AI Tool

Helply Review

Helply is a helpdesk solution that integrates AI-powered drafting and autonomous ticket resolution capabilities, providing a full-featured helpdesk with unlimited seats.

shipped Aug 27, 2026automatefreemium

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AutomateCustomer SupportAI Support Agent

Why it matters

1Helply is an AI-native support platform specifically designed for B2B software companies.

2The platform offers a '65% AI resolution rate in 90 days, or you pay nothing' guarantee.

3Helply's AI can perform actions such as processing refunds and changing plans by integrating with systems like Stripe and CRMs.

4Customers like Proposify have reported reducing support costs and dropping ticket volume by 30% in two months.

overview

What is Helply?

Helply is a customer support automation tool developed by Helply that enables B2B software companies to automate Tier 1 support tickets and resolve common inquiries end-to-end. It functions as a comprehensive AI support agent and helpdesk platform, aiming to transform customer support from a cost center into a revenue engine. The platform provides a full-featured helpdesk with unlimited seats and an AI assistant designed to draft replies and resolve tickets independently. Helply's pricing model is based on outcomes, specifically charging for AI-resolved tickets.

features

Key Features of Helply

Helply integrates a suite of features designed to automate and enhance customer support operations for B2B SaaS companies. Its core functionality revolves around an AI agent that handles various aspects of ticket management and customer interaction.

Autonomous Ticket Resolution: AI agent resolves repetitive Tier 1 questions instantly using knowledge bases, macros, and past ticket data.
AI-Powered Drafts: AI drafts replies with full account context for complex tickets requiring human intervention.
Revenue Intelligence: Scans tickets for churn risk, upsell opportunities, competitor mentions, and feature requests, routing signals to relevant teams.
Knowledge Base Management: Identifies knowledge base gaps and automatically generates new articles from resolved ticket patterns.
Multi-channel Support: Integrates with email, chat widgets, in-app messaging, Slack Connect, WhatsApp, and Discord into a single inbox.
Action-Taking Capabilities: AI can perform real actions such as processing refunds, changing plans, provisioning seats, and updating accounts via integrations with Stripe, CRMs, and authentication providers.
Unlimited Seats: The helpdesk platform offers unlimited agent seats.
Outcome-Based Pricing: Charges specifically for AI-resolved tickets.

use cases

Who Should Use Helply?

Helply is primarily designed for B2B software companies, particularly those generating $1M to $50M in Annual Recurring Revenue (ARR) with high ticket volumes. Its capabilities are tailored to specific operational needs within this market segment.

B2B SaaS Companies: Organizations seeking to automate Tier 1 support and reduce operational costs.
Customer Support Automation: Teams aiming to achieve high AI resolution rates for common inquiries and free up human agents.
Support as a Revenue Engine: Companies looking to leverage support interactions to identify churn risks, upsell opportunities, and product feedback.
High-Volume Support Operations: Businesses experiencing a large influx of repetitive tickets across multiple channels.

how to use

How to Use Helply

To utilize Helply, companies integrate their existing support channels and knowledge bases with the platform. The AI agent then learns from historical data and begins automating responses and resolutions.

1Integrate existing support channels (email, chat, Slack, WhatsApp, Discord) with the Helply platform.
2Connect Helply to internal systems such as CRMs (Salesforce, HubSpot), billing (Stripe), and knowledge bases.
3Allow the AI to ingest and learn from historical ticket data, macros, and saved replies.
4Configure AI resolution rules and workflows for common Tier 1 inquiries.
5Monitor AI performance and resolution rates, leveraging the '65% AI resolution rate in 90 days' guarantee.
6Utilize AI-drafted replies for complex tickets and route revenue intelligence signals to relevant teams.

pricing

Helply Pricing & Plans

Helply operates on a freemium model, offering a full-featured helpdesk with unlimited seats. Its AI capabilities are priced based on outcomes, specifically charging for tickets that are autonomously resolved by the AI.

Freemium: Includes a full-featured helpdesk with unlimited seats.
Outcome-Based Pricing: AI-resolved tickets are charged at $0.50 per resolution.

Pros

+Guaranteed 65% AI resolution rate within 90 days, or no payment for AI resolutions.
+Outcome-based pricing model ($0.50 per AI-resolved ticket) reduces costs compared to per-agent models.
+AI can perform real actions (e.g., refunds, plan changes) by integrating with CRMs and billing systems.
+Transforms support into a 'revenue engine' by identifying churn risks and upsell opportunities.
+Offers a full-featured helpdesk with unlimited agent seats.
+AI-native platform built specifically for B2B SaaS, providing deep contextual understanding.

Cons

−Specific independent user reviews on major platforms like G2 and Capterra for 'Helply' are not extensively available.
−The outcome-based pricing model may not be ideal for companies with very low ticket volumes or highly complex, non-standard inquiries.
−Primarily targets B2B SaaS companies, potentially limiting applicability for other business models.
−Requires integration with existing systems (CRMs, billing) for full AI action-taking capabilities, which may involve setup effort.

Policies

Pricing Page

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Helply vs Competitors

Helply positions itself as an AI-native support platform specifically built for B2B software companies, differentiating itself from generalist helpdesks that have integrated AI as an add-on. Its outcome-based pricing model and guaranteed resolution rates are key differentiators.

ChatwootOn Stork

An open-source, self-hostable omnichannel customer support platform with an integrated AI agent, 'Captain', for automating responses and handling common queries.

Unlike Helply's AI-native, outcome-based pricing, Chatwoot offers a free, open-source helpdesk where the AI agent is an integrated feature, requiring self-hosting or paying for cloud hosting.

Freshdesk (with Freddy AI)On Stork

A comprehensive cloud-based helpdesk with a free tier for basic ticketing and AI add-ons (Freddy AI) for agent assistance, drafting, and automation.

Freshdesk offers a free helpdesk, but its AI capabilities are paid add-ons on top of per-agent pricing, whereas Helply provides a free helpdesk with AI charged per outcome.

Tidio (with Lyro AI)On Stork

Combines live chat, chatbots, and a helpdesk, with its Lyro AI agent focused on automating website conversations and frequently asked questions.

Tidio's free tier offers limited AI conversations primarily for chat deflection, while Helply provides a full helpdesk with more advanced autonomous ticket resolution and outcome-based pricing.

FeaturebaseOn Stork

A platform designed for product-led SaaS, combining support, help center, and feedback tools with an AI agent (Fibi) for automated resolution.

Featurebase offers a free helpdesk and AI agent, but its AI pricing is per seat plus per resolution, which differs from Helply's free helpdesk and outcome-based AI pricing.

Enjo AI↗

Offers a free helpdesk with unlimited agent seats and a free AI agent, focusing on scaling support without per-headcount costs.

Enjo AI provides a free helpdesk with a free AI agent, directly competing with Helply's free helpdesk, but the specifics of its autonomous resolution and outcome-based pricing model for advanced AI features would need further investigation to compare directly with Helply's outcome-based model.

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