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Duvi Review

Duvi provides AI-powered voice and chat agents that utilize existing knowledge bases to answer customer questions in real-time.

shipped Sep 18, 2026agentsfreemium
Monthly visits1/mo
agentsvoice
Duvi — product screenshot

Why it matters

1Offers AI-powered voice and chat agents for real-time customer responses.
2Integrates with platforms such as Shopify, Salesforce Commerce Cloud, and Notion.
3Features a freemium pricing model with a free tier available.
4Provides an API for custom integrations, with documentation available at duvi.ai/docs.

About Duvi

Business Model
Subscription SaaS
Target Audience
Enterprises and startups looking for customer support solutions

Pricing Plans

Free Tier
Free
  • • Set up and change agent configurations for free
Paid Plans

Specs

API Available

Yes, public API

overview

What is Duvi?

Duvi is an AI-powered customer support tool that enables enterprises and startups to automate customer interactions. It utilizes existing knowledge bases to power voice and chat agents that answer customer questions in real-time. The platform integrates with various external systems to streamline operational workflows.

features

Key Features of Duvi

Duvi's core functionality revolves around its AI-driven agents and integration capabilities. The platform is designed to provide automated customer support across multiple channels.

  • AI-powered voice and chat agents for automated interactions.
  • Real-time customer response generation.
  • Integration with existing knowledge bases for accurate answers.
  • Support for multiple platforms including e-commerce and CRM systems.
  • Free setup and configuration changes for agents.
  • Proprietary function calling capabilities.
  • API documentation available at https://www.duvi.ai/docs.

use cases

Who Should Use Duvi?

Duvi is designed for organizations seeking to enhance their customer support operations through AI automation. Its capabilities are applicable across various business sizes and industries.

  • Enterprises requiring scalable customer support automation.
  • Startups looking to implement efficient customer assistance.
  • Businesses needing personalized chat experiences for their customers.
  • E-commerce platforms aiming to automate product inquiries and order assistance.

how to use

How to Use Duvi

To begin using Duvi, users typically connect their existing knowledge bases and configure the AI agents. The platform is designed for straightforward setup and integration.

  • 1Access the Duvi platform via its web interface.
  • 2Connect your existing knowledge base (e.g., Notion, Airtable) to Duvi.
  • 3Configure AI-powered voice and chat agents based on your specific requirements.
  • 4Integrate Duvi with relevant platforms such as Shopify or Salesforce Commerce Cloud.
  • 5Deploy agents to handle customer inquiries in real-time.

pricing

Duvi Pricing & Plans

Duvi operates on a freemium business model, offering a free tier for initial use and paid plans for expanded features and scale. Specific pricing for paid plans requires direct contact with Duvi sales.

  • Free Tier: Free, includes basic functionalities.
  • Paid Plans: Contact sales for detailed pricing and enterprise solutions.

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Pros

  • +Provides both AI-powered voice and chat agents.
  • +Integrates with a wide range of existing knowledge bases and platforms.
  • +Offers a freemium pricing model, including a free tier.
  • +Enables real-time customer responses, enhancing support efficiency.
  • +Features an API for custom integrations and extended functionality.

Cons

  • −Specific pricing for paid plans is not publicly listed and requires contacting sales.
  • −The models utilized by the AI agents are not disclosed.
  • −Requires integration with an existing knowledge base for optimal performance.
  • −Function calling capabilities are proprietary, which may limit transparency for some users.

Similar Tools

Duvi vs Competitors

Duvi competes in the AI agent and chatbot market, offering distinct features compared to other platforms. Its focus on real-time voice and chat agents leveraging existing knowledge bases positions it uniquely.

1

Chatbase allows users to create custom AI chatbots by uploading documents or linking to websites, which the bot then uses as its knowledge base to answer questions.

While Chatbase excels at creating chatbots from your content, it primarily focuses on text-based chat and may not offer the same depth of voice agent capabilities as Duvi.

2

CustomGPT specializes in building AI chatbots that provide accurate, hallucination-free answers by strictly referencing your uploaded content and sources.

CustomGPT offers robust knowledge base integration for chatbots, but its pricing starts higher than Duvi's freemium model, and it focuses more on text-based interactions rather than voice agents.

3

Botpress is an open-source platform for building conversational AI, offering extensive customization and integration options for chatbots and virtual assistants.

Botpress provides a highly flexible and open-source solution for building AI agents, offering more control and customization than Duvi, but it requires more technical expertise to set up and maintain.

4
Voiceflow↗

Voiceflow provides a collaborative design and prototyping platform specifically for conversational AI, including voice and chat assistants.

Voiceflow offers a strong visual builder for designing conversational flows for both voice and chat, which can be more intuitive for complex interactions than Duvi, but its direct knowledge base integration for real-time answers might require more manual setup.

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