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Grasshopper Review

Grasshopper provides a 24/7 AI virtual receptionist service that manages calls, qualifies leads, schedules appointments, accepts payments, and filters spam for businesses.

shipped Jul 15, 2026automatepaid
AutomateOrchestrationAI Receptionists
Grasshopper — product screenshot

Why it matters

1Offers a 24/7 AI virtual receptionist service priced at $95/month.
2Supports over 5,000 business clients and has handled more than 20 million calls.
3Implemented a significant mobile-first update in October 2025, introducing AI call transcription and unified conversation view.
4Designed as a Voice over Internet Protocol (VoIP) business phone system for small businesses and solopreneurs.

overview

What is Grasshopper?

Grasshopper is a Virtual Receptionist Services tool developed by Grasshopper (company) that enables small businesses, solopreneurs, and startups to automate call answering, route callers, qualify leads, and book appointments using AI. It functions as a Voice over Internet Protocol (VoIP) business phone system, providing virtual phone numbers and call management features to establish a professional business presence.

features

Key Features of Grasshopper

Grasshopper offers a suite of features designed to manage business communications efficiently, primarily through its virtual receptionist capabilities and VoIP system.

  • 24/7 Call Handling: Automated answering service available around the clock.
  • Lead Qualification & Intake: AI-driven processes to qualify potential customers and gather necessary information.
  • Appointment Scheduling: Integration for booking appointments directly through the virtual receptionist.
  • Payment Acceptance: Capability to process payments during calls.
  • Spam Filtering: Automatic identification and filtering of unwanted calls.
  • Custom Call Playbooks/Instructions: Configurable scripts and routing logic for various call scenarios.
  • AI, Human, or Hybrid Receptionist Options: Flexibility in how calls are handled.
  • Real-Time Dashboard: Overview of call activity and performance metrics.
  • Call Recordings & Transcripts: Storage and text conversion of all incoming calls.
  • Outbound Calls: Ability to make calls using the virtual business number.

use cases

Who Should Use Grasshopper?

Grasshopper is primarily designed for individuals and small entities seeking to professionalize their communication infrastructure without the overhead of traditional reception staff or complex hardware.

  • Small businesses needing professional call answering and a dedicated business number.
  • Solopreneurs requiring automated lead qualification and appointment booking to manage client interactions.
  • Startups looking for a low-cost alternative to an in-house receptionist to project a larger, more established image.
  • Entrepreneurs needing 24/7 call handling and spam filtering to ensure no opportunities are missed.
  • Businesses needing to route calls to specific departments or voicemails efficiently across remote or mobile teams.

how to use

How to Use Grasshopper

Utilizing Grasshopper involves setting up a virtual phone system and configuring its AI receptionist features to manage incoming communications. The service operates through desktop and mobile applications.

  • 1Select a virtual phone number (local, toll-free, or vanity) and sign up for a Grasshopper plan.
  • 2Download and install the Grasshopper mobile or desktop application on your devices.
  • 3Configure custom greetings, extensions, and call forwarding rules to direct calls appropriately.
  • 4Set up the AI receptionist with custom call playbooks for lead qualification, appointment scheduling, and spam filtering.
  • 5Manage calls, voicemails, and faxes through the unified conversation view within the application.

pricing

Grasshopper Pricing & Plans

Grasshopper offers a straightforward pricing model primarily focused on its AI receptionist service, positioned as a cost-effective alternative to traditional staffing. The core offering is a flat-rate monthly subscription.

  • AI receptionist: $95/month (Includes 24/7 AI Receptionist service with continuous improvement, unlimited call capacity, and zero turnover risk.)

Pros

  • +Provides a professional business image with virtual numbers and custom greetings without traditional hardware.
  • +Offers 24/7 AI call handling, ensuring no calls are missed and providing continuous service.
  • +Cost-effective alternative to hiring an in-house receptionist, potentially saving up to $46,860 annually.
  • +Easy setup and intuitive interface, particularly beneficial for solopreneurs and very small teams.
  • +Includes essential features like call forwarding, voicemail transcription, and virtual faxing.
  • +Supports remote and mobile teams with desktop and mobile applications for communication from anywhere.

Cons

  • −User interface is considered outdated compared to newer communication solutions.
  • −Reported issues with unreliable call notifications and difficulties with contact management.
  • −Lacks advanced features such as video conferencing, team chat, and deep CRM integrations found in UCaaS platforms.
  • −Customer service has received mixed reviews, with some users reporting difficult cancellation processes and long hold times.
  • −Limited scalability and feature depth for growing teams beyond very small operations.
  • −Trustpilot reviews indicate a lower average score (2.8/5) with complaints about billing disputes.

Policies

Free Tier

Vendor website advertises a free tier.

Pricing Page

View Pricing→

Similar Tools

Grasshopper vs Competitors

Grasshopper is positioned as an accessible and affordable virtual phone system for small businesses, emphasizing simplicity and core call management features. Its competitive landscape includes both dedicated AI receptionists and broader UCaaS platforms.

1
Rosie AI↗

Rosie AI offers a genuinely human-sounding AI voice and focuses exclusively on AI-based answering for small businesses, including appointment booking and lead capture.

Similar to Grasshopper in providing 24/7 AI call handling and lead qualification, Rosie AI emphasizes its natural-sounding voice and quick setup, and offers flat-rate pricing for various minute bundles.

2
Dial My CallsOn StorkCompare

Dial My Calls is primarily a mass notification system that also offers an AI receptionist for immediate 24/7 call answering and lead capture, trainable on custom FAQs.

While Grasshopper focuses solely on virtual receptionist services, Dial My Calls offers broader mass communication capabilities (SMS, voice, email broadcasts) in addition to its AI receptionist, with a focus on rapid response times.

3
Smith.aiOn StorkCompare

Smith.ai provides a hybrid solution combining AI with live North American human receptionists, allowing for seamless escalation of complex calls.

Unlike Grasshopper's pure AI approach, Smith.ai offers a human safety net for more nuanced interactions, and its pricing can be per-call for AI services or per-minute for human services.

4
AutocallsOn StorkCompare

Autocalls offers autonomous AI agents that handle entire conversations, including booking appointments, qualifying leads, and processing orders, with omnichannel support across voice, WhatsApp, and web chat.

Autocalls directly positions itself as a more advanced AI alternative to Grasshopper, providing full conversation handling and broader channel support beyond just phone calls, with an all-inclusive pricing model.

Visit Grasshopper↗

AI Reputation Report

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