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Viva AI Review

Viva AI is an all-in-one AI platform for dental practices and DSOs, automating front office operations, communication, and patient management 24/7.

shipped Jul 15, 2026automatepaid
AutomateOrchestrationAI Receptionists
Viva AI — product screenshot

Why it matters

1Operates 24/7, handling calls, texts, emails, and web chat for dental practices.
2Supports patient communication in over 100 languages with automatic detection.
3Offers direct, official integration with all major dental Practice Management Systems (PMS).
4SOC 2 Type II certified and HIPAA compliant, including a Business Associate Agreement (BAA).

Specs

API Available

Yes, public API

overview

What is Viva AI?

Viva AI is an AI Receptionists tool developed by Viva AI (company) that enables dental practices and DSOs to automate front office operations. It handles 24/7 patient communication, appointment scheduling, and practice optimization across multiple channels. The platform functions as a virtual receptionist, office manager, and practice optimizer, streamlining administrative tasks such as call answering, appointment booking directly into Practice Management Systems (PMS), and managing patient communications in over 100 languages. It also includes features for patient recall, reactivation campaigns, payment collection, and digital form management.

features

Key Features of Viva AI

Viva AI provides a comprehensive suite of features designed to automate and optimize front-office operations for dental practices. These capabilities aim to enhance patient engagement, reduce administrative burden, and improve operational efficiency.

  • 24/7 AI Dental Receptionist for continuous patient interaction.
  • Omnichannel Communication Management across phone, SMS, email, and web chat.
  • Automated Appointment Scheduling, Rescheduling, Confirmations, and Reminders directly into PMS.
  • Patient Recall and Reactivation campaigns for overdue treatments or follow-ups.
  • Payment Collection and Management of Digital Forms (e.g., health history, consent, text-to-pay).
  • Multilingual Support for over 100 languages with automatic language detection.
  • Direct, official integrations with all major Practice Management Systems (PMS).
  • SOC 2 Type II Certified and HIPAA Compliant with Business Associate Agreement (BAA).
  • Practice Optimizer, a ChatGPT-like interface for real-time operational insights.
  • Unlimited simultaneous call handling and live call transfer to human staff.

use cases

Who Should Use Viva AI?

Viva AI is specifically engineered for dental practices and Dental Service Organizations (DSOs) seeking to modernize and automate their front office. Its comprehensive capabilities address various operational challenges, making it suitable for entities aiming to enhance patient experience and streamline administrative workflows.

  • Dental practices requiring 24/7 patient communication and automated appointment management to eliminate missed calls and reduce no-shows.
  • Dental Service Organizations (DSOs) and multi-location dental groups needing scalable, centralized front office automation and consistent patient engagement across all locations.
  • Practices aiming to recover revenue from missed calls and proactively fill schedules through automated recall and reactivation campaigns.
  • Offices seeking to streamline administrative tasks such as insurance verification, payment processing, and digital form management.
  • Practices looking for data-driven insights and analytics to optimize operations, patient engagement, and marketing performance.

how to use

How to Use Viva AI

Implementing Viva AI involves an initial setup phase to integrate with existing practice management systems and configure communication protocols. The platform then autonomously manages patient interactions and administrative tasks.

  • 1Integrate Viva AI with the practice's existing Practice Management System (PMS) for real-time data synchronization.
  • 2Configure the AI voice agent and communication protocols for handling phone calls, texts, emails, and web chat interactions.
  • 3Utilize automated scheduling functionalities for new appointments, rescheduling, confirmations, and reminders.
  • 4Deploy patient recall and reactivation campaigns to proactively engage patients for overdue treatments or follow-ups.
  • 5Monitor practice performance and patient insights via the 'Practice Optimizer' interface for data-driven decision making.
  • 6Leverage multilingual support to communicate with diverse patient demographics in over 100 languages.

pricing

Viva AI Pricing & Plans

Viva AI offers three primary pricing plans for dental offices, structured around an AI Credit system, with varying levels of included credits and overage costs. All plans are SOC 2 Type II certified and HIPAA compliant, ensuring secure and compliant operations.

