Best AI Call Center Software (2026): 16 Platforms With AI Voice Agents, Priced

Short answer: for a small or mid-size phone team, Aircall has the clearest AI pricing: seats from $30 a month billed yearly and AI Voice Agents at $0.29 a minute, with 50 minutes free every month. CloudTalk sells AI minutes in bundles ($699 for 2,500) with numbers in 160+ countries, and Quo is the lowest-cost start for a very small team, billing its AI agent per call. Large contact centers choose between Genesys Cloud, NICE CXone, Five9 and Talkdesk, which all publish seat prices but not what their AI agents cost. If you want an AI agent on top of the phone system you already have, look at PolyAI, Parloa or Sierra (quote only), or build one on Retell or Vapi. Updated November 9, 2026.

How we checked: seat prices, AI voice agent rates and AI assist features come from each vendor's own pricing page, product page or blog, read November 9, 2026, in US dollars before tax. Where a vendor does not publish a price we say "quote only" or "not stated". Deflection and resolution figures are the vendors' own published claims, attributed to them. We did not test these products hands-on, so this guide compares price, billing model and published features, not call quality. The cost tables are our arithmetic, with the assumptions under them.

• AI voice agents answer the call themselves. They greet the caller, answer questions from your knowledge base, take actions such as booking or order lookup, and transfer to a person when they cannot help. They are usually billed per minute, per call or per resolved conversation, on top of seats.
• AI agent assist helps the human on the call. Transcripts, summaries, sentiment and call scoring after the call; on higher tiers, real-time prompts and knowledge suggestions during it. This is usually priced per seat, as a plan tier or an add-on.

Most buyers need both, and the two are priced differently. That is why the headline seat price on a pricing page tells you little about the real bill.

These are phone systems first. You buy seats for your human agents and add AI minutes for the calls you want the AI to answer. They suit teams of roughly 3 to 100 agents that want to be live in days, not months.

Aircall

Aircall lists Essentials at $30 a license a month and Professional at $50, both billed yearly with a 3-license minimum; its pricing page says yearly billing saves 25% against monthly. Every plan includes 50 AI Voice Agent minutes a month. After that it is $0.29 a minute pay-as-you-go, or bundles of 1,000 minutes for $250, 3,500 for $805 and 10,000 for $1,900, billed monthly on an annual commitment. Aircall says the per-minute rate includes the LLM, voice infrastructure and telephony, with no token charges and unlimited concurrency. Above 50,000 minutes the plan card says pricing goes as low as $0.12; the FAQ says custom rates for 10,000 or more minutes start from $0.19. AI Voice Agents can also be bought on their own, from a $99 monthly minimum, without Aircall seats.

For the humans, call summaries, sentiment and key topics come with Professional; real-time coaching is AI Assist Pro at $49 a seat. Not for: a team of one or two (3-license minimum) or a team that needs heavy international calling, which is quoted separately. See our Aircall listing.

CloudTalk

CloudTalk prices Starter at $25 a user a month billed yearly ($34 monthly), Essential at $29 ($39) and Expert at $49 ($69, 3-license minimum). Its pricing page shows euros by default; its plain-text version says visitors outside Europe see the same figures in US dollars. US and Canadian customers also pay an 11% "Compliance and Administrative Cost Recovery Fee" on the software subscription.

AI Voice Agents come in two types. The AI Receptionist starts at $99 a month for 200 minutes, then $199 for 500, $299 for 1,000 and $699 for 2,500. The AI Specialist, for longer support and sales calls, is $349 for 1,000 minutes, $749 for 2,500 and $1,249 for 5,000. Above 10,000 minutes CloudTalk quotes custom pricing "as low as" $0.15 a minute. Human-agent AI (summaries, transcripts, sentiment, call scoring) is a $9-per-user add-on. Not for: teams that dislike surprise fees: budget the 11% surcharge if you bill in the US. See our CloudTalk listing.

