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Aeva AI Review

Aeva AI provides a reliable, full-time phone answering service specifically designed for allied health clinics, utilizing natural-sounding AI voices to manage calls and appointments 24/7.

shipped Jul 15, 2026automatepaid
AutomateOrchestrationAI Receptionists
Aeva AI — product screenshot

Why it matters

1Handles up to approximately 50 concurrent calls without busy signals or hold queues.
2Integrates directly with Cliniko and Splose practice management systems for appointment management.
3Offers 24/7 automated phone answering and patient support.
4Plans for clinics start at approximately $259 per month.

Specs

API Available

Yes, public API

overview

What is Aeva AI?

Aeva AI is an AI Receptionist tool developed by Aeva that enables healthcare and allied health clinics to automate patient call handling and appointment management. It operates 24/7, providing natural-sounding AI voices to book, reschedule, and cancel appointments directly within practice management systems like Cliniko and Splose.

features

Key Features of Aeva AI

Aeva AI Receptionist provides a comprehensive suite of features designed to automate and optimize patient communication for healthcare practices.

  • 24/7 automated phone answering service for all incoming patient calls.
  • Direct appointment booking, rescheduling, and cancellation within Cliniko and Splose practice management systems.
  • Recognition of returning patients to provide personalized and consistent interactions.
  • Automated answering of common clinic questions, such as operating hours or service details.
  • Message taking functionality and urgent call transfers to designated clinic staff.
  • Proactive patient reactivation through outbound calls to lapsed patients for rebooking.
  • Day rescheduling capability to automatically contact and rebook patients if a practitioner is unavailable.
  • Custom-trained, human-feeling voice models with natural-sounding voices in local accents (e.g., AUS).

use cases

Who Should Use Aeva AI?

Aeva AI is specifically engineered for the healthcare sector, targeting clinics that aim to enhance patient access and streamline administrative workflows through AI-powered automation.

  • Allied Health Clinics: Physiotherapy, chiropractic, podiatry, and dental practices seeking to automate 24/7 patient call answering and appointment management.
  • Solo Practitioners to Large Multi-Location Clinic Groups: Organizations looking to scale administrative support and reduce missed calls without increasing human receptionist overhead.
  • Clinics Using Cliniko or Splose: Practices that require deep integration with their existing practice management systems for seamless appointment synchronization.
  • Practices Aiming to Reduce Missed Calls: Clinics that want to ensure every patient call is answered instantly, even during peak hours or outside of regular business hours.
  • Clinics Focused on Patient Reactivation: Practices looking to proactively re-engage lapsed patients and recover potential revenue through automated outreach.

how to use

How to Use Aeva AI

Aeva AI is implemented by integrating its AI receptionist service with a clinic's existing phone system and practice management software. The setup process involves configuring the AI to understand specific clinic protocols and patient interaction flows.

  • 1Sign up for an Aeva AI subscription plan via their official website.
  • 2Integrate Aeva AI with your clinic's existing phone system to route incoming calls.
  • 3Connect Aeva AI to your Cliniko or Splose practice management system for direct appointment management.
  • 4Configure the AI with clinic-specific FAQs, appointment types, staff availability, and urgent call transfer protocols.
  • 5Train the AI on desired conversational flows and patient interaction preferences.
  • 6Monitor initial performance and provide feedback to the Aeva team for ongoing optimization and feature updates.

pricing

Aeva AI Pricing & Plans

Aeva AI offers paid subscription plans tailored for healthcare and allied health clinics, with pricing starting at approximately $259 per month. The company provides a calculator on its website to estimate potential recovered revenue. For instance, a practice with 40 missed/mishandled calls and 30 lapsed patients per month (at an average appointment value of $150) could recover an estimated $6,150 per month through Aeva AI's services, comprising $3,000 from answering missed calls and $3,150 from rebooking lapsed patients.

  • Starting Plan: Approximately $259 per month (specific tier names are not publicly detailed).

Pros

  • +Provides 24/7 availability, ensuring no patient calls are missed, even during peak hours or after-hours.
  • +Offers direct integration with Cliniko and Splose for automated appointment booking, rescheduling, and cancellation.
  • +Utilizes natural-sounding AI voices with local accents, enhancing the patient experience and professionalism.
  • +Includes a proactive patient reactivation feature, which helps clinics recover lapsed patient revenue through automated outreach.
  • +Capable of handling high call volumes (up to approximately 50 concurrent calls) without busy signals or hold queues.
  • +Reduces the administrative burden on human receptionists, allowing them to focus on in-clinic patient care and complex tasks.

Cons

  • −The service is specifically limited to healthcare and allied health clinics, not serving as a general-purpose AI receptionist.
  • −Requires integration with specific practice management systems (Cliniko, Splose), which may limit its applicability for clinics using other platforms.
  • −No public API is available, which restricts custom integrations or extended functionality by users.
  • −Does not offer clinical context, real-time scribing during consultations, or pre-consultation preparation, unlike some advanced competitors like MediQo.
  • −Pricing starts at approximately $259 per month, which may represent a significant operational cost for very small or nascent practices.

Similar Tools

Aeva AI vs Competitors

Aeva AI positions itself as a specialized AI phone answering solution purpose-built for healthcare, emphasizing deep integration with practice management systems and a dedicated focus on the patient phone experience. Its engineering is 100% dedicated to healthcare patient interactions.

1
Phreesia VoiceAIOn StorkCompare

Phreesia VoiceAI is a comprehensive AI-powered solution designed to optimize patient access across the entire healthcare journey, handling scheduling, refills, billing, and more without staff involvement.

Phreesia VoiceAI offers a broader suite of patient access solutions, including text and email, and deep EHR integration, potentially providing more extensive automation and a wider range of features than Aeva AI's primary focus on phone answering.

2
Whippy AIOn StorkCompare

Whippy AI specializes as an AI after-hours medical answering service, understanding patient intent in natural language, routing calls according to practice protocols, and delivering documented notes.

Whippy AI focuses heavily on after-hours coverage and secure text message follow-ups, aligning with Aeva AI's 24/7 support but with a more explicit emphasis on managing calls outside of standard business hours.

3
DoctorConnect↗

DoctorConnect is a patient engagement platform built specifically for medical practices, integrating AI receptionist capabilities with appointment reminders, two-way texting, and reputation management.

DoctorConnect provides a more extensive patient engagement ecosystem alongside its AI receptionist features, offering a broader range of tools beyond just phone answering and appointment booking compared to Aeva AI.

4
MedReception AIOn StorkCompare

MedReception AI provides a complete AI medical receptionist experience, answering every call, routing and booking in existing scheduling systems, and ensuring HIPAA compliance.

MedReception AI directly competes by offering a comprehensive AI medical receptionist that integrates with existing scheduling systems and prioritizes HIPAA compliance, similar to Aeva AI's core offering but with a strong emphasis on full call capture and intelligent routing.

5
Talkie.aiOn StorkCompare

Talkie.ai offers intelligent AI agents for appointment scheduling that work around the clock, allowing patients to easily schedule, reschedule, or cancel appointments over the phone.

Talkie.ai focuses specifically on AI-powered appointment scheduling, providing 24/7 access for patients to manage their bookings, which is a core feature of Aeva AI, but Talkie.ai's description emphasizes this particular function.

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