GoTo Connect AI is an artificial intelligence solution integrated within the GoTo Connect platform, designed to enhance business communication and collaboration.
Why it matters
API Docs
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overview
GoTo Connect is an AI-powered unified communications and contact center platform developed by GoTo that enables businesses of all sizes, customer service teams, sales teams, IT teams, and employees to enhance business communication and collaboration by automating tasks, improving customer interactions, and providing insights. It integrates AI tools like an AI Receptionist and AI Call Summaries to streamline operations and personalize customer experiences.
features
GoTo Connect integrates a suite of artificial intelligence features designed to automate communication tasks, provide analytical insights, and improve customer service efficiency within its unified communications and contact center platform.
use cases
GoTo Connect AI is primarily utilized by organizations seeking to optimize their communication infrastructure, enhance customer engagement, and boost operational productivity across various departments.
how to use
Utilizing GoTo Connect AI involves integrating its features within the existing GoTo Connect unified communications and contact center platform. Configuration typically occurs through the administrative interface to activate and customize AI functionalities.
pricing
GoTo Connect AI features are offered as paid add-ons or integrated components within GoTo Connect's subscription plans. While GoTo Connect itself operates on a subscription SaaS model, specific pricing for individual AI features, such as the AI Receptionist and AI Quality Management, is not publicly disclosed and typically requires direct consultation with GoTo sales representatives. The platform aims to provide value through enhanced productivity and customer interaction experiences.
Similar Tools
GoTo Connect positions itself as a comprehensive UCaaS and CCaaS platform, differentiating through its unified approach and guaranteed uptime. Its AI capabilities compete with specialized AI communication tools and other unified platforms.
It integrates with any existing phone system, allowing businesses to layer AI automation without changing their current provider.
Similar to GoTo Connect's AI receptionist, it automates call handling, routing, and follow-ups, but its ability to work with *any* existing phone system offers greater flexibility for businesses not wanting to switch their primary VoIP provider.
Offers a comprehensive AI receptionist add-on (XBert) that handles calls, texts, and chats from a single platform, along with broader UCaaS features.
Nextiva's XBert AI Receptionist directly competes by offering automated call answering, routing, booking, and lead capture, similar to GoTo Connect, but also extends to SMS and web chat management within its unified communications platform.
Provides a hybrid AI and human receptionist service, offering human backup for complex or sensitive conversations.
While GoTo Connect focuses on a pure AI receptionist, Smith.ai offers the flexibility of AI handling routine tasks with the option for seamless human agent escalation, which can be crucial for industries requiring a personal touch or handling sensitive information.
Offers an API-first platform for developers to build highly customizable, human-like AI voice agents with real-time speech capabilities.
Retell AI is more geared towards technical teams and developers who want to build and integrate custom AI voice agents, offering more granular control and customization than GoTo Connect's out-of-the-box AI receptionist add-on.
A no-code AI automation platform that allows users to create custom AI voice agents for both inbound and outbound calls, and automate post-calling workflows.
Lindy provides a broader AI automation platform beyond just inbound reception, enabling users to automate entire workflows including outbound calls, emails, and CRM entries, which is more extensive than GoTo Connect's AI receptionist add-on.
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