Dialpad

Dialpad's pricing page lists its contact center at $89 a user a month billed yearly ($109 monthly) for Essentials, $119 ($145) for Advanced with the real-time Live Coach and quality management, and $149 ($179) for Premium with workforce management, which is annual only. Its phone system starts at $15 a user billed yearly ($27 monthly). Transcripts, recaps and sentiment are on every contact-center plan.

Dialpad AI Agents are custom-priced. You buy a pool of AI Agent Credits, and Dialpad says a conversation is billable only when the AI retrieves information or completes an action such as scheduling, routing or an order lookup. On November 4, 2026 Dialpad announced a combination with Ada, the AI customer-service company, so expect the AI agent product to change. Not for: a buyer who needs an AI agent price before a sales call. See our Dialpad listing.

JustCall

JustCall's pricing page lists Team at $29 a user a month, Pro at $49 and Pro Plus at $89, all billed yearly with a 2-license minimum. Real-time agent assist, AI call scoring and sentiment are on Pro Plus. Its AI Voice Agent page prices the agent at $0.99 a minute pay-as-you-go, or 100 minutes for $99 and 300 for $249 a month; the pricing page adds that volume discounts go down to $0.15 a minute and the first 100 minutes are free.

Not for: a team that will run thousands of AI minutes without negotiating. At the published pay-as-you-go rate JustCall is the most expensive per AI minute in this group; the low rates are sales-quoted. See our JustCall listing.

Nextiva

Nextiva's pricing page lists NEXT Core at $15 a user a month billed yearly ($23 monthly), NEXT Engage at $25 ($50) and NEXT Scale at $75. AI Answer Assist for human agents is metered: 50 conversations a month on Core, 200 on Engage, unlimited on Scale. Its XBert AI agent, which answers phone, chat and text, is $1.50 per conversation, and XBert packages start at $99 a month for 100 conversations. A separate contact center starts at $75 an agent. Not for: a line with many short calls. Every conversation costs $1.50, so a 1-minute call costs far more than on a per-minute plan. See our Nextiva listing.

RingCentral

RingCentral's RingEX phone plans are $20, $25 and $35 a user a month billed yearly ($30, $35 and $45 monthly), the same for 1 to 100 users, per its pricing page. The AI Virtual Assistant for human users is included. Its AI Receptionist (AIR) has its own pricing page: $49 a month standalone or from $39 alongside RingEX, each with 100 minutes, then $0.50 a minute, with call time rounded up to 30-second increments. The RingCX contact center starts at $65 a user.

Not for: high AI volume. At $0.50 a minute after the first 100, AIR is built for front-desk and overflow calls rather than a large support queue.

Quo (formerly OpenPhone)

Quo is the small-team option: Starter is $15 a user a month billed yearly ($19 monthly), Business $23 ($33) and Scale $35 ($47), per its pricing page. Its AI agent, Sona, is billed per call: every plan includes 10 calls a month, and credit tiers run $25 for 40 calls, $49 for 100, $99 for 250 and $199 for 600, with overage from $1.00 down to $0.45 a call. Call summaries and transcripts start on Business.

Not for: multilingual or international lines. Quo's Sona page says Sona speaks English, Spanish and French and cannot switch languages mid-call, and calling and texting outside the US and Canada is a paid add-on. See our Quo listing.

These platforms run large queues with workforce management, quality management and omnichannel routing. All four publish seat prices; none publishes a self-serve AI voice agent rate. Expect an annual contract, a quote for AI automation, and usage charges on top.

• Genesys Cloud: CX 1 is $75 a user a month, CX 2 $115, CX 3 $155 and CX 4 $240, all on annual commitment, per its pricing page. Virtual agents, AI Studio and most AI features consume "Genesys Cloud Experience Units"; each org gets 250 named or 350 concurrent units a month, CX 4 adds 30 per named agent and includes Agent Copilot, but the page does not state what an extra unit costs.
• NICE CXone: suites run from $110 an agent a month (Omnichannel) to $249 (Ultimate), per its pricing page, which lists the Ultimate Suite at "$249 / $0.25" per agent per month and per session. NICE says it bills monthly in arrears with no prepay. AI agents for self-service and Copilot for Agents are listed, but which suite includes them is not clear from the page text.
• Five9: Digital is $119 and Core $159 a month per concurrent seat; Plus, Pro and Enterprise are quote only, per its pricing page. There is a 50-seat minimum. AI bundles include 3,000 AI minutes per bundled seat plus usage, and intelligent virtual agents (IVA) are quoted.
• Talkdesk: Digital Essentials is $85 a user a month, Voice Essentials $105, Elite $165 and industry clouds $225, per its pricing page. Copilot (agent assist) and Autopilot (the AI agent) are listed without prices. For US and Canadian businesses under 50 employees there is Talkdesk Express, with no contract. See our Talkdesk listing.

