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Hello Patient Review

Hello Patient is a conversational AI platform for healthcare patient communications, automating voice, text, and chat for providers.

shipped Jul 15, 2026automatepaid
AutomateOrchestrationAI Receptionists
Hello Patient — product screenshot

Why it matters

1Hello Patient secured $22.5 million in Series A funding in September 2025, valuing the company at $100 million.
2The platform powered over 100,000 phone calls and 300,000 patient conversations within its first year of operation.
3As of June 2026, Hello Patient had handled over 2.2 million conversations, including more than 504,000 calls and 1.8 million messages.
4The system achieves a 100% call answer rate for practices and has been shown to increase booked appointments by 18%.

overview

What is Hello Patient?

Hello Patient is a Generative-AI phone/SMS/chat agents tool developed by Hello Patient that enables healthcare providers and medical groups to automate patient communications across voice, text, and chat. The platform utilizes an AI assistant named Mia to handle end-to-end patient conversations, aiming to reduce administrative burdens and improve patient access. Launched to address the high volume of administrative tasks in healthcare, Hello Patient's AI agents manage inbound and outbound patient interactions 24/7, including scheduling, intake, and follow-ups. The company raised $22.5 million in Series A funding in September 2025, led by Scale Venture Partners, to expand its product capabilities and market reach.

features

Key Features of Hello Patient

Hello Patient's platform incorporates several features designed to automate and optimize patient engagement workflows for healthcare practices.

  • Generative-AI phone, SMS, and chat agents (Mia) for patient communication.
  • 24/7 automated appointment scheduling and reminders, leading to an 18% increase in booked appointments.
  • Automated insurance verification and patient information collection for new patient intake.
  • Management of billing inquiries and patient follow-up, including reconnecting with no-shows.
  • Achieves 100% answer rates across all communication channels (calls, texts, chat).
  • Seamless integration capabilities with existing Electronic Health Record (EHR) and Customer Relationship Management (CRM) systems.
  • Instant response to patient inquiries, reducing wait times by 95%.
  • Conversion of warm leads into scheduled visits through proactive engagement.
  • Conducts targeted recall campaigns for lapsed patients to improve retention.
  • HIPAA-compliant and SOC 2 Type 2 certified for data privacy and security.

use cases

Who Should Use Hello Patient?

Hello Patient is designed for medium to large medical groups and healthcare providers seeking to automate patient communication and streamline administrative tasks.

  • Healthcare Providers & Medical Practices: Automating patient communication across voice, text, and chat to improve operational efficiency.
  • Urgent Care Clinics: Streamlining appointment scheduling and reminders 24/7, and managing high volumes of inbound calls.
  • Outpatient Healthcare Providers: Freeing up front office staff from administrative tasks and phone calls to focus on direct patient care.
  • Veterinary Practices: Automating patient information collection, insurance verification, and post-visit follow-ups.
  • Front Office Teams: Reducing administrative burden by automating repetitive tasks like Rx refill requests and billing inquiries.

how to use

How to Use Hello Patient

Hello Patient is deployed as a cloud-based solution requiring no dedicated IT team for implementation. The platform integrates with existing healthcare systems to automate patient interactions.

  • 1Contact Hello Patient for an initial consultation and platform demonstration.
  • 2Facilitate integration with existing Electronic Health Record (EHR) and Customer Relationship Management (CRM) systems.
  • 3Configure the Mia AI agent to handle specific voice, text, and chat workflows based on practice needs.
  • 4Deploy the AI agents to manage patient communications, including scheduling, intake, and billing inquiries.
  • 5Monitor performance metrics and patient engagement data through the Hello Patient dashboard for continuous optimization.

pricing

Hello Patient Pricing & Plans

Hello Patient operates on a paid subscription model. Specific pricing tiers, monthly rates, or usage-based costs are not publicly disclosed by the company. Interested healthcare organizations are required to contact Hello Patient directly for a customized quote based on their specific needs and scale of operations.

Pros

  • +Achieves a 100% call answer rate, eliminating missed calls and voicemails for practices.
  • +Reduces patient wait times by 95%, improving overall patient experience and access.
  • +Increases booked appointments by an average of 18%, generating more revenue for practices.
  • +Frees up front desk staff from administrative tasks, allowing them to focus on direct patient care.
  • +Provides automated billing and collections assistance, such as the AI billing agent deployed at Piedmont Urgent Care handling over 20,000 calls monthly.
  • +Maintains high security and privacy standards, being HIPAA-compliant and SOC 2 Type 2 certified.

Cons

  • −Specific pricing information is not publicly disclosed, requiring direct contact for quotes.
  • −The platform does not offer a public API for custom integrations or extended functionality.
  • −Reported 80 incidents within a 90-day period, indicating potential reliability concerns.
  • −Lacks deep integration with major enterprise EHR systems like Epic, unlike some competitors.
  • −Primarily targets medium to large medical groups, potentially less suitable or transparent for smaller practices.

Similar Tools

Hello Patient vs Competitors

Hello Patient competes with several other AI-powered patient engagement platforms, each with distinct differentiators in target market, integration capabilities, and pricing models.

1
HyroOn StorkCompare

Hyro's AI agents are specifically designed for enterprise health systems, offering deep integration with major Electronic Health Record (EHR) systems like Epic and Cerner.

Similar to Hello Patient in providing AI phone, SMS, and chat agents for patient communication, Hyro targets larger health systems and emphasizes its enterprise-grade EHR integration, a feature Hello Patient reportedly lacks for Epic.

2
Assort HealthOn StorkCompare

Assort Health specializes in specialty-trained voice AI, offering deep integration with EHRs including Epic and Cerner, and supporting over 20 specialty-specific workflows.

Assort Health is a direct competitor focusing on patient communication like Hello Patient, but it differentiates with more in-depth, specialty-specific AI training and broader EHR integration, including Epic, which Hello Patient does not offer.

3
EmitrrOn StorkCompare

Emitrr offers an all-in-one HIPAA-compliant AI voice agent, SMS messaging, and VoIP phone systems, with transparent pricing starting at $99 per month.

Emitrr provides similar AI phone and SMS agents for patient communication but stands out with its transparent, budget-conscious pricing model, making it potentially more accessible for smaller practices compared to Hello Patient's undisclosed pricing.

4
EliseAIOn StorkCompare

EliseAI operates as a broader platform handling both healthcare and housing automation, offering conversational voice AI with specialty-specific workflows and integrations with major EHR/practice management systems.

EliseAI offers similar conversational AI for patient communication and scheduling, but it serves a broader market beyond just healthcare and integrates with major EHRs like Athenahealth and ModMed, though it does not integrate with Epic.

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