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Zeqalune Review

Zeqalune is an AI-powered customer support workspace that unifies live chat, AI assistance, real-time visitor tracking, and omnichannel email into a single platform.

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Zeqalune — product screenshot

Why it matters

1Zeqalune offers a freemium model with a Starter plan at €15/month and a Business plan at €79/month.
2Its Lune AI Assistant is powered by Llama 3.1 8B, providing grounded AI answers and safe human handoff.
3The platform includes omnichannel integrations for Email, WhatsApp, and Telegram.
4Zeqalune provides live visitor intelligence, tracking browsed pages and enabling proactive chat invitations.

About Zeqalune

Business Model
Subscription SaaS
Usage Pricing
€9 for 1,000 Credits per credits
Headquarters
USA
Platforms
Web
Target Audience
Customer support teams and business owners

Pricing Plans

Starter
€15/month
  • 1 Team Member Seat included
  • 1 Live Domain / Website
  • 1,000 Lune AI Resolution Credits / mo
  • Unlimited Live Chat & Real-Time Radar
Growth
€39/month
  • 5 Team Member Seats included
  • 5 Live Domains / Websites
  • 5,000 Lune AI Resolution Credits / mo
  • Grounded RAG (BM25 + Semantic Gemini 2.5)
Business
€79/month
  • Unlimited Team Seats & Unlimited Domains
  • 20,000 Lune AI Resolution Credits / mo
  • Multi-Model BYOK (Claude 3.5, GPT-4o, DeepSeek)
  • Custom Edge Webhooks & REST API

Cost Examples

  • 1,000 Credits: €9
  • 5,000 Credits: €39
  • 20,000 Credits: €129
  • 100,000 Credits: €499

Leadership

Maya K.
Thomas R.
Elena V.

overview

What is Zeqalune?

Zeqalune is an AI-powered customer support tool developed by Maya K., Thomas R., and Elena V. that enables customer support teams and business owners to streamline customer interactions and improve support efficiency. It integrates live chat, AI assistance, real-time visitor tracking, and omnichannel email into one efficient workspace, resolving FAQs automatically using verified documentation.

features

Key Features of Zeqalune

Zeqalune provides a comprehensive suite of features designed to enhance customer support operations and team efficiency. The platform consolidates various communication and intelligence tools into a single workspace.

  • Unified Live Chat Inbox for routing and managing conversations from multiple channels.
  • Lune AI Assistant, powered by Llama 3.1 8B, for automated FAQ resolution and complex case handoff.
  • Real-time Team Performance & CSAT tracking, including first-response times and resolution speeds.
  • Live Visitor Intelligence to monitor active website visitors and initiate proactive chats.
  • Omnichannel integrations with Email, WhatsApp, and Telegram, including Shopify customer order card display.
  • Enterprise-Grade Security with multi-tenant database isolation, role-based permissions, and 2FA.
  • 1-click cancellation with full access until the end of the billing period.
  • 14-day money-back guarantee.
  • GDPR compliant with European data residency.
  • Multi-Model BYOK (Bring Your Own Key) support for flexible AI integration.

use cases

Who Should Use Zeqalune?

Zeqalune is primarily designed for organizations and individuals focused on optimizing customer interaction and support workflows. Its integrated features cater to various operational needs.

  • Customer support teams seeking to unify live chat, AI assistance, and visitor tracking into a single workspace.
  • Business owners aiming to enhance customer interactions and automate FAQ resolution using verified documentation.
  • E-commerce businesses utilizing Shopify, requiring live customer order context for support agents.
  • Companies prioritizing data security and compliance, benefiting from GDPR compliance and enterprise-grade security features.

how to use

How to Use Zeqalune

Zeqalune is designed for a fast 5-minute setup, allowing users to quickly integrate its features into their existing customer support infrastructure. The platform offers a 14-day free trial for evaluation.

  • 1Sign up for a Zeqalune account and select a pricing plan (Starter, Growth, or Business).
  • 2Integrate Zeqalune's live chat widget onto your website.
  • 3Connect omnichannel accounts such as Email, WhatsApp Business API, and Telegram Support Bot.
  • 4Upload verified documentation to train the Lune AI Assistant for automatic FAQ resolution.
  • 5Utilize the unified inbox to manage customer conversations and track team performance metrics.
  • 6Monitor live visitor intelligence to proactively engage with website visitors.

pricing

Zeqalune Pricing & Plans

Zeqalune operates on a freemium model with simple, flat pricing and a 14-day free trial included with every plan. Yearly billing includes two months free. Usage-based pricing applies for additional AI credits.

  • Starter Plan: €15/month (includes 2 agent seats, 1 website, 1,000 live chats/month, 500 AI credits, live visitor tracking, shared team inbox).
  • Growth Plan: €39/month.
  • Business Plan: €79/month.
  • Usage Pricing: €9 for 1,000 Credits; additional tiers include 5,000 Credits for €39, 20,000 Credits for €129, and 100,000 Credits for €499.

Pros

  • +Unified workspace for live chat, AI assistance, visitor tracking, and omnichannel email.
  • +Lune AI Assistant powered by Llama 3.1 8B for accurate, grounded AI answers and safe human handoff.
  • +Cost-efficient flat pricing model starting at €15/month, contrasting with per-seat pricing of competitors.
  • +Comprehensive omnichannel integrations including Email, WhatsApp, and Telegram.
  • +Live Visitor Intelligence with real-time tracking and proactive chat invitations.
  • +Enterprise-grade security features and GDPR compliance with European data residency.

Cons

  • Specific independent user reviews are not readily available in the provided data.
  • The Business plan details are not fully specified in the provided information.
  • Reliance on verified documentation for AI FAQ resolution requires initial content preparation.
  • While offering BYOK, the primary AI assistant is Llama 3.1 8B, which might not suit all specific AI model preferences.
  • The usage-based pricing for additional AI credits can add to the monthly cost depending on volume.

Similar Tools

Zeqalune vs Competitors

Zeqalune positions itself as a cost-efficient and AI-advanced alternative to established customer support platforms, emphasizing its unified workspace and predictable pricing model.

1
tawk.to

Offers a completely free core live chat and ticketing platform with a paid AI Assist add-on that provides 24/7 automated chat support and AI-powered suggestions.

While tawk.to's core live chat and ticketing are free, its advanced AI capabilities for automated responses and custom AI agents require a paid add-on, whereas Zeqalune includes AI assistance within its freemium model.

2

Features an AI-powered Lyro chatbot that can resolve a significant percentage of common customer questions by learning from your help center content and training data.

Tidio offers a free plan with AI capabilities, but its free tier has a limit of 50 AI conversations per month, which might be more restrictive than Zeqalune's freemium offering for AI assistance.

3

An open-source customer engagement platform that unifies various communication channels into a single inbox and offers AI features like reply suggestions and conversation summaries through OpenAI integration.

Chatwoot provides the flexibility of a free, self-hosted solution, offering more control and customization than Zeqalune, but requires technical expertise for setup and maintenance, and its AI features are often integrations rather than deeply native.

4

Provides an all-in-one shared inbox, live chat, help center, and CRM, with AI features like 'Hugo' for knowledge base article retrieval and automation available in its paid tiers.

Crisp offers a comprehensive free plan for live chat and a shared inbox, but its AI capabilities, which are a core part of Zeqalune's freemium offering, are primarily available in Crisp's paid tiers.

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