Who should not buy these: a team under about 50 agents that has no one to run the platform. Five9's minimum alone is 50 concurrent seats, $7,950 a month on Core before usage.

These sell no seats. They answer the calls and hand the rest to your existing contact center, usually over SIP or a transfer. They make sense when your phone system is fine but its AI agent is weak or unpriced.

• PolyAI: enterprise voice agents for banking, hotels, utilities and retail. Its pricing page says ongoing use is priced per minute, with per-second billing on connected time and no minimums, but the platform rate is by quote. A model-only API (Dialog-RSN-1) is 2 cents a connected minute plus text tokens, without telephony or orchestration. You can bring your own carrier over SIP at no charge.
• Parloa: enterprise voice-first agents. Its pricing page says it charges per minute for voice and per interaction for chat, at rates that depend on use-case complexity, against a volume commitment; outcome-based pricing is possible. No rates are published.
• Sierra: enterprise AI agents across chat and voice, sold on outcome-based pricing, meaning you pay for an agreed outcome such as a resolved conversation, a saved membership or a purchase. No public rate card.
• Build it yourself on Retell AI or Vapi: Retell lists $0.07 to $0.31 a minute depending on model and voice, with 20 concurrent calls included; Vapi charges $0.05 a minute for hosting plus model and phone costs at cost. You need a developer, and you connect the agent to your contact center yourself. Our AI voice agent platforms comparison prices these per minute, and Vapi alternatives covers the rest of that market.

One that changed this year: Synthflow is now sold only as an annual enterprise contract, with no free plan, no trial and no per-minute rate, per its pricing page.

Every vendor publishes success numbers. Read them for what they measure: most are one customer, one use case, and often after-hours or overflow calls only.

What the vendors' own pages say the AI is good at is consistent: answering FAQs from your website and documents, business hours, booking and rescheduling, order status, simple account lookups, lead qualification, and routing a caller to the right person with a summary attached. Aircall's page states the limit plainly: the more systems you connect (store, payments, calendar, CRM), the more calls the agent can finish without a handoff. Dialpad charges only when the AI retrieves information or completes an action, which tells you where the value is.

Where humans are still needed, again in the vendors' own words. JustCall's AI voice agent guide says "complex and emotional cases still go to humans", and gives a frustrated caller asking for someone who understands them as its example of a call the AI cannot resolve. Sierra's voice page promises to "escalate seamlessly" to people when a human touch is required. Parloa argues its billing should not push the agent to protect a containment metric "when a person should take over". Add the practical limits: Quo's agent cannot switch languages mid-call, and an AI agent cannot do anything your systems do not let it do, such as issuing a refund without an integration.

The bill has two parts: a fixed amount per human seat, and a variable amount for each minute, call or conversation the AI handles. Here is the same team priced at published rates: 10 human agents and 2,500 AI voice-agent minutes a month. Vendors that bill per call or per conversation are converted at an assumed 3-minute average call, about 833 calls.

• Billing period matters. All seat prices above are yearly billing. Month-to-month costs more: CloudTalk Essential $39 instead of $29, Quo Business $33 instead of $23, Nextiva Engage $50 instead of $25; Aircall says yearly billing saves 25%.
• Rounding matters. RingCentral rounds AI call time up to 30-second increments; PolyAI bills per second. Short calls cost more under rounding.
• Per-call vs per-minute. If your calls average 1 to 2 minutes, per-call pricing (Quo, Nextiva) costs more per minute than shown; if they average 5 minutes or more, it costs less.
• CloudTalk's 11% fee is applied here to seats only; the page says it applies to the software subscription and does not say whether that includes AI minutes.
• Dialpad, Talkdesk, Five9, Genesys and NICE are not in the table because their AI agent prices are quoted or metered in units with no published price.
• Agent assist is extra on some plans: add $490 a month for Aircall AI Assist Pro on 10 seats, or $90 for CloudTalk Conversation Intelligence.

