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Broadly

Broadly is an AI front desk platform for local service businesses that combines receptionist and appointment-booking capabilities with review management, listings synchronization, and a website builder.

Freemium · Web

Pricing Plans

AI Voice

AI receptionist that answers every call, 24/7.

AI Front Desk

Every call answered, every customer asked for a review, your business info kept accurate.

24/7 AI Workforce

Everything in AI Front Desk, plus the AI Search Specialist and campaigns that bring past customers back.

What is Broadly?

Broadly is an AI front desk tool that enables local service businesses to capture leads, answer customer inquiries, and book appointments. It also supports review requests and replies, listings synchronization, and a free website builder. Broadly is a web-based subscription SaaS product; its listed plan prices are available by contacting the company.

Key Features of Broadly

Broadly combines customer-facing reception and booking functions with review and local listings workflows for service businesses.

  • AI receptionist captures leads and can book appointments automatically.
  • Provides 24/7 customer engagement across multiple channels.
  • Supports appointment scheduling.
  • Automates responses to customer reviews.
  • Sends review requests and supports review replies.
  • Synchronizes business listings.
  • Provides local SEO enhancements.
  • Includes a free website builder.

Who Should Use Broadly?

Broadly is intended for local service businesses seeking to handle customer inquiries, appointments, reviews, and online business information through one platform.

  • Home Services businesses, including HVAC, plumbing, and roofing companies, can use it to capture leads and schedule appointments.
  • Pet Services businesses can use its receptionist, booking, and review workflows.
  • Automotive Services businesses can use it to manage customer engagement and review requests.
  • Legal services can use the platform for customer inquiries and appointment scheduling.
  • Other local service businesses can use its listings synchronization and website builder.

How to Use Broadly

Broadly is available through its web platform. The company lists AI Voice, AI Front Desk, and 24/7 AI Workforce plans, with pricing available by contacting Broadly.

  1. Visit Broadly's website and contact the company about access and plan pricing.
  2. Choose a listed plan: AI Voice, AI Front Desk, or 24/7 AI Workforce.
  3. Configure the receptionist and appointment-booking workflows for the business.
  4. Connect Google Business Profile where applicable and set up listings synchronization.
  5. Set up review requests, review responses, and the website builder as needed.

Broadly Pricing & Plans

Broadly uses a freemium model and indicates that a free tier is available. The supplied pricing information does not give a dollar amount or specify which features are included in the free tier. Prices for the three named plans require contacting Broadly.

  • Free tier: available; price and included features are not specified.
  • AI Voice: contact Broadly for pricing.
  • AI Front Desk: contact Broadly for pricing.
  • 24/7 AI Workforce: contact Broadly for pricing.

Pros

  • Combines AI receptionist and appointment-booking functions with review management and listings synchronization.
  • Includes a free website builder.
  • Supports customer engagement across multiple channels.
  • Names Google Business Profile as an integration.
  • Offers a free tier.

Cons

  • Dollar prices for all named plans are not provided; customers must contact Broadly.
  • The free tier's included features are unspecified.
  • The available specifications do not identify the AI models used.
  • The listed integration information names Google Business Profile only.
  • Broadly states that an API is not available.

Broadly vs Competitors

Broadly combines AI receptionist and appointment-booking functions with review workflows, listings synchronization, and a website builder. The alternatives listed below focus on narrower or different parts of that workflow.

See every Broadly alternative, compared

Broadly

Freemium · Web

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