instructions using natural speech.
  • +The OASYS platform enables continuous building, orchestration, and improvement of AI agents over time.
  • +Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms.

Cons

  • −May face challenges with accurately understanding highly customizable or exceptionally complex restaurant menus.
  • −Specific pricing details are not publicly disclosed, requiring direct engagement with the vendor for quotes.
  • −Requires integration with existing Point of Sale (POS) systems, which may involve initial setup and configuration efforts.
  • −User reception indicates that some customers may still prefer human interaction over AI for certain service aspects.

Similar Tools

SoundHound AI vs Competitors

SoundHound AI competes in the voice AI for restaurants market against several specialized and comprehensive platforms, each with distinct differentiators.

1
VOICEplug AIOn Stork

VOICEplug AI offers a comprehensive voice AI platform for restaurants, automating phone, drive-thru, and kiosk ordering, as well as managing reservations and customer support.

Similar to SoundHound AI, VOICEplug AI provides multi-channel voice AI automation for restaurants, including phone and drive-thru, with an added focus on kiosk AI and reservation management.

2
Presto Phoenix↗

Presto Phoenix is recognized as a market leader for restaurant drive-thru voice AI, achieving high non-intervention rates in order taking.

Presto Phoenix directly competes with SoundHound AI's Dynamic Drive-Thru offering, specializing in drive-thru voice ordering with documented cases of displacing other voice AI vendors.

3
Checkmate↗

Checkmate provides voice AI solutions for restaurants that automate phone and drive-thru orders, aiming for a high percentage of orders handled without human intervention.

Checkmate offers similar phone and drive-thru voice AI automation to SoundHound AI, focusing on streamlining operations and boosting revenue through natural conversations and intelligent upselling.

4
LomanOn Stork

Loman specializes as a 24/7 AI phone agent for restaurants, handling unlimited concurrent calls, taking orders, booking reservations, and processing payments with quick POS integration.

While SoundHound AI offers a broader voice AI platform, Loman focuses specifically on phone order automation, providing a quick-to-deploy solution for restaurants primarily needing to manage phone calls efficiently.

See every SoundHound AI alternative, compared→

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