A quick rule from the table: at 2,500 AI minutes, the AI part of the bill is larger than the seats on every platform in it. Negotiate the AI rate, not the seat price. Aircall, CloudTalk and JustCall all advertise high-volume rates of $0.12 to $0.19 a minute, against $0.29 to $0.99 at list.

• Team of 1 to 5, mostly US and Canada: Quo for the lowest total, or CloudTalk Starter if you need numbers abroad.
• Support or sales team of 5 to 100 wanting published AI prices: Aircall or CloudTalk. Aircall's bundles are slightly cheaper per AI minute and its rate includes LLM and telephony; CloudTalk has no seat minimum on Starter and Essential and numbers in 160+ countries.
• Need a full contact center but not an enterprise contract: RingCX (from $65 an agent), Nextiva's contact center (from $75) or Dialpad (from $89, with workforce management on Premium). Above about 50 agents, get quotes from Genesys, NICE, Five9 and Talkdesk, and ask each for the AI agent rate in writing.
• Front-desk and after-hours calls on an existing phone system: RingCentral's AI Receptionist works with other phone systems; see also our AI receptionist comparison.
• Large volume, phone system staying put: an AI layer such as PolyAI, Parloa or Sierra, or your own agent on Retell AI or Vapi if you have developers.

• Best AI voice agent platforms (2026), priced per minute
• Vapi alternatives (2026)
• Best AI receptionist software (2026)
• AI receptionist pricing (2026)
• Best virtual business phone systems (2026)

What is AI call center software?

It is contact-center or business phone software that adds two kinds of AI: voice agents that answer calls on their own, and agent assist that transcribes, summarizes and coaches the humans on calls. Aircall, CloudTalk, Dialpad, JustCall, Nextiva, RingCentral and Quo now include an AI voice agent, as do the enterprise platforms Genesys, NICE, Five9 and Talkdesk.

How much does AI call center software cost?

Seats start at $15 to $30 a user a month billed yearly for small-team phone systems and $75 to $249 for enterprise contact centers. AI voice agents are billed on top: $0.29 a minute on Aircall pay-as-you-go, about $0.28 a minute in CloudTalk's 2,500-minute bundle, $0.50 on RingCentral after included minutes, or $0.45 to $1.00 a call on Quo. Enterprise vendors quote their AI agent prices.

Can an AI agent replace call center agents?

Not entirely. Vendors publish results such as 60% of member calls resolved at one RingCentral customer and 90% of after-hours calls at one Aircall customer, but these are single deployments. JustCall's own savings calculator assumes the AI handles 30% of calls, and vendors including JustCall, Sierra and Parloa say complex or emotional calls should go to a person.

What is the difference between an AI voice agent and AI agent assist?

An AI voice agent talks to the caller and is usually billed per minute, per call or per resolved conversation. AI agent assist helps a human agent with transcripts, summaries, sentiment and real-time suggestions, and is usually priced per seat, for example Aircall AI Assist Pro at $49 a seat or Dialpad's Live Coach on its $119 Advanced plan.

What is the best AI call center software for a small business?

For a very small team in the US and Canada, Quo from $15 a user a month billed yearly with 10 AI-answered calls a month included. For a support or sales team of 5 or more, Aircall or CloudTalk, which both publish AI voice agent prices and include free AI minutes to start.

Do Genesys, NICE, Five9 and Talkdesk publish AI agent prices?

They publish seat prices but not a self-serve AI voice agent rate. Genesys meters AI in Experience Units without a published unit price, NICE lists $0.25 per session on its Ultimate Suite, Five9 quotes its virtual agents and has a 50-seat minimum, and Talkdesk lists Autopilot without a price.