AI Tool

Convobox Review

Convobox is an AI-powered platform designed to broadcast offers, automate support, and drive sales on WhatsApp for businesses.

shipped Aug 30, 2026chatbotpaid

Domain rating45

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Why it matters

1Convobox is an Official Meta Tech Partner, ensuring alignment with WhatsApp Business API capabilities.

2The platform offers a shared team inbox for up to 3 users in its Basic plan, priced at $49/month.

3It integrates with major e-commerce platforms including Shopify, WooCommerce, and Wix.

4Convobox supports native payments via UPI, Razorpay, or PayU directly within WhatsApp.

About Convobox

Business Model

Subscription SaaS

Pricing Plans

Basic

$49/month

• Limited Templates
• Limited Broadcasts + Scheduling
• Contact Segmentation
• Shared Team Inbox (3 Users)

Starter

$108/month

• Unlimited Templates + Webhook URL
• Unlimited Broadcasts + Scheduling
• Shared Inbox (Agent Analytics)
• Drag & Drop Chatbot Builder

Growth

$172/month

• Everything in Starter +
• Unlimited Agents
• Round Robin Assignment
• Advanced Chatbot Builder

Leadership

Prahath Ruban MuthumanickamFounder & CEO

Specs

API Available

Yes, public API

overview

What is Convobox?

Convobox is a WhatsApp automation tool developed by Convobox (company) that enables e-commerce businesses and Shopify store owners to broadcast offers, automate customer support, and drive sales on WhatsApp. It provides an all-in-one platform for managing communication effectively through features like smart broadcasting, chatbots, and analytics, aiming to maximize revenue and automate customer interactions.

features

Key Features of Convobox

Convobox provides a comprehensive suite of features designed to streamline WhatsApp communication for businesses, focusing on marketing, sales, and customer support automation. These capabilities include tools for mass messaging, interactive chatbot creation, and integrated payment processing.

Smart Broadcasting: Enables sending personalized offers, newsletters, and updates to thousands of customers with real-time tracking of delivery, read receipts, and click-through rates.
Shared Team Inbox: Allows multiple agents to manage customer conversations, assign chats, and add private notes for collaborative customer support.
Visual Chatbot: A no-code drag & drop builder for creating automated flows for lead qualification, FAQs, and instant responses.
Drip Campaigns: Facilitates automated sequences of messages for various marketing and sales objectives.
WhatsApp Store: Allows customers to browse products, add to cart, and make payments directly within WhatsApp.
Native Payments: Supports direct payments via UPI, Razorpay, or PayU within the WhatsApp interface.
Interactive Flows: Captures leads with rich, interactive forms for bookings and feedback directly within WhatsApp.

use cases

Who Should Use Convobox?

Convobox is primarily designed for businesses seeking to leverage WhatsApp for enhanced customer engagement, sales, and support automation. Its features are particularly beneficial for e-commerce operations and businesses with high volumes of customer interactions.

E-commerce businesses: For automating abandoned cart recovery, sending order notifications, and managing WhatsApp marketing campaigns.
Shopify store owners: To integrate WhatsApp directly with their Shopify stores for sales and customer support.
Businesses seeking to automate WhatsApp marketing: For broadcasting offers, newsletters, and updates to a large customer base.
Businesses requiring automated customer support: To implement chatbots for FAQs, lead qualification, and instant responses.
Teams needing shared communication management: For collaborative handling of customer inquiries through a shared WhatsApp inbox.

how to use

How to Use Convobox

To begin using Convobox, businesses typically sign up for a plan, connect their WhatsApp Business API account, and then configure their marketing, sales, and support automation workflows. The platform offers a visual interface for setting up campaigns and chatbots.

1Sign up for a Convobox plan (Basic, Starter, or Growth) via the Convobox website.
2Connect your WhatsApp Business API account to the Convobox platform.
3Utilize the Smart Broadcasting feature to create and schedule marketing campaigns and offers.
4Configure the Visual Chatbot using the drag & drop builder to automate customer support and lead qualification.
5Set up the Shared Team Inbox to enable multiple agents to manage customer conversations collaboratively.
6Integrate with e-commerce platforms like Shopify or WooCommerce to automate order notifications and abandoned cart recovery.

pricing

Convobox Pricing & Plans

Convobox offers three primary subscription tiers, billed monthly or annually, with annual billing providing cost savings. Pricing details are consistent across the Convobox website, though the Shopify App Store lists a starting price of "From $31.99/month" which may reflect specific app store promotions or older plans.

