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ePBX.bd Review

ePBX.bd is Bangladesh’s first AI-Powered Cloud PBX and Omnichannel Communication SaaS, designed to automate customer calls and manage IP telephony for businesses.

shipped Sep 10, 2026voicefreemium

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Why it matters

1Offers a freemium pricing model with a Basic Plan available upon contact.

2Integrates with Google Cloud, Microsoft Azure Neural, and ElevenLabs for AI voice capabilities.

3Provides an API with a rate limit of 60 requests per minute per tenant.

4Supports multimodality including text and audio for communication.

About ePBX.bd

Business Model

Subscription SaaS

Usage Pricing

$0.01/100 characters per character

Headquarters

Dhaka, Bangladesh

Funding

Bootstrapped

Platforms

Web, Desktop, Mobile

Target Audience

Businesses looking for scalable telephony solutions.

Pricing Plans

Basic Plan

• Inbound Services
• Outbound Campaigns
• Web Dialer
• eTalk Omnichannel Hub

Cost Examples

• Send 1,000 characters: ~$0.10

Leadership

Shamim IqbalCEOLinkedIn

Rachel SmithCTO

API Docs

Specs

API Docs

View Documentation →

API Available

Yes, public API

Screenshots

overview

What is ePBX.bd?

ePBX.bd is an AI-powered cloud PBX and omnichannel communication tool developed by Shamim Iqbal (CEO) and Rachel Smith (CTO) that enables businesses in Bangladesh to automate customer calls, manage IP telephony, and scale their communication without hardware limits. It functions as a Software-as-a-Service (SaaS) solution, eliminating the need for physical PBX hardware and maintenance.

features

Key Features of ePBX.bd

ePBX.bd provides a comprehensive suite of features for business communication and automation, leveraging AI and cloud infrastructure.

AI Text-to-Speech (TTS) IVR: Utilizes Google Cloud, Microsoft Azure Neural, and ElevenLabs for automated interactive voice response systems, including native Bengali voices.
WebRTC Click-to-Call: Enables free browser-to-PBX calling directly from websites, functioning as a Progressive Web Application (PWA).
Zero-Touch Provisioning: Allows instant activation of Cloud trunks and DID numbers, typically within 120 seconds after verification.
Custom Subdomains: Offers branding flexibility for white-label resellers.
Multi-tier Billing & Invoicing: Supports complex billing structures for reseller programs.
Automated Customer Calls: Facilitates order verification, delivery notifications, and appointment reminders using AI voice.
Smart IVR and Inbound/Outbound Call Center Management: Includes features like call queues, ring groups, and unlimited call recording.
Seamless API Integration: Connects with ERPs, CRMs, and e-commerce platforms (e.g., WooCommerce) for voice automation.

use cases

Who Should Use ePBX.bd?

ePBX.bd is designed for a diverse range of businesses and entrepreneurs seeking to modernize and automate their communication infrastructure, particularly within the Bangladeshi market.

E-commerce Businesses: For automated AI order verification, reducing Return-to-Origin (RTO) and fake Cash-on-Delivery (COD) orders.
Small to Enterprise Businesses: To manage IP telephony, scale communication without hardware limits, and automate customer interactions.
Entrepreneurs and IT Agencies: Interested in the White-Label Reseller Program to launch custom-branded PBX SaaS businesses.
Corporate Call Centers and Banks: For smart IVR, inbound/outbound call center management with AI voices, and robust call handling.
Local Telecom Providers and IP/IPTSP Providers: To offer advanced cloud communication services to their clientele.

how to use

How to Use ePBX.bd

To begin using ePBX.bd, businesses typically register for an account, configure their communication settings, and integrate with existing systems. The platform is accessible via web, desktop, and mobile applications.

1Visit the ePBX.bd website and select a suitable plan, contacting sales for the Basic Plan.
2Complete the registration process, including NID and Trade License verification.
3Utilize zero-touch provisioning for instant activation of Cloud trunks and DID numbers.
4Configure AI Text-to-Speech IVR flows using the Visual IVR Builder for automated call handling.
5Integrate with existing ERPs, CRMs, or e-commerce platforms like WooCommerce via the provided API.
6Deploy the official Android app for mobile call management with FCM/GCM Push Notifications.

pricing

ePBX.bd Pricing & Plans

ePBX.bd operates on a freemium model, offering a free tier alongside paid plans. Specific pricing for the Basic Plan requires direct contact with their sales department. Usage-based pricing for AI Text-to-Speech is set at $0.01 per 100 characters.

Basic Plan: Contact sales for details.
Usage Pricing: $0.01 per 100 characters for AI Text-to-Speech (e.g., sending 1,000 characters costs approximately $0.10).

Pros

+First AI-Powered Cloud PBX and Omnichannel Communication SaaS in Bangladesh.
+Eliminates hardware and maintenance costs associated with traditional PBX systems.
+Integrates advanced AI Text-to-Speech (TTS) using Google Cloud, Microsoft Azure Neural, and ElevenLabs, including native Bengali voices.
+Offers Zero-Touch Provisioning for rapid activation of Cloud trunks and DID numbers (under 120 seconds).
+Provides a White-Label Reseller Program for businesses to launch their own branded PBX services.
+Strong focus on e-commerce automation, specifically reducing RTO and fake COD orders.

Cons

−Specific pricing for the 'Basic Plan' is not publicly listed, requiring direct contact with sales.
−Public user reviews and detailed testimonials are not widely available on their platform.
−While API is available, rate limits are set at 60 requests per minute per tenant, which may require careful management for high-volume users.
−Primarily focused on the Bangladeshi market, which might limit its appeal or feature set for international businesses.

Policies

Pricing Page

View Pricing→

Similar Tools

ePBX.bd vs Competitors

ePBX.bd positions itself as Bangladesh's first AI-powered Cloud PBX, emphasizing its localized AI capabilities and SaaS delivery model against both global and open-source alternatives.

FreePBX↗

Provides a web-based graphical interface to manage Asterisk, a powerful open-source communication server, making it more accessible for building custom PBX solutions.

Unlike ePBX.bd's fully managed, AI-powered SaaS, FreePBX requires self-hosting and technical expertise for setup and maintenance. It offers robust call automation via IVR and queues but lacks the explicit 'AI-Powered' features and out-of-the-box omnichannel integration of ePBX.bd.

3CXOn Stork

Offers a comprehensive software-based unified communications solution that includes voice, video conferencing, live chat, and call center features, deployable on-premise or in the cloud.

While 3CX provides extensive unified communication and call automation features, it is a software PBX you manage (even if cloud-hosted), not a fully managed SaaS like ePBX.bd. Its 'AI-Powered' call automation might not be as explicitly featured or as advanced as ePBX.bd's marketing suggests.

OpenPhone↗

Provides modern virtual business phone numbers with advanced call routing, team collaboration features, and integrations, designed for small businesses and startups.

OpenPhone is a SaaS virtual phone system, similar in delivery to ePBX.bd, but it primarily focuses on calls and SMS. It lacks the explicit 'AI-Powered' call automation and the broader omnichannel integration (beyond basic messaging) that ePBX.bd advertises.

FusionPBX↗

A powerful open-source communication platform based on FreeSWITCH, known for its scalability and flexibility, suitable for building custom PBX, voicemail, and conferencing solutions.

Similar to FreePBX, FusionPBX is a self-hosted, open-source solution that requires significant technical skill to deploy and manage, unlike ePBX.bd's managed SaaS. It offers extensive communication capabilities but does not inherently include the 'AI-Powered' features or a pre-built omnichannel interface of ePBX.bd.

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