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WellnessLiving Review

WellnessLiving is an all-in-one business management platform for the wellness industry, featuring an AI-powered front desk assistant (CAASI) and marketing suite.

shipped Jul 16, 2026automatepaid
AutomateOrchestrationAI Receptionists
WellnessLiving — product screenshot

Why it matters

1Integrates an AI-powered front desk assistant (CAASI) and Isaac AI Assistant (2025) for client retention.
2Launched an AI Marketing Suite on April 29, 2026, for automated client lifecycle management.
3Maintains an aggregate user rating of 4.4 out of 5 stars across 611 reviews on Capterra and 4.5 out of 5 stars across 195 reviews on G2.
4Provides comprehensive features including scheduling, client management, payment processing, and staff management.

Specs

API Available

Yes, public API

overview

What is WellnessLiving?

WellnessLiving is an AI-powered business management platform developed by WellnessLiving that enables fitness, wellness, and beauty businesses to streamline operations and enhance client retention. It integrates an AI-powered front desk assistant (CAASI) and a comprehensive marketing suite to automate client engagement and administrative tasks.

features

Key Features of WellnessLiving

WellnessLiving provides a comprehensive suite of tools designed to manage and automate various aspects of wellness businesses. These features are integrated to support client lifecycle management, operational efficiency, and data-driven decision-making.

  • AI-powered Front Desk Assistant (CAASI) with 24/7 client interaction via phone, chat, or text.
  • AI Marketing Suite with automated email and SMS campaigns for client engagement and lead generation.
  • Online Booking & Scheduling for appointments, classes, events, and equipment, including waitlists and recurring bookings.
  • Client and Membership Management, offering client profiles, packages, passes, memberships, and loyalty programs.
  • Integrated Payment Processing and Point-of-Sale (POS) system for retail and services.
  • Staff Management tools for scheduling, payroll, and a dedicated Elevate™ Staff App.
  • Advanced Reporting & Business Intelligence, including the Isaac AI Assistant (2025) for client retention predictions.
  • Built-in Virtual Classes platform for live and on-demand content.
  • Custom Website & Website Widgets for branded online presence and booking.
  • Reputation Management features to monitor and enhance online reviews.

use cases

Who Should Use WellnessLiving?

WellnessLiving is purpose-built for businesses within the fitness, wellness, and beauty industries seeking an all-in-one platform to manage operations, enhance client engagement, and automate administrative tasks.

  • Fitness Studios: Including Gyms, Yoga, Pilates, Martial Arts Schools, Dance Studios, Functional Fitness, Personal Trainers, and Pole Fitness.
  • Health & Beauty: Such as Med Spas, Massage Clinics, Spas, Integrative Health Centers, Salons, Barbershops, and Dental Practices.
  • Sports & Recreation: Catering to Events Businesses, Play Cafés, and Swim Schools.
  • Education & Specialty Services: Including Music Schools and Tattoo Shops.
  • Enterprise: Multi-location businesses requiring centralized management and scalable solutions.

how to use

How to Use WellnessLiving

To utilize WellnessLiving, businesses typically begin by configuring their services, staff, and pricing within the platform, followed by integrating booking widgets into their website and onboarding clients.

  • 1Sign up for a WellnessLiving account and select a suitable plan based on business requirements.
  • 2Configure business details, services, classes, appointments, and staff schedules within the platform.
  • 3Set up integrated payment processing and the Point-of-Sale (POS) system for retail and service transactions.
  • 4Utilize the online booking system and client portal for client reservations and management.
  • 5Implement the AI Marketing Suite and CAASI for automated client communication, lead management, and front desk operations.
  • 6Monitor business performance, client activity, and financial metrics using the advanced reporting and analytics features.

pricing

WellnessLiving Pricing & Plans

WellnessLiving operates on a paid subscription model, offering various tiers designed to accommodate different business sizes and feature requirements. The vendor website advertises a free tier, with specific pricing for paid plans typically provided upon inquiry or through direct consultation, positioning itself as a competitively priced alternative to other industry platforms.

  • Free Tier: Advertised on vendor website, specific feature limits are not publicly detailed.
  • Paid Plans: Specific pricing details for subscription tiers are generally provided upon direct inquiry, offering comprehensive features at competitive rates.

Pros

  • +Comprehensive all-in-one platform consolidating multiple business functions, reducing the need for disparate systems.
  • +Integration of AI-powered tools like CAASI (AI Front Desk) and Isaac AI Assistant (2025) for enhanced automation and client retention.
  • +Strong focus on client retention through loyalty programs and an AI Marketing Suite launched April 29, 2026.
  • +Competitive pricing model, often including features in lower tiers that competitors gate behind more expensive plans.
  • +Generally positive user feedback regarding comprehensive features and responsive customer support (4.4/5 on Capterra, 4.5/5 on G2).
  • +Built-in virtual class platform for live and on-demand content, eliminating the need for third-party software.

Cons

  • Users have reported recurring technical problems and glitches affecting booking and payment functionality.
  • The platform's extensive capabilities can lead to a significant learning curve for new users.
  • Some users have expressed concerns regarding cancellation processes and unexpected price increases.
  • The Achieve client app has received mixed reviews, with ratings around 3.0/5 on Apple and 2.0-2.13/5 on Google Play.
  • A lower customer rating of 1.12 out of 5 stars on the Better Business Bureau (BBB) across 26 reviews, with 24 complaints filed in the past three years.
  • Specific pricing for paid plans often requires direct inquiry, lacking full transparency upfront on the website.

Policies

Free Tier

Vendor website advertises a free tier.

Similar Tools

WellnessLiving vs Competitors

WellnessLiving positions itself as an all-in-one business management solution, differentiating through its comprehensive feature set, AI-powered tools, and competitive pricing structure compared to other platforms in the wellness industry.

1

Mindbody offers extensive marketplace exposure to millions of app users, making it strong for client acquisition, alongside a comprehensive suite for diverse wellness businesses.

Mindbody provides a broad range of features similar to WellnessLiving, including scheduling, marketing, and client management. However, its pricing can be less transparent, often scaling per location with features gated across different tiers.

2

Vagaro is known for its user-friendly interface and ease of scheduling and booking, catering primarily to salons, spas, and fitness businesses.

Vagaro offers core features like online booking and automated reminders at a competitive starting price. However, many advanced capabilities, including certain marketing tools and forms, are available as paid add-ons, which can increase the overall cost.

3

Zenoti provides advanced AI-powered features such as AI chatbots and AI receptionists, making it a strong choice for larger medspas, salons, and fitness studios.

Zenoti offers a comprehensive, enterprise-grade platform with robust AI automation capabilities, aligning with WellnessLiving's AI focus. Its pricing is custom-quoted and generally higher, often including additional fees for implementation and premium add-ons.

4
Glofox

Glofox specializes in gym and fitness studio management, offering a strong member app and robust scheduling capabilities tailored for fitness businesses.

Glofox provides an all-in-one solution for fitness businesses, including automation for client communication and class management. Its pricing is often opaque, custom-quoted, and can include significant add-on costs and platform surcharges.

AI Reputation Report

Is WellnessLiving yours?

ChatGPT, Perplexity, Gemini, Claude & Grok answer buyer questions about WellnessLiving every day. See whether they name WellnessLiving — or send buyers to a rival.