Basic: $49/month ($588 billed annually). Includes limited templates, limited broadcasts + scheduling, contact segmentation, shared team inbox (3 users), basic chatbot builder, and email support.
Starter (Most Popular): $108/month ($1,296 billed annually). Includes unlimited templates + webhook URL, unlimited broadcasts + scheduling, shared inbox (agent analytics), drag & drop chatbot builder, and WhatsApp Flows.
Growth: $172/month ($2,064 billed annually). Includes all features of the Starter plan, plus unlimited agents and round-robin assignment capabilities.

Pros

+Comprehensive all-in-one platform for WhatsApp marketing, sales, and support automation.
+Deep integration with major e-commerce platforms including Shopify, WooCommerce, and Wix.
+Features a no-code Visual Chatbot builder for easy automation of customer interactions.
+Supports native payments (UPI, Razorpay, PayU) directly within WhatsApp for streamlined transactions.
+Offers a Shared Team Inbox for collaborative management of customer conversations by multiple agents.
+Provides Smart Broadcasting with real-time tracking for effective marketing campaigns.

Cons

−Does not offer a free tier, requiring a paid subscription for access to features.
−User reviews on platforms like the Shopify App Store are currently limited (0.0 with 0 Reviews), making independent reception assessment challenging.
−The Basic plan has limitations on templates, broadcasts, and includes only 3 users for the shared team inbox.
−Requires integration with the WhatsApp Business API, which may involve additional setup steps and costs not directly covered by Convobox pricing.
−While offering a robust API, full utilization may require technical expertise for custom integrations beyond standard e-commerce connectors.

Similar Tools

Convobox vs Competitors

Convobox positions itself as an all-in-one platform for WhatsApp marketing, sales, and support, emphasizing deep e-commerce integrations and a user-friendly no-code chatbot builder. It competes with various platforms offering WhatsApp Business API solutions and broader digital marketing services.

WatiOn Stork

Wati focuses on providing easy WhatsApp Business API access, automated replies, broadcasts, and team support tools specifically designed for small and midsize businesses.

Wati offers a very similar set of core features to Convobox, emphasizing ease of use for WhatsApp automation and team inbox management. You might find Convobox has a slightly stronger focus on sales-driving features, while Wati is often highlighted for its straightforward API access.

InteraktOn Stork

Interakt is an India-focused WhatsApp and Instagram automation platform that includes a shared inbox, campaign tools, catalog, payments, chatbot flows, and sales CRM positioning.

Interakt provides an affordable entry point and strong e-commerce integrations, which could be more tailored for businesses focused on online sales than Convobox. However, its automation capabilities might be more basic compared to Convobox's 'smart broadcasting' and advanced chatbot features.

ChatMaximaOn Stork

ChatMaxima offers a WhatsApp CRM with a no-code AI chatbot builder powered by GPT-4o mini, unlimited chatbots, and multi-channel support from a single dashboard.

ChatMaxima provides a competitive starting price with unlimited chatbots and advanced AI, potentially offering more sophisticated AI-driven conversations than Convobox's standard chatbot features. It also emphasizes a native CRM, which might be more integrated than Convobox's analytics.

BotpressOn Stork

Botpress offers a powerful free plan with native GPT integration, allowing the creation of AI-powered chatbots with natural language understanding, ideal for technical users.

Botpress provides a genuinely free tier with advanced AI capabilities for chatbots, a significant advantage over Convobox's paid model. The trade-off is a steeper learning curve and a primary focus on chatbot building rather than an all-in-one marketing and sales platform like Convobox.

Receevi↗

Receevi is an open-source, self-hostable solution that integrates with the WhatsApp Cloud API for bulk messaging and custom bot creation, giving users full data ownership.

As an open-source and self-hosted solution, Receevi offers complete control over your data and infrastructure, eliminating per-message fees that a SaaS like Convobox would charge. However, it requires technical expertise for setup and maintenance, a trade-off for the flexibility and cost savings compared to Convobox's managed platform.

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