AI Tool

Kovax Review

Kovax provides AI voice agents for customer interaction on Shopify, handling calls, chats, and messages 24/7 in multiple languages to improve sales recovery and customer service efficiencies.

shipped Sep 11, 2026chatbotfreemium

Domain rating43

chatbot

Why it matters

1Kovax offers a freemium pricing model, including a Basic Plan that is free.

2The platform supports multi-channel communication across phone calls, WhatsApp, SMS, and email.

3Kovax is SOC 2 Type II compliant, GDPR ready, and PCI DSS certified.

4It integrates natively with Shopify, Zendesk, Gorgias, and Freshdesk.

About Kovax

Business Model

Subscription SaaS

Usage Pricing

Contact for pricing per call

Free Credits

100 free calls

Team Size

Small

Funding

Bootstrapped

Platforms

Web, API

Target Audience

Shopify merchants

Pricing Plans

Basic Plan

Free

• Access to AI voice agent
• Basic support features

Pro Plan

Contact for pricing / Monthly

• Advanced AI features
• Omnichannel support
• Dedicated account manager

Cost Examples

• Recover 10 abandoned carts: ~$100

Leadership

ShivCo-FounderLinkedIn

overview

What is Kovax?

Kovax is a voice AI agent tool developed by Kovax that enables Shopify merchants to automate customer interactions across multiple channels. It focuses on improving sales recovery and customer service efficiencies through 24/7 automation in multiple languages. Kovax functions as an AI phone agent that answers customer calls around the clock, including after hours, weekends, and holidays. It handles common support questions such as order status, returns, cancellations, and product/policy inquiries by accessing live catalog data to ensure accurate responses. Beyond voice calls, Kovax also supports interactions via WhatsApp, SMS, and email, acting as a unified agent across these channels. When the AI cannot resolve a complex inquiry, it transfers the call to a human agent with a summary of the conversation, ensuring a seamless handover.

features

Key Features of Kovax

Kovax provides a suite of features designed to automate and enhance customer interactions for Shopify merchants, leveraging proprietary AI models for voice and text processing.

AI voice agents for automated customer calls.
24/7 customer support across multiple time zones.
Multi-language support in over 20 languages.
Omnichannel integration for phone, WhatsApp, SMS, and email.
AI-driven abandoned cart recovery through outbound calls.
Instant response times for customer inquiries.
Proprietary function calling for dynamic data access.
Kovax proprietary AI models for text and audio processing.
SOC 2 Type II, GDPR, and PCI DSS compliance.

use cases

Who Should Use Kovax?

Kovax is specifically designed for Shopify merchants seeking to automate customer service, recover lost sales, and streamline communication without expanding their support teams. Its capabilities are tailored for e-commerce operations.

Shopify merchants requiring 24/7 automated customer support for order tracking, returns, and product inquiries.
E-commerce businesses aiming to improve sales recovery through automated abandoned cart outreach.
Merchants utilizing Cash-on-Delivery (COD) who need automated confirmation to reduce failed deliveries.
Businesses looking to consolidate customer communication across phone, WhatsApp, SMS, and email into a single AI agent.

how to use

How to Use Kovax

Kovax offers a one-click setup for Shopify merchants, integrating directly with their store's product catalog, orders, and customer data. The platform is designed for immediate deployment of AI voice agents.

1Install the Kovax app from the Shopify App Store.
2Configure AI agents for specific use cases like abandoned cart recovery or COD confirmation.
3Integrate with existing support tools such as Zendesk or Gorgias for seamless human agent handover.
4Activate multi-channel support for phone, WhatsApp, SMS, and email interactions.
5Monitor performance metrics and customer interactions through the Kovax dashboard.

pricing

Kovax Pricing & Plans

Kovax operates on a freemium model, offering a free tier and a contact-for-pricing professional plan. The Basic Plan includes 100 free calls, with usage-based pricing for additional calls on the Pro Plan.

Basic Plan: Free (includes 100 free calls).
Pro Plan: Contact for pricing (usage-based pricing per call, e.g., recovering 10 abandoned carts costs approximately $100).

Pros

+Native, one-click integration with Shopify for seamless data synchronization.
+Specialized AI voice agents for e-commerce use cases like abandoned cart recovery and COD confirmation.
+24/7 multi-channel support across phone, WhatsApp, SMS, and email in over 20 languages.
+SOC 2 Type II, GDPR, and PCI DSS compliance ensures enterprise-grade security and privacy.
+Freemium pricing model with a free Basic Plan including 100 calls.

Cons

−API is not publicly available for custom integrations beyond existing platforms.
−Pricing for the Pro Plan requires direct contact, lacking transparent public figures.
−Primarily focused on Shopify, potentially limiting utility for merchants on other e-commerce platforms.
−Relies on proprietary AI models, which may limit customization compared to open-source frameworks.

Policies

Pricing Page

View Pricing→

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Kovax vs Competitors

Kovax differentiates itself through its exclusive focus on Shopify merchants and its specialized AI voice agent capabilities, which are not universally offered by general-purpose conversational AI platforms.

TidioOn Stork

Combines live chat, AI chatbots, and email marketing in one platform, focusing on lead generation and customer support for e-commerce.

Tidio primarily offers text-based chatbots and live chat for automating customer service and sales on Shopify. While it handles chats and messages effectively, it lacks the dedicated AI voice agent capabilities for handling calls that Kovax provides.

Voiceflow↗

A visual drag-and-drop builder for designing, prototyping, and launching conversational AI assistants for various channels, including voice and chat.

Voiceflow is a platform for *building* custom AI agents, offering extensive flexibility to create voice and chat interactions. Unlike Kovax, which provides a more out-of-the-box, pre-trained AI voice agent for Shopify, Voiceflow requires users to design and implement their agent's logic.

RasaOn Stork

An open-source framework for building sophisticated, context-aware conversational AI assistants that can be deployed on various channels, including voice.

Rasa is a powerful open-source framework that offers deep customization for building AI agents, but it requires significant technical expertise to set up, train, and maintain. Kovax provides a managed, ready-to-use AI agent solution with direct Shopify integration, requiring no coding.

BotpressOn Stork

An open-source conversational AI platform that allows developers to build, deploy, and manage chatbots and virtual assistants with a visual editor and robust integrations.

Similar to Rasa, Botpress provides an open-source platform for building custom AI assistants, demanding technical resources for implementation and hosting. Kovax delivers a specialized, hosted AI voice agent for Shopify with minimal setup and a focus on out-of-the-box functionality.

ManyChatOn Stork

Specializes in building automated chat flows for Messenger, Instagram, WhatsApp, and SMS, with strong e-commerce integrations for sales and support.

ManyChat excels at automating customer interactions across popular messaging platforms and integrates well with Shopify for sales and support. However, it is primarily a text-based chatbot platform and does not offer the AI voice agent capabilities for handling calls that Kovax provides.

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Visit Kovax↗

Connect

LinkedInwww.linkedin.com/company/kovax-ai