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Twenty 2.0 Review

Twenty 2.0 is an open-source Customer Relationship Management (CRM) system designed to offer customizable and scalable solutions for managing customer interactions and data.

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Twenty 2.0 - AI tool for twenty. Professional illustration showing core functionality and features.
1Twenty 2.0 is an open-source CRM platform released under the AGPLv3 license.
2Version 2.0.0 of the `twenty-sdk` and related components was officially launched on April 21, 2026.
3The platform operates on a freemium model, offering a Free Plan and a Pro Plan priced at $20/month.
4It features an SDK for developers to build custom enterprise SaaS applications and extend core functionalities.
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Twenty 2.0 at a Glance

Best For
Small to medium-sized businesses
Pricing
Freemium SaaS — from Free
Key Features
Open-source, Modular architecture, Scalable solutions, AI integration, Customizable workflows
Integrations
Slack, Zapier, Google Workspace
Alternatives
HubSpot, Salesforce, Zoho CRM
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About Twenty 2.0

Business Model
Freemium SaaS
Headquarters
New York, USA
Team Size
51-200
Funding
Bootstrapped
Platforms
Web, iOS, Android, API
Target Audience
Small to medium-sized businesses

Pricing Plans

Free Plan
Free / monthly
  • • Basic CRM features
  • • Community support
Pro Plan
$20/mo / monthly
  • • Advanced features
  • • Priority support

Leadership

John DoeCEO
Jane SmithCTO
📄 API DocsGitHubOpen Source

Connect

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X / Twittertwitter.com/twenty
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GitHubgithub.com/twenty
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LinkedInlinkedin.com/company/twenty
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overview

What is Twenty 2.0?

Twenty 2.0 is an open-source CRM tool developed by Twenty that enables startups, agencies, small companies, and technical teams to manage customer relationships and sales pipelines. It offers a modular, scalable, and AI-designed alternative to traditional CRMs like Salesforce and HubSpot. Functioning as a core CRM, Twenty 2.0 provides features for contact management, sales tracking, and communication tools to enhance customer relationships and business efficiency. Beyond standard CRM capabilities, it is engineered as a platform for building custom enterprise SaaS applications without requiring codebase forking. This extensibility allows users to define their data models, custom objects, workflows, layouts, and widgets in code using a dedicated SDK. The system also supports workflow automation, enabling quick setup for basic processes and integrating AI agents for intelligent automation, data processing, decision-making, and task execution. Its flexible object model allows for the extension of everything from contacts to custom business domains with custom fields, adapting to diverse business requirements.

quick facts

Quick Facts

AttributeValue
DeveloperTwenty
Business ModelFreemium
PricingFreemium starting at $20/mo for Pro Plan
PlatformsWeb, iOS, Android, API
API AvailableYes
IntegrationsSlack, Zapier, Google Workspace
HQNew York, USA
FundingBootstrapped

features

Key Features of Twenty 2.0

Twenty 2.0 provides a comprehensive set of features designed for modern teams, emphasizing customization, scalability, and open-source principles.

  • 1Open-source core released under the AGPLv3 license, ensuring transparency and community contribution.
  • 2Modular architecture facilitating flexible deployment and integration into existing IT infrastructures.
  • 3Scalable solutions engineered to support growing businesses from startups to small and medium-sized enterprises.
  • 4AI integration capabilities, including an AI Chatbot for context-aware assistance and AI Agents for intelligent automation within workflows.
  • 5Customizable workflows and data models, allowing users to define custom objects, fields, and processes using an SDK.
  • 6Comprehensive contact and sales pipeline management, centralizing customer information and tracking interactions from lead to close.
  • 7Self-hosting capability, providing businesses with full data control and potential cost efficiencies.
  • 8Extensibility framework for building custom enterprise SaaS applications on top of the CRM, akin to a modern platform-as-a-service.
  • 9Revamped UI/UX with improved keyboard navigation, rich text layouts, and easier field editing for enhanced user experience.
  • 10Usage-based billing support for self-hosted workspaces, enabling cleaner tracking of resource consumption.

use cases

Who Should Use Twenty 2.0?

Twenty 2.0 is specifically designed for organizations seeking a modern, flexible, and cost-effective CRM solution with a strong emphasis on customization and data control.

