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Aiello Review

Aiello is an AI-powered all-in-one SaaS platform for the hospitality industry, enhancing guest experiences and operational efficiency.

shipped Jul 15, 2026automatepaid
AutomateOrchestrationAI Receptionists

Why it matters

1Deployed in over 180 hotels, encompassing 20,000 rooms, as of November 2024.
2Answered over 14 million inquiries from 2.5 million end-users since 2019.
3Supports multilingual communication in Chinese, Japanese, Thai, and English.
4Partnership with Millennium Hotels and Resorts (MHR) in November 2024 to deploy AVA.

Specs

API Available

Yes, public API

overview

What is Aiello?

Aiello is a Natural Language AI solution developed by Aiello that enables hoteliers and hotel/resort management to enhance guest experiences and operational efficiency. It provides an all-in-one SaaS platform, AielloOne, specifically tailored for the hospitality industry. Its flagship product, the Aiello Voice Assistant (AVA), aims to revolutionize guest services and streamline hotel operations through voice AI technology. Aiello is IHG certified and has been deployed in over 180 hotels globally, handling more than 14 million inquiries since 2019.

features

Key Features of Aiello

Aiello's platform, AielloOne, integrates several core components to deliver its AI-driven hospitality solutions, focusing on guest interaction, operational automation, and data insights.

  • Aiello Voice Assistant (AVA): An AI-powered voice assistant and digital concierge for in-room guest services.
  • Aiello AI Call Agent: Automates routine phone inquiries and tasks, reducing staff workload.
  • Aiello Task Management System (TMS Pro): Streamlines hotel operations by consolidating and analyzing task details.
  • Aiello GuestWeb: A mobile AI concierge accessible via QR code, providing 24/7 access to services and bookings without an app.
  • Aiello Voice Translator: Facilitates multilingual communication, supporting languages such as Chinese, Japanese, Thai, and English.
  • Natural Language AI Technology: Utilizes advanced AI models like GPT, Llama, and BERT for accurate and fast responses.
  • API Availability: Allows for integration with existing hotel systems and third-party applications.
  • Data-Driven Insights: Collects and analyzes guest interaction data to inform operational decisions and strategy.

use cases

Who Should Use Aiello?

Aiello is primarily designed for entities within the hospitality sector and service-oriented businesses that can benefit from AI-driven automation and enhanced guest engagement.

  • Hoteliers and hotel/resort management seeking to automate guest services and streamline operational workflows.
  • Service-oriented businesses with high call volumes or labor shortages requiring AI receptionists and automated inquiry handling.
  • Hotels aiming to enhance guest experiences through personalized voice control, in-room automation, and multilingual support.
  • Properties focused on driving revenue growth via AI-driven engagement, upselling, and targeted promotions.
  • Organizations requiring data-driven insights from guest interactions to optimize service delivery and strategic planning.

how to use

How to Use Aiello

Implementing Aiello involves deploying its integrated SaaS platform and configuring its AI components to align with specific hotel operations and guest service requirements.

  • 1Implement the AielloOne platform, including the Aiello Voice Assistant (AVA) in guest rooms for voice-controlled services.
  • 2Integrate Aiello TMS Pro with existing property management systems (PMS) to centralize and manage operational tasks.
  • 3Deploy Aiello GuestWeb by providing QR codes for guests to access mobile AI concierge services without app downloads.
  • 4Configure multilingual support within AVA and GuestWeb to cater to diverse international guest demographics.
  • 5Utilize the Aiello AI Call Agent to automate inbound phone inquiries and manage call center workloads.
  • 6Monitor and analyze guest interaction data through the platform's dashboard to gain insights and refine service offerings.

pricing

Aiello Pricing & Plans

Aiello operates on a paid subscription model. Specific pricing tiers and figures are not publicly disclosed and typically require direct consultation with Aiello for a customized quote based on property size, number of rooms, and required features. The platform supports deployments in over 20,000 rooms and has handled over 12 million voice inquiries.

Pros

  • +Specialized Natural Language AI solution tailored specifically for the hospitality industry.
  • +Comprehensive 'all-in-one' AielloOne SaaS platform integrating voice, mobile, and task management.
  • +Proven deployment in over 180 hotels and 20,000 rooms, demonstrating established market presence.
  • +Robust multilingual support (Chinese, Japanese, Thai, English) for diverse international guests.
  • +Integration with Aiello TMS Pro streamlines operational tasks and enhances staff efficiency.
  • +Leverages advanced AI models (GPT, Llama, BERT) for faster and more accurate guest responses.

Cons

  • −Specific pricing details are not publicly available, requiring direct inquiry for a customized quote.
  • −Limited public user reviews on independent platforms like HotelTechReport and G2, making broad sentiment assessment challenging.
  • −Primary focus on the hospitality sector may limit its applicability or optimization for other service industries.
  • −Requires integration with existing hotel infrastructure, which can involve implementation complexities.
  • −Reliance on voice interaction for AVA may not cater to all guest preferences or accessibility needs.

Similar Tools

Aiello vs Competitors

Aiello positions itself as a specialized AI voice solution for the hospitality industry, focusing on guest interaction and operational efficiency, differentiating itself from broader or differently focused competitors.

1
Canary TechnologiesOn StorkCompare

Canary Technologies offers a comprehensive hospitality AI platform that automates guest communications across phone, text, email, and chat, with a strong focus on revenue generation through AI-powered upsells.

Similar to Aiello, Canary provides AI-driven guest engagement and operational efficiency, including AI Voice and messaging. However, Canary emphasizes its ability to increase upsell conversions and revenue through targeted AI-generated offers.

2
HiJiffyOn StorkCompare

HiJiffy specializes in conversational AI for the hospitality industry, offering multilingual support and managing guest questions and bookings across various channels.

HiJiffy directly competes with Aiello in providing AI chatbots and voicebots for guest communication and reservation handling. It stands out for its extensive multilingual capabilities, supporting over 130 languages.

3
Duve↗

Duve is an AI-driven guest experience platform that leverages generative AI, sentiment analysis, and real-time guest data to automate personalized guest-facing interactions and upsell opportunities.

While both Aiello and Duve aim to enhance guest experience and operational efficiency, Duve places a strong emphasis on personalized guest journeys and increasing ancillary revenue through intelligent prioritization and sentiment analysis.

4
Myma AIOn StorkCompare

Myma AI is highlighted for its hospitality-first AI approach, delivering personalized guest engagement and scalable automation solutions.

Myma AI offers similar core functionalities to Aiello in automating guest messaging and improving response speed. It focuses on a holistic, hospitality-centric AI solution for comprehensive guest communication.

5
withQ↗

withQ provides a Voice AI assistant specifically trained for the hotel industry, designed to answer phone calls in a natural, human-like voice and integrate with Property Management Systems (PMS) for real-world actions.

Similar to Aiello's AVA, withQ focuses on voice AI for handling guest calls and requests, aiming to reduce missed calls and improve guest satisfaction. Its primary differentiator is its deep specialization in voice AI for phone-based interactions.

Visit Aiello↗
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