Alternatives / AI Tools
Microsoft Teams Phone alternatives
7 comparable AI tools to Microsoft Teams Phone — with starting prices and when to choose each. Prices checked November 12, 2026.
Microsoft Teams Phone adds business calling to Teams for Microsoft 365 shops: $10/user/mo paid yearly, or $17 with a US Calling Plan, plus a license that includes Teams (Business Basic is $7). Teams look elsewhere when they are not all-in on Microsoft, want AI recaps without a Copilot license, or need a contact center or sales dialer.
Microsoft Teams Phone alternatives at a glance
| Tool | Starting price | Free plan | Best for |
|---|---|---|---|
| Zoom Phone | $16/user/mo billed annually, $18 monthly (US & CA Unlimited) | No | Companies that meet in Zoom more than in Teams |
| RingCentral RingEX | $20/user/mo billed annually, $30 monthly (Core) | Free trial (14 days, new subscribers; no SMS during trial) | Mid-market teams wanting a standalone UCaaS |
| Dialpad | $15/user/mo (Connect Standard) | Free trial (14 days) | Teams that want AI recaps without Copilot |
| 8x8 | Not published (contact sales) | Not stated (contact sales) | Multi-site companies wanting phone plus contact center |
| Nextiva | $15/user/mo on a 12-month term, $23 monthly (NEXT Core) | No (demo only) | SMBs wanting phone, texting, CRM and contact center |
| Aircall | $30/license/mo billed annually (Essentials), minimum 3 licenses | Free trial (length not stated; 100 AI agent minutes at signup) | Sales and support teams working in a CRM |
| Quo (formerly OpenPhone) | $15/user/mo billed annually, $19 monthly (Starter) | Free trial (7 days) | Small teams with no IT admin |
Prices read from each vendor's own pricing page on November 12, 2026. Vendors change plans often; follow the pricing link on each card to confirm.
When to choose each one
Zoom Phone
$16/user/mo billed annually, $18 monthly (US & CA Unlimited)Choose it when: your meetings already run on Zoom and you want unlimited US and Canada calling, AI call summaries and an optional contact center under one admin, with a monthly price listed. Weakness: sold as an add-on to a Zoom Workplace plan; no phone trial listed.
RingCentral RingEX
$20/user/mo billed annually, $30 monthly (Core) · Free: Free trial (14 days, new subscribers; no SMS during trial)Choose it when: you want a full phone system with its own numbers, SMS and a separate contact center (RingCX from $65/user), independent of your Microsoft licensing. Weakness: the AI Receptionist is an add-on from $39, and Core costs more than Teams Phone with a Calling Plan.
Dialpad
$15/user/mo (Connect Standard) · Free: Free trial (14 days)Choose it when: you want AI transcripts and call recaps included from the cheapest plan instead of buying Copilot, with Sell and Support tiers for sales and contact center work. Weakness: Dialpad and Ada are combining, so plans and packaging may change.
8x8
Not published (contact sales) · Free: Not stated (contact sales)Choose it when: you want one vendor for business phone and contact center across many locations and are comfortable buying through sales. Weakness: no public prices, so you cannot compare costs without a quote.
Nextiva
$15/user/mo on a 12-month term, $23 monthly (NEXT Core)Choose it when: you want phone, business texting, shared inboxes and basic CRM in one plan without a Microsoft license underneath, and a contact center from $75/agent. Weakness: the low prices need a 12-month term and reviewers report hard cancellations.
Aircall
$30/license/mo billed annually (Essentials), minimum 3 licenses · Free: Free trial (length not stated; 100 AI agent minutes at signup)Choose it when: calling is the main job for a sales or support team and you want 250+ CRM and helpdesk integrations, a power dialer on Professional and an AI Voice Agent billed per minute. Weakness: 3-license floor and annual billing.
Quo (formerly OpenPhone)
$15/user/mo billed annually, $19 monthly (Starter) · Free: Free trial (7 days)Choose it when: you are a small team that wants shared numbers, texting and an AI agent set up in minutes, billed month to month, without Microsoft licensing. Weakness: no contact center and no Teams-native calling. Stork uses Quo for its own business line.
Why people look for Microsoft Teams Phone alternatives
- Every Teams Phone plan needs a separate Teams license, so a US user with a Calling Plan costs at least $24/mo paid yearly (microsoft.com).
- Listed prices are annual subscriptions; the free trial converts to a 12-month paid term unless cancelled.
- AI call recaps come through Copilot, a separate license from $18/user/mo (first-year promotion, list $21).
- Contact center features come from certified partners rather than Teams Phone itself.
- Reviewers report calls that depend heavily on a stable connection and a heavy desktop app on older machines.
Frequently asked questions
What is cheaper than Microsoft Teams Phone?
For a US user, Teams Phone with a Calling Plan is $17 plus at least $7 for a Teams license, so $24 per user per month paid yearly. Dialpad Connect Standard is $15, Quo Starter $15 annual or $19 monthly, Nextiva Core $15 on a 12-month term and Zoom Phone $16 annual, each without a separate suite license.
Can I keep Teams and use another phone provider?
Yes. Teams Phone Standard ($10) can connect to a participating carrier through Operator Connect or to any carrier through Direct Routing with a certified session border controller. That keeps calling inside the Teams app while a carrier supplies numbers and minutes.
Teams Phone vs Zoom Phone: which is better?
Pick the one that matches where your meetings happen. Teams Phone is $10 plus a calling plan and needs a Microsoft 365 license with Teams; Zoom Phone US & CA Unlimited is $16 annual or $18 monthly and is added to a Zoom Workplace plan.
Which alternative has AI call summaries included?
Dialpad includes AI recaps on every Connect plan. Zoom Phone lists post-call summaries on US & CA Unlimited. In Teams Phone, AI recaps come through Copilot, a separate license.
Should a Microsoft 365 company stay on Teams Phone?
Usually yes if staff already live in Teams and IT wants one identity and admin center. Switch when calling is the core job for a sales or support team (Aircall, Dialpad, Nextiva) or when you want a phone system that does not depend on Microsoft licensing.
Sources (10) · checked November 12, 2026
- https://www.microsoft.com/en-us/microsoft-teams/microsoft-teams-phone
- https://www.microsoft.com/en-us/microsoft-365/business/with-teams-plans-and-pricing
- https://softwarefinder.com/call-center/microsoft-teams-phone/reviews
- https://zoom.us/pricing/zoom-phone
- https://www.ringcentral.com/office/plansandpricing.html
- https://www.dialpad.com/pricing/
- https://www.8x8.com/
- https://www.nextiva.com/pricing
- https://aircall.io/pricing/
- https://www.quo.com/pricing
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