Five9 alternatives

Five9 is a cloud contact center for blended inbound and outbound teams. Its published bundles are $119 (Digital) and $159 (Core) per concurrent seat per month, with a 50-seat minimum and usage on top; Plus, Pro and Enterprise are quoted. Buyers look elsewhere when they have fewer than 50 agents, want named-user prices with WEM included, or want pure pay-per-use.

Five9 alternatives at a glance

Prices read from each vendor's own pricing page on November 12, 2026. Vendors change plans often; follow the pricing link on each card to confirm.

When to choose each one

• Genesys Cloud

  $75/user/mo billed annually (CX 1, voice); $115 for omnichannel CX 2

  Choose it when: you want published named-user prices with no stated seat minimum, and WEM included from CX 3 ($155). Weakness: advanced AI draws on Experience Units billed by usage, and plans need an annual commitment.

  genesys.com ↗Pricing page ↗

• NiCE CXone

  $110/agent/mo (Omnichannel Suite)

  Choose it when: you want five published per-agent suites ($110 to $249) covering routing, WEM, analytics and AI agents from one vendor. Weakness: AI sessions are billed per use ($0.25 per session on Ultimate) and setup is a sales-led project.

  nice.com ↗Pricing page ↗

• Talkdesk

  Not published (contact sales); Talkdesk Express is credit-based · Free: Yes: Talkdesk Express, 25 licenses and $100 credit for US/Canada firms under 50 employees

  Choose it when: you are under 50 employees in the US or Canada and want a contact center with no contract (Express), or an enterprise wanting Talkdesk's agentic CXA suite. Weakness: enterprise prices are quote-only.

  talkdesk.com ↗Pricing page ↗

• Amazon Connect

  $0.038 per voice minute plus telephony; $0.010 per chat message

  Choose it when: your volume swings by season or you run on AWS already: there are no seats, no minimums and no long-term contract. Weakness: you build more yourself, and telephony is billed separately.

  aws.amazon.com ↗Pricing page ↗Amazon Connect on Stork →

• Zoom Contact Center

  $69/user/mo billed annually (Essentials)

  Choose it when: you already use Zoom Phone and want an inbound omnichannel center for much less per seat. Weakness: AI Expert Assist ($40), WFM ($20) and QM ($30) are paid add-ons, and outbound is less of a focus than at Five9.

  zoom.com ↗Pricing page ↗

• RingCX (RingCentral)

  $65/user/mo billed annually, $75 monthly (Standard)

  Choose it when: your company phones are on RingCentral and you want voice plus 20+ digital channels with ACD, IVR and screen recording, billable monthly. Weakness: AI quality, agent assist and WFM cost $20-25/user each below the Elite plan.

  ringcentral.com ↗Pricing page ↗

• Dialpad

  $89/user/mo (Contact Center Essentials, annual pricing shown)

  Choose it when: you want company phones and a contact center from one vendor with built-in AI transcription. Weakness: Premium (with WFM, $149) is annual only, and Dialpad is merging with Ada (announced Nov 2026), so plans may change.

  dialpad.com ↗Pricing page ↗Dialpad on Stork →

• Aircall

  $30/license/mo billed annually (Essentials), 3-license minimum · Free: Free access to start (trial length not stated)

  Choose it when: you run a small support team that needs a shared phone line, CRM sync and an AI voice agent, not a full CCaaS. Weakness: no workforce management or advanced routing of a true contact center.

  Visit Aircall ↗Pricing page ↗Aircall on Stork →

• CloudTalk

  EUR 25/user/mo billed annually, EUR 34 monthly (Starter) · Free: Free trial (14 days)

  Choose it when: you need a call center from 1 user with numbers in many countries, a dialer on the Expert plan (EUR 49, 3 licenses) and an AI receptionist (50 free minutes). Weakness: US and Canada bills add an 11% cost recovery fee.

  cloudtalk.io ↗Pricing page ↗CloudTalk on Stork →

• Retell AI

  $0.07 to $0.31 per minute, pay as you go · Free: Yes: sign up free, pay per minute; 20 concurrent calls included

  Choose it when: your goal is to automate routine inbound or outbound calls with an AI agent that hands off to your existing center