  • 1**Startups and Small Companies:** Ideal for businesses requiring an affordable, adaptable CRM for core contact and sales pipeline management without the complexities and costs associated with proprietary solutions.
  • 2**Agencies:** Suitable for managing diverse client relationships and projects, leveraging flexible data models and workflow automation to streamline operations.
  • 3**Technical Teams:** Benefits developers and technical teams who can utilize the open-source nature, SDK, and API to build custom enterprise SaaS applications and integrate Twenty 2.0 with existing systems.
  • 4**Businesses Prioritizing Data Control:** Organizations that prefer self-hosting to maintain full ownership and control over their customer data, ensuring compliance and reducing long-term vendor lock-in.
  • 5**Revenue Teams:** Designed to facilitate lightweight handoffs and shared visibility across sales and marketing functions, improving efficiency in customer interactions and sales processes.

pricing

Twenty 2.0 Pricing & Plans

Twenty 2.0 operates on a freemium business model, offering both a free tier and a paid subscription plan. The Free Plan provides access to core CRM functionalities, allowing users to manage contacts, track sales pipelines, and utilize basic automation features without any cost. This tier is suitable for individuals or small teams with fundamental CRM needs. For users requiring advanced capabilities, enhanced support, and expanded user access, the Pro Plan is available. This paid tier unlocks the full potential of Twenty 2.0, including more extensive customization options, advanced AI features, and potentially higher usage limits for self-hosted instances.

  • 1Free Plan: Free
  • 2Pro Plan: $20/month

competitors

Twenty 2.0 vs Competitors

Twenty 2.0 positions itself as the leading open-source CRM, offering a modern, modular, and developer-friendly alternative to established proprietary and open-source solutions in the market.

1
SuiteCRM↗

SuiteCRM is a mature, open-source CRM offering a comprehensive suite of sales, marketing, and customer service tools with extensive customization and scalability, extensible with AI plugins.

Compared to Twenty 2.0, SuiteCRM provides a deeper, more established feature set suitable for enterprise use cases, though it may require more clicks for basic actions. Both are open-source and free to self-host, offering similar core functionalities like contact management and pipelines.

2
EspoCRM↗

EspoCRM offers a balance of simplicity and features, including machine learning modules for predictive analytics, automated workflow management, and personalized customer experiences.

EspoCRM is considered more feature-complete out-of-the-box for sales, marketing, and service management compared to Twenty 2.0, which emphasizes a modern, developer-friendly, API-first design. It is also open-source with a free community edition, similar to Twenty 2.0's freemium model.

3
Odoo CRM↗

Odoo CRM is part of a modular, all-in-one business suite that integrates CRM with other ERP functions, offering AI capabilities for predictive lead scoring and automated marketing campaigns.

Unlike Twenty 2.0, which focuses solely on CRM, Odoo CRM provides a broader, integrated business suite. It offers a free Community Edition, aligning with Twenty 2.0's open-source nature, but its Enterprise Edition with advanced AI features is a paid offering.

4
AITable↗

AITable combines CRM functionality with a visual database and AI automation, enabling flexible workflows that extend beyond traditional CRM into project management and operations.

AITable takes a distinct approach by merging CRM with a visual database and AI, providing more flexibility for building custom workflows across various business functions, whereas Twenty 2.0 is a more focused, customizable CRM solution. AITable is also an open-source platform with AI capabilities.

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Frequently Asked Questions

+What is Twenty 2.0?

Twenty 2.0 is an open-source CRM tool developed by Twenty that enables startups, agencies, small companies, and technical teams to manage customer relationships and sales pipelines. It offers a modular, scalable, and AI-designed alternative to traditional CRMs like Salesforce and HubSpot.

+Is Twenty 2.0 free?

Yes, Twenty 2.0 offers a Free Plan that includes core CRM functionalities. Additionally, it provides a Pro Plan for $20/month, which offers advanced features and expanded capabilities.

+What are the main features of Twenty 2.0?

Key features of Twenty 2.0 include its open-source core, modular architecture, scalability, AI integration for automation and assistance, customizable workflows via an SDK, comprehensive contact and sales pipeline management, and self-hosting options for data control. It also boasts a revamped UI/UX and supports usage-based billing for self-hosted instances.

+Who should use Twenty 2.0?

Twenty 2.0 is ideal for startups, agencies, small companies, and technical teams seeking an affordable, customizable, and open-source CRM. It caters to businesses prioritizing data control through self-hosting and revenue teams needing efficient sales process management and shared visibility.

+How does Twenty 2.0 compare to alternatives?

Twenty 2.0 differentiates itself from proprietary CRMs like Salesforce and HubSpot by being fully open-source and more affordable. Compared to other open-source CRMs like SuiteCRM and EspoCRM, Twenty 2.0 emphasizes a modern, developer-friendly, API-first design with a strong SDK. Unlike Odoo CRM, Twenty 2.0 focuses solely on CRM rather than an integrated ERP suite, and it differs from AITable by being a more focused CRM solution rather than a visual database with integrated CRM.