AI Tool

Metrili Review

Metrili is a HIPAA-compliant AI receptionist platform with inbound, outbound, and staff copilot agents for 24/7 call answering, lead follow-up, and administrative tasks.

shipped Jul 18, 2026automatepaid

AutomateOrchestrationAI Receptionists

Why it matters

1Metrili is a HIPAA-compliant AI receptionist platform originating from Canada.

2It features three integrated AI agents: Inbound AI Receptionist, Outbound AI Caller, and AI Staff Copilot.

3The platform provides 24/7 call answering, automated lead follow-up, and administrative support.

4Metrili offers a Starter Plan at $149 CAD per month, including 100 call minutes.

Specs

API Available

Yes, public API

overview

What is Metrili?

Metrili is an AI receptionist platform tool developed by Metrili that enables Canadian service businesses to automate front office operations through three integrated AI agents. It provides 24/7 call answering, lead follow-up, and administrative support while maintaining HIPAA and PIPEDA compliance. The platform aims to eliminate missed calls, lost leads, and administrative burdens for sectors including medical, dental, HVAC, and legal services. Its core functionality revolves around intelligent call handling, appointment booking, and internal staff assistance.

features

Key Features of Metrili

Metrili integrates a suite of AI-powered features designed to automate and optimize front office operations for service businesses. These capabilities span from initial customer contact to internal administrative support, ensuring comprehensive coverage and compliance with regulatory standards like HIPAA and SOC 2. The platform's design emphasizes natural language interaction and customizable agent behaviors.

Inbound AI Receptionist: Provides 24/7 call answering, greets callers, understands needs, checks live calendars, books appointments, and captures contact details.
Outbound AI Caller: Conducts lead follow-up, schedules callbacks, pitches services, books appointments, and manages pre-appointment reminders with DNC compliance.
AI Staff Assistant: Offers staff total recall of caller history, appointment details, and business information via a chat interface for administrative tasks and walk-in lookups.
Smart Booking: Integrates with live calendars, includes overlap protection, and sends automated confirmations and reminders.
Operational Analytics: Provides insights into call volumes, booking rates, and campaign outcomes.
Call Transcripts: Automatically transcribes all calls, enabling search history and review.
HIPAA Conscious Design & Encryption: Ensures data security and regulatory compliance with TLS encryption in transit and AES 256 encryption at rest.
Customizable AI Agents: Allows users to choose voice, name, and personality for their AI agents.
Knowledge Import: Enables uploading of website content, FAQs, and service information to train AI agents.
Campaign Builder: Facilitates the creation and management of outbound campaigns using lead lists.

use cases

Who Should Use Metrili?

Metrili is specifically engineered for Canadian service businesses that require robust automation of their front office functions and cannot afford to miss customer interactions. Its multi-agent architecture addresses various operational needs, from initial patient intake to ongoing administrative support, across diverse industries.

Dental and medical practices for 24/7 new patient intake, appointment booking, rescheduling, and after-hours emergency routing.
HVAC companies, plumbers, and law firms seeking to eliminate missed calls, automate lead follow-up, and manage administrative burdens.
Real estate brokerages, salons, spas, veterinary clinics, chiropractors, and accountants for automated appointment confirmations, reminders, and customer service inquiries.
Businesses requiring proactive lead follow-up and sales outreach campaigns with DNC compliance.
Organizations needing internal staff support for quick access to caller history, appointment details, and business information to enhance efficiency.

how to use

How to Use Metrili

Metrili is designed for rapid deployment, allowing businesses to set up and configure their AI front office team within minutes. The platform provides intuitive tools for customization and integration with existing operational workflows.

1Initiate a 14-day free trial by signing up on the Metrili website.
2Configure the Inbound AI Receptionist, Outbound AI Caller, and AI Staff Assistant by customizing their voice, name, and personality.
3Import business-specific knowledge, including website content, FAQs, and service details, to train the AI agents.
4Integrate Metrili with existing phone lines and live calendars to enable smart booking and call routing.
5Utilize the Campaign Builder to create and launch outbound lead follow-up and appointment confirmation campaigns.
6Monitor operational analytics and review call transcripts to assess performance and identify areas for optimization.

pricing

Metrili Pricing & Plans

Metrili offers transparent, month-to-month pricing plans without setup fees or long-term contracts, all including a 14-day free trial. Pricing is denominated in Canadian Dollars (CAD). The plans are structured to scale with business needs, providing different levels of AI agent functionality.

