Microsoft Teams Phone Review

Teams Phone adds a business phone line to the Teams app people already use for chat and meetings. Users make and receive calls to regular phone numbers from the Teams desktop and mobile apps or from Teams-certified desk phones, with call transfer, forwarding, simultaneous ring, voicemail, recordings and transcripts. Admins manage numbers and policies in the Teams admin center.

Teams Phone is a license on top of a Teams license, not a standalone product. Calls to the phone network (PSTN) need one of three connections: a Microsoft Calling Plan (Microsoft provides the number and minutes), Operator Connect (a participating carrier provides them inside the Teams admin center), or Direct Routing (you connect your own carrier through a certified session border controller). Teams Phone Mobile ties a participating operator's mobile plan to the same number. AI call recaps come through Copilot, which is a separate paid license.

US list prices, per user per month:

Every Teams Phone plan needs a separate license that includes Teams. The cheapest Microsoft 365 plan with Teams is Business Basic at $7/user/month paid yearly, so the lowest all-Microsoft phone setup for a small business is $7 + $17 = $24 per user per month with a US domestic Calling Plan, by our arithmetic. Business Standard ($14) and Business Premium ($22) add desktop Office apps and more security.

The Calling Plan price includes US communication taxes and 911 fees; the phone system part is sold before sales tax. Teams Phone Standard has a one-month free trial that converts to a 12-month paid subscription unless cancelled; a credit card is required. Microsoft 365 Copilot Business, which adds Copilot in Teams, is an add-on listed from $18/user/month paid yearly (a first-year promotion through December 31, 2026; list $21). Larger organizations can ask Microsoft sales for custom pricing.

Prices checked on the vendor's pricing page on November 12, 2026. See Teams Phone pricing.

What Microsoft lists on the Teams Phone page:

Teams Phone fits organizations already paying for Microsoft 365 with Teams, where staff live in Teams all day and IT wants calling under the same identity, security and admin as everything else. Enterprises with an existing carrier contract can keep it through Operator Connect or Direct Routing.

Pick something else if you are not on Microsoft 365, if you need a phone system without an IT admin (Quo or Grasshopper are simpler for small teams), or if sales and support calling is the main job: Aircall, Dialpad and Nextiva bundle dialers, queues, CRM integrations and contact center tiers that Teams Phone leaves to certified partners.

On SoftwareFinder, Microsoft Teams Phone averaged 4.5 from 1,462 verified reviews when we checked on November 12, 2026, though most visible reviews are about Teams as a whole rather than the phone license. Reviewers praise having chat, meetings, calls and files in one app and the tie-in with Outlook, SharePoint and OneDrive. The recurring complaints are calls that depend heavily on a stable connection, slow call setup, headsets that drop mid-call, missed or excessive notifications, and a heavy desktop app on older machines. One reviewer notes that people outside Microsoft 365 can struggle to join.