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Hostie Review

Hostie AI is a virtual concierge for restaurants, ensuring every guest call, text, or question is answered 24/7.

shipped Jul 15, 2026automatepaid
AutomateOrchestrationAI Receptionists
Hostie — product screenshot

Why it matters

1Hostie announced a $12 million Series A funding round in July 2026, bringing total funding to $16 million.
2The company reported a tenfold increase in revenue over the past year, expanding to hundreds of restaurant partners across the U.S.
3Hostie has handled over 2 million guest conversations and 24 million messages to date.
4The platform has booked more than 400,000 covers and supported over 50,000 private event inquiries.

Specs

API Available

Yes, public API

overview

What is Hostie?

Hostie is a Virtual Concierge tool developed by Hostie that enables independent restaurants and hospitality groups to manage guest communications across multiple channels. It automates phone calls, text messages, and emails, handling reservations, takeout orders, and inquiries 24/7 with multilingual support.

features

Key Features of Hostie

Hostie provides a comprehensive suite of features designed to automate and streamline guest communication for restaurants, enhancing operational efficiency and customer service.

  • Automated Call Answering: Handles unlimited concurrent calls 24/7, providing information on hours, directions, and menus.
  • Reservation Management: Facilitates booking, modification, and cancellation of reservations with integrations to major platforms.
  • Takeout and Order Inquiries: Captures takeout orders via phone or text and responds to related questions, with POS integration.
  • Private Event Inquiry Management: Manages requests for private events and catering, including syncing with platforms like Perfect Venue.
  • Unified Guest Communication Platform: Consolidates calls, texts, emails, Instagram DMs, and Google Maps texting into a single interface.
  • Multilingual Customer Support: Offers communication capabilities in over 20 languages.
  • Real-Time Transparency & Control: Provides call transcripts, live visibility into conversations, and the ability for staff to intervene.
  • Guest Insights & Reporting: Delivers analytics on customer satisfaction, order patterns, peak call times, and conversion rates.

use cases

Who Should Use Hostie?

Hostie is specifically engineered for the hospitality sector, targeting businesses that require robust, automated guest communication solutions to improve service delivery and staff productivity.

  • Independent Restaurants: To manage high call volumes and guest inquiries without increasing staff overhead.
  • Hospitality Groups & Multi-location Restaurants: For consistent communication standards and centralized management across multiple venues.
  • Full-service & Fine Dining Establishments: To maintain a high-touch guest experience while automating routine communication tasks.
  • Restaurants with Significant Private Events or Catering: To efficiently handle complex inquiries and bookings for special events.
  • Businesses Seeking Multilingual Support: To cater to a diverse clientele with automated communication in over 20 languages.

how to use

How to Use Hostie

Hostie is designed for quick setup and seamless integration into existing restaurant operations, allowing businesses to rapidly deploy an AI-powered virtual concierge.

  • 1Initial platform setup and account configuration for the restaurant or hospitality group.
  • 2Integration with existing restaurant systems, including reservation platforms (e.g., OpenTable, Resy) and POS systems (e.g., Square POS).
  • 3Customization of the AI's voice, communication scripts, and restaurant-specific information (e.g., menu, hours, directions).
  • 4Activation of automated call, text, and email handling across designated communication channels.
  • 5Monitoring guest interactions through the unified platform and analyzing performance reports for insights.

pricing

Hostie Pricing & Plans

Hostie operates on a paid subscription model tailored for independent restaurants and hospitality groups. Specific pricing tiers and detailed plan features are not publicly disclosed on their primary website, requiring direct inquiry for a customized quote.

Pros

  • +Ensures 24/7 availability for guest communication, eliminating missed calls and inquiries.
  • +Increases staff productivity by automating routine phone tasks, allowing focus on in-person service.
  • +Provides consistent and accurate messaging to guests, enhancing brand voice and customer experience.
  • +Demonstrated ability to increase revenue through automated reservation bookings and takeout order capture.
  • +Offers comprehensive integrations with major reservation platforms (OpenTable, Resy) and POS systems (Square POS).
  • +Supports multilingual customer interactions in over 20 languages, catering to diverse clientele.

Cons

  • −Some users have reported instances where the AI occasionally provides inaccurate information to guests.
  • −Specific pricing tiers are not publicly available, requiring direct engagement for cost assessment.
  • −May offer a less comprehensive all-in-one platform compared to some competitors that include features like scheduling and menu intelligence.

Policies

Free Tier

Vendor website advertises a free tier.

Pricing Page

View Pricing→

Similar Tools

Hostie vs Competitors

Hostie positions itself as a restaurant-first, comprehensive AI virtual concierge, differentiating from general-purpose AI platforms by offering specialized solutions for the hospitality industry.

1
LOULOU AI↗

LOULOU AI is an AI voice and SMS concierge built by operators for hospitality teams, ensuring every call is answered, bookings are automated, and guest inquiries are responded to 24/7 in any language.

Similar to Hostie, LOULOU AI provides comprehensive AI-powered communication for hospitality, focusing on voice and SMS to reduce missed calls and automate bookings. It emphasizes a 'Forbes-Level Service' approach, suggesting a premium offering for hotels, spas, and private clubs in addition to restaurants.

2
Slang AIOn StorkCompare

Slang AI is a purpose-built AI phone answering service for restaurants that natively integrates with major reservation platforms like OpenTable and SevenRooms to directly book tables.

Slang AI is highly specialized in restaurant phone communication and direct reservation integration, a core function also offered by Hostie. It is noted as a premium solution, starting at $399/month per location, which may be higher than some alternatives.

3
Voxtant AI↗

Voxtant AI offers AI voice agents that create a centralized operational layer, connecting POS systems, reservation tools, and communication channels to automate guest interactions for restaurants.

Voxtant AI directly competes with Hostie by providing AI voice automation for restaurant guest calls, reservations, and inquiries, aiming to improve operational efficiency and customer service. Its focus on integrating various restaurant systems for a centralized operational layer is a key aspect.

4
Aedan Rose↗

Aedan Rose delivers AI-driven reservations and a 24/7 AI chatbot as part of a broader, affordable restaurant operations platform that also includes online ordering, team scheduling, and menu intelligence.

Aedan Rose offers an AI chatbot and reservation automation similar to Hostie, but it positions itself as a more comprehensive and affordable all-in-one platform for restaurant operations, including features beyond just communication. It offers a free tier and lower starting prices compared to some competitors.

Visit Hostie↗
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