Starter Plan: $149 CAD per month. Includes the Inbound AI Receptionist, AI Staff Copilot, appointment scheduling, contact management, and 100 call minutes per month.
Growth Plan: $299 CAD per month. Includes all Starter Plan features and adds the Outbound AI Caller with callback memo functionality.

Pros

+Comprehensive three-agent platform (Inbound, Outbound, Staff Copilot) for end-to-end front office automation.
+HIPAA-compliant and SOC 2 aligned controls, with Canadian origin and PIPEDA awareness, supporting English and French.
+24/7 availability ensures zero missed calls and automated lead capture and follow-up.
+Transparent, month-to-month pricing with no setup fees and a 14-day free trial.
+Customizable AI agents with natural voice technology and live calendar integration for smart booking.
+Operational analytics and full call transcripts provide data-driven insights into performance.

Cons

−Direct integration with specific practice management software (e.g., Dentrix, Open Dental, Eaglesoft) is currently on the roadmap, not yet fully implemented.
−Pricing is in CAD, which may require currency conversion for non-Canadian users.
−While SOC 2 aligned, full SOC 2 certification is not explicitly stated as achieved.
−Relies on AI for all interactions, which may not suit all callers who prefer human interaction for complex or sensitive issues.
−Limited independent user reviews available on third-party platforms like Capterra.
−The Growth Plan's outbound AI caller includes 'callback memo' but specific outbound call minute allocations are not detailed in the provided pricing information.

Similar Tools

Metrili vs Competitors

Metrili positions itself as a comprehensive AI front office solution, distinguishing itself from traditional answering services by actively engaging in conversations and booking appointments live. It also differentiates from other AI receptionist platforms through its integrated three-agent system and focus on Canadian compliance standards.

healow Genie↗

healow Genie is an AI medical answering service deeply integrated with the eClinicalWorks EHR system, offering automated scheduling, HIPAA-compliant routing, and multi-language support.

healow Genie focuses heavily on integration with the eClinicalWorks EHR, which could be a strong draw for existing eClinicalWorks users. Metrili offers a broader 'staff copilot' and inbound/outbound agents, suggesting a more general AI receptionist platform that might integrate with various systems, rather than being tied to one EHR.

RealVoice AI↗

RealVoice AI provides a HIPAA-compliant AI receptionist specifically for medical practices, focusing on appointment scheduling, prescription refills, and patient inquiries with a strong emphasis on reducing missed calls.

Both Metrili and RealVoice AI offer 24/7 HIPAA-compliant AI reception for medical practices, handling scheduling and inquiries. RealVoice AI highlights its ability to reduce missed calls and no-shows, while Metrili emphasizes its three-agent platform (inbound, outbound, staff copilot) for a more comprehensive administrative automation.

Assort HealthOn Stork Compare

Assort Health's AI medical virtual receptionist excels in handling complex scheduling logic and clinical triage, integrating directly with EHRs to manage patient access as a platform decision.

Assort Health focuses on sophisticated scheduling and clinical triage within EHRs, aiming to solve 'broken' traditional front desks. Metrili offers a similar 24/7 AI receptionist with inbound/outbound capabilities and a staff copilot, suggesting a broader administrative automation scope beyond just complex scheduling and triage.

Whippy AIOn Stork Compare

Whippy AI specializes in AI after-hours medical answering, ensuring every call is answered immediately, intent is captured, and calls are routed according to practice protocols, with detailed documentation.

Whippy AI strongly emphasizes its after-hours capabilities, aiming to eliminate missed calls outside of business hours. Metrili offers 24/7 coverage but also includes outbound agents and a staff copilot, indicating a more active and comprehensive role in lead follow-up and internal staff assistance, not just after-hours inbound.

See every Metrili alternative, compared→

Visit Metrili↗

Connect

LinkedInwww.linkedin.com/company/metrili