8x8 Intelligent Customer Assistant is an AI-powered virtual agent that facilitates self-service experiences across voice and digital channels, autonomously resolving customer issues through automation.
Why it matters
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overview
8x8 is an AI-powered virtual agent tool developed by 8x8, Inc. that enables businesses and organizations to automate customer self-service across voice and digital channels. It autonomously resolves customer issues through conversational AI and automation.
features
8x8 Intelligent Customer Assistant integrates advanced AI capabilities to provide comprehensive self-service solutions. Its core functionality revolves around automating customer interactions and providing intelligent support across various communication channels.
use cases
8x8 Intelligent Customer Assistant is designed for organizations seeking to optimize their customer service operations through automation and AI-driven self-service. It targets various roles and departments within a business.
how to use
Utilizing 8x8 Intelligent Customer Assistant involves configuring and deploying AI agents to manage customer interactions. The platform provides tools for building and integrating these agents into existing communication channels.
pricing
8x8 Intelligent Customer Assistant is offered as a paid solution. Specific pricing details, including subscription tiers and associated costs, are not publicly disclosed and typically require direct engagement with 8x8 sales representatives for a customized quote.
Similar Tools
The market for AI-powered virtual agents and conversational AI platforms is competitive, with several providers offering solutions for automated customer service. 8x8 Intelligent Customer Assistant distinguishes itself through its integration within the broader 8x8 Contact Center platform and its comprehensive compliance framework.
Level AI's Virtual Agent is a fully integrated platform combining voice and chat support, agentic automation, and performance monitoring to autonomously resolve customer issues.
Similar to 8x8, Level AI focuses on AI-powered self-service across voice and chat, but it emphasizes a fully integrated platform that not only talks but also understands, takes action, and continuously improves through analyzing 100% of interactions.
Zendesk AI Agents are chatbots that resolve customer requests across multiple channels, handling routine inquiries and complex issues by retrieving accurate answers and escalating when necessary.
Zendesk's offering is comparable to 8x8 in providing AI agents for multi-channel customer support and issue resolution, with a strong focus on generative AI replies from connected knowledge sources and support for multiple languages.
Sprinklr's platform enables seamless self-service through advanced chat and voice bots designed for intricate customer service scenarios, significantly reducing reliance on human agents.
Sprinklr differentiates with its focus on intricate customer service scenarios and humanizing the bot experience with quick, personalized responses, offering an omnichannel and multilingual approach similar to 8x8 but with a strong emphasis on conversational analytics and generative AI integration.
IBM watsonx Assistant allows enterprises to build chat and voice assistants without writing code, purpose-built for automating customer self-service across channels with strong control and reliability.
IBM watsonx Assistant offers a no-code interface for building AI virtual agents, similar to 8x8's goal of autonomous resolution, but it highlights enterprise-grade customization and the option to deploy IBM's out-of-the-box Granite LLMs or bring your own models.
Cognigy.AI Platform enables enterprises to build, deploy, and manage conversational AI solutions, creating both voice and text-based virtual agents that integrate with existing systems to automate routine tasks and personalize interactions.
Cognigy.AI is a direct competitor to 8x8, providing tools for creating AI-powered virtual agents for both voice and text channels, with a focus on natural language understanding and integration to streamline workflows and enhance user engagement across different platforms.
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