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Loom Review

Loom provides a platform for recording and sharing video messages, designed to facilitate asynchronous communication and team collaboration.

shipped Aug 7, 2026freemium
Domain rating91Monthly visits319K/mo
Loom — product screenshot

Why it matters

1Loom was acquired by Atlassian in 2023 for $975 million.
2The platform offers AI-assisted summaries and chapters for recorded videos.
3Loom maintains ISO 27001, ISO 27018, and SOC 2 Type II compliance.
4The free Starter plan is limited to 25 videos and 5-minute recordings.

About Loom

Business Model
Freemium SaaS
Headquarters
San Francisco, USA
Platforms
Web, iOS, Android, Desktop
Target Audience
Businesses and individuals looking to enhance their communication through video

Pricing Plans

Free
Free
  • Basic screen recording
  • Sharing capabilities
Pro
$10/mo
  • Advanced editing
  • Integrations
  • Custom branding
Business
$25/mo
  • Enhanced security
  • Team management
  • Custom onboarding
Enterprise
Contact Sales / custom
  • Dedicated support
  • Custom solutions

overview

What is Loom?

Loom is an AI-powered video messaging and screen recording tool developed by Loom (company) that enables teams and individuals to record and share video messages. It facilitates asynchronous communication and enhances productivity across various functions like sales, product, engineering, and customer success.

features

Key Features of Loom

Loom offers a comprehensive set of features designed to streamline video communication and collaboration, integrating AI to enhance content utility and user experience.

  • Screen and camera recording for capturing diverse content.
  • Easy sharing and embedding of videos via unique links.
  • Trim and stitch video clips for refined content.
  • Download and upload videos for flexible content management.
  • Video privacy controls to manage access.
  • AI-assisted summaries for quick content overview.
  • AI-assisted chapters for improved video navigation.
  • Filler-word and silence removal for polished recordings.
  • Variables (beta) for personalized video content at scale.
  • Integration with Atlassian products like Jira and Confluence.

use cases

Who Should Use Loom?

Loom is designed for a broad range of users and professional environments seeking to improve communication efficiency through video messaging. Its capabilities support various functions and educational needs.

  • Teams across functions (sales, product, customer success) for internal updates, demos, and feedback.
  • Students and Teachers for creating and sharing educational content and tutorials.
  • Online business owners for product demonstrations and client communication.
  • Coworkers and Clients for remote collaboration and project updates.
  • Engineers for technical walkthroughs and bug reports.

how to use

How to Use Loom

To begin using Loom, users typically install the desktop application or browser extension, which allows for immediate screen and camera capture. The process is designed for rapid content creation and sharing.

  • 1Install the Loom desktop application or browser extension.
  • 2Select recording options: screen, camera, or both, along with microphone input.
  • 3Initiate recording to capture desired content.
  • 4Stop recording, and Loom automatically processes the video.
  • 5Receive an instantly shareable link to the recorded video.
  • 6Utilize AI features for automatic summaries and chapters.

pricing

Loom Pricing & Plans

Loom operates on a freemium model, offering a free tier with limitations and several paid plans that provide expanded features and capacities. Price adjustments have been implemented following the Atlassian acquisition.

  • Free: Free (limited to 25 videos, 5-minute recordings).
  • Pro: $10/month (per user, billed monthly).
  • Business: $25/month (per user, billed monthly).
  • Enterprise: Contact Sales (custom pricing for large organizations).

Pros

  • +Intuitive interface and frictionless recording experience for quick video creation.
  • +Effective for asynchronous communication, reducing the need for live meetings.
  • +AI Suite features (summaries, chapters) are highly valued by 96% of users for productivity.
  • +Instant shareable links eliminate the need for file uploads.
  • +Integration with Atlassian products (Jira, Confluence) enhances team workflows.

Cons

  • Free Starter plan is limited to 25 videos and 5-minute recordings.
  • Documented reliability issues post-Atlassian acquisition, including recording crashes and audio sync failures.
  • Customer support has received negative feedback, with reports of unhelpful AI-driven responses.
  • Some users find the paid tiers expensive for the features offered.
  • Reports of product glitches, difficulty opening new recording windows, and features breaking or disappearing.

Policies

Pricing Page

View Pricing

Similar Tools

Loom vs Competitors

Loom maintains a strong position in the asynchronous video messaging market due to its ease of use, but faces competition from tools offering different feature sets, pricing structures, and specializations.

1

Offers a comprehensive suite of screen recording, video editing, and screenshot tools with integrated hosting and sharing.

ScreenPal provides more robust video editing capabilities and screenshot annotation tools than Loom, and its free plan offers unlimited video creation and hosting, though with a 15-minute recording limit per video.

2

Integrates video hosting and analytics directly with its screen recording, with a strong focus on sales and marketing use cases, including AI-powered video creation.

Vidyard's free tier offers 4K recording and includes 15 free AI-generated videos per month, which is more generous in terms of quality and AI features than Loom's free plan. However, its advanced AI and team collaboration features are more geared towards sales and marketing workflows.

3

Specializes in quick visual communication, combining screen recordings, GIFs, and annotated screenshots with instant sharing links.

Zight's free plan has no 5-minute recording cap and includes built-in annotations for screenshots, offering more flexibility for various visual content types than Loom. However, its video editing features are less advanced than Loom's.

4

A highly customizable and powerful open-source tool for Windows that captures and uploads screenshots, screen recordings, and GIFs to over 80 different destinations.

ShareX is completely free and offers extensive customization for capturing and sharing various media types, but it lacks the integrated video messaging platform, AI features, and cross-platform support that Loom provides, requiring a more manual workflow for sharing and collaboration.

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