  • Gold Plan: Priced at $349/month, this plan includes 4,000 AI Credits monthly, providing after-hours dental answering service and overflow management, call recording, transcription, and basic voicemail handling. Additional credits cost $0.10 each.
  • Platinum Plan: Available at $899/month, this plan offers full automation for most offices, including 7,000 AI Credits monthly. It provides 24/7 call answering, complete phone service, texting, AI messaging (webchat, email, SMS), digital forms, smart patient outreach, and live call transfer. Additional credits cost $0.09 each.
  • Diamond Plan: The most comprehensive plan at $1,199/month, designed for high-volume or multi-location practices. It includes 12,000 AI Credits monthly, all Platinum features, and the lowest overage rate for additional credits at $0.08 each.

Pros

  • +24/7 availability ensures zero missed calls and continuous patient engagement.
  • +Direct, official integrations with all major Practice Management Systems for real-time scheduling.
  • +Supports over 100 languages, catering to diverse patient demographics with automatic detection.
  • +SOC 2 Type II certified and HIPAA compliant, ensuring high data security and regulatory adherence.
  • +Comprehensive omnichannel communication (phone, text, email, web chat) from a single platform.
  • +Includes a 'Practice Optimizer' for data-driven insights into operations and patient engagement.

Cons

  • −Requires a paid subscription, with no free tier available for initial testing.
  • −Reliance on an AI Credit system for usage, with additional overage costs for high volumes.
  • −Initial setup time of approximately one week is required for full integration and configuration.
  • −May require staff training to effectively utilize advanced features like the Practice Optimizer.
  • −Potential for patient preference for human interaction over AI in certain complex or sensitive scenarios.

Similar Tools

Viva AI vs Competitors

Viva AI positions itself as a comprehensive, end-to-end front-office platform for dental practices and DSOs, differentiating itself through deep PMS integration, extensive multilingual support, and robust compliance. It aims to provide a broader solution compared to competitors that may offer more niche AI tools.

1
Patientdesk.aiOn StorkCompare

Patientdesk.ai offers an AI booking system for dental practices that automatically handles bookings, insurance verification, and payment collection 24/7, ensuring 100% front desk coverage.

Similar to Viva AI, Patientdesk.ai provides 24/7 AI receptionist services for dental practices, including appointment booking and patient communication. It further emphasizes real-time insurance verification and payment collection during the booking call, aligning with Viva's comprehensive approach to practice automation.

2
PatientXpress AI DROn StorkCompare

PatientXpress AI DR is a 24/7 AI dental receptionist that instantly answers calls, books appointments directly into popular dental PMS systems, and automates reminders to significantly reduce no-shows.

Like Viva AI, PatientXpress AI DR focuses on 24/7 call answering and direct appointment booking into practice management systems. It also offers features for rescheduling, cancellations, and outgoing patient calls for reminders and recalls, providing a broad suite of communication automation.

3
Zaha AI (mConsent)↗

Zaha AI, part of mConsent, is a comprehensive virtual dental receptionist that provides 24/7 communication, real-time scheduling, built-in insurance eligibility checks, and no-show management.

Zaha AI, similar to Viva AI, offers a 24/7 AI receptionist for dental practices with a strong emphasis on real-time scheduling and integration. Its 'insurance built-in' feature and comprehensive patient engagement solutions are direct comparison points to Viva's capabilities.

4
Arini AIOn StorkCompare

Arini AI is a leading AI-powered receptionist platform for dental practices that automates patient engagement over phone and text, handling scheduling, call routing, and patient questions 24/7 with multilingual support and native PMS integration.

Arini AI is a direct competitor to Viva AI, offering multilingual support for diverse patient demographics, similar to Viva's 100+ languages. It also emphasizes deep integration with dental practice management software and customizable call flows for robust automation.

5
TensorLinks AI↗

TensorLinks AI FrontDesk is an agentic AI platform for dental practices and DSOs that covers inbound and outbound calls, texts, web chats, and email, booking appointments into PMS and running recall campaigns autonomously.

TensorLinks AI directly compares itself to Viva AI, highlighting its multi-channel platform (voice, SMS, web chat, email) and transparent pricing. It offers similar core functionalities of an AI dental receptionist with a focus on broader communication channels and DSO deployments.

Visit Viva AI↗

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