Alternatives / AI Tools
Zoom Phone alternatives
9 comparable AI tools to Zoom Phone — with starting prices and when to choose each. Prices checked November 12, 2026.
Zoom Phone is the cloud phone system inside Zoom Workplace: US and CA Unlimited is $16/user/mo billed annually or $18 monthly, added to the free Workplace Basic plan, with AI post-call summaries on every plan. People look elsewhere when they do not use Zoom for meetings, need a phone inside Microsoft 365 or Google Workspace, want heavier texting, or run a sales or support team.
Zoom Phone alternatives at a glance
| Tool | Starting price | Free plan | Best for |
|---|---|---|---|
| RingCentral RingEX | $20/user/mo paid annually ($30 monthly, Core) | Free trial (14 days, no SMS during trial) | Multi-site or compliance-bound businesses |
| Microsoft Teams Phone | See pricing page | No | Companies standardized on Microsoft 365 |
| Google Voice | $10/user/mo (Starter, up to 10 users; Google Workspace required for teams) | Yes: Basic, a free second number for individuals (existing mobile number required) | Google Workspace shops that meet in Google Meet |
| Quo (formerly OpenPhone) | $15/user/mo billed annually ($19 monthly, Starter) | Free trial (7 days) | Small teams that text customers from shared numbers |
| Dialpad | $15/user/month (Connect Standard) | Free trial (14 days) | Teams that want live transcripts and AI recaps |
| Aircall | $30/license/mo billed annually (Essentials, 3-license minimum) | Free trial (length not stated) | Sales and support teams working from a CRM |
| Nextiva | $15/user/mo billed annually ($23 monthly, NEXT Core) | No | Businesses that may add a contact center later |
| JustCall | $29/user/mo billed annually ($39 monthly, Team, 2-license minimum) | Free trial (14 days) | SMS-heavy sales and support teams |
| KrispCall | $12/user/mo billed annually ($15 monthly, Starter, up to 5 users) | No (14-day refund on the subscription) | Budget teams calling the US, Canada, UK and Australia |
Prices read from each vendor's own pricing page on November 12, 2026. Vendors change plans often; follow the pricing link on each card to confirm.
When to choose each one
RingCentral RingEX
$20/user/mo paid annually ($30 monthly, Core) · Free: Free trial (14 days, no SMS during trial)Choose it when: you want an established phone vendor that is not tied to a meetings app, with fax, 330+ integrations, HIPAA and HITRUST listed, and an AI receptionist add-on from $39. It costs $4 more per user than Zoom Phone on annual billing.
Microsoft Teams Phone
See pricing pageChoose it when: your company meets and chats in Microsoft Teams rather than Zoom, and you want calling in that same app from Microsoft itself.
Google Voice
$10/user/mo (Starter, up to 10 users; Google Workspace required for teams) · Free: Yes: Basic, a free second number for individuals (existing mobile number required)Choose it when: your team works in Google Workspace; Starter adds calling for $10 per user (up to 10 users), and Standard at $20 adds auto attendants, ring groups and Gemini call notes.
Quo (formerly OpenPhone)
$15/user/mo billed annually ($19 monthly, Starter) · Free: Free trial (7 days)Choose it when: you do not need Zoom meetings and mostly call and text customers from shared numbers; Quo includes calling and texting to US and Canadian numbers and its Sona AI agent from $15 per user billed annually.
Dialpad
$15/user/month (Connect Standard) · Free: Free trial (14 days)Choose it when: you want real-time call transcripts as well as AI call summaries on the entry plan, plus sales and contact center plans on the same platform. Dialpad announced a combination with Ada on Nov 4, 2026.
Aircall
$30/license/mo billed annually (Essentials, 3-license minimum) · Free: Free trial (length not stated)Choose it when: your callers are a sales or support team that lives in a CRM and you want AI Voice Agents included in the plan; Essentials is $30 per license a month on annual billing, at least 3 licenses.
Nextiva
$15/user/mo billed annually ($23 monthly, NEXT Core)Choose it when: you want a phone seat cheaper than Zoom Phone and a path to contact center plans on one platform; NEXT Core is $15 per user on a 12-month term, and XBert AI is $1.50 per conversation.
JustCall
$29/user/mo billed annually ($39 monthly, Team, 2-license minimum) · Free: Free trial (14 days)Choose it when: your team runs outbound calling and bulk texting; JustCall Team includes 500 SMS segments and unlimited AI transcription (fair use) per user, and Pro at $49 adds a power dialer and bulk SMS.
KrispCall
$12/user/mo billed annually ($15 monthly, Starter, up to 5 users)Choose it when: you want the lowest seat price and do not need meetings or desk phones; Starter includes a free US, Canadian or UK number per user, with call transcripts and summaries from Advance at $32.
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Why people look for Zoom Phone alternatives
- Zoom Phone runs inside the Zoom Workplace app, so most of its value comes from teams already using Zoom for meetings.
- International calls are metered, and the Global Select and regional plans are not priced on the pricing page (Zoom pricing).
- Live queue insights and team SMS summaries sit in a Customer Engagement Pack that costs extra (Zoom pricing).
- The AI receptionist is sold separately from the phone seat.
- Companies on Microsoft 365 or Google Workspace may prefer the calling built into the suite they already pay for.
Frequently asked questions
When should I stay on Zoom Phone?
Stay if your team already meets in Zoom, uses desk phones or fax, and is on an annual term: at $16 per user billed annually with AI post-call summaries on every plan, few business phone systems undercut it for a team that lives in Zoom.
What is cheaper than Zoom Phone?
Google Voice Starter is $10 per user for Workspace customers, KrispCall Starter $12 billed annually, and Quo, Dialpad and Nextiva $15. Zoom Phone US and CA Unlimited is $16 billed annually or $18 monthly.
Zoom Phone vs RingCentral: which is better?
Zoom Phone is cheaper ($16 vs $20 per user annually) and fits teams already on Zoom; it scores about 4.6 on G2 against about 4.2 for RingEX. RingCentral is independent of a meetings app and lists more compliance credentials and 330+ integrations.
What should Microsoft 365 or Google Workspace companies use instead of Zoom Phone?
Microsoft 365 companies can use Microsoft Teams Phone, and Google Workspace companies Google Voice from $10 per user. Both keep calling in the suite the team already uses.
Which Zoom Phone alternative is best for a sales team?
Aircall and JustCall are built for sales and support teams with CRM sync. Aircall includes AI Voice Agents from $30 per license (3 minimum); JustCall Pro adds a power dialer and bulk SMS at $49 per user billed annually.
Sources (12) · checked November 12, 2026
- https://zoom.us/pricing/zoom-phone
- https://www.ringcentral.com/pricing/business-phone
- https://www.g2.com/compare/ringex-vs-zoom-zoom-phone
- https://www.microsoft.com/en-us/microsoft-teams/microsoft-teams-phone
- https://workspace.google.com/products/voice/
- https://www.quo.com/pricing
- https://www.dialpad.com/pricing/
- https://www.dialpad.com/press/dialpad-and-ada/
- https://aircall.io/pricing/
- https://www.nextiva.com/pricing
- https://justcall.io/pricing/
- https://krispcall.com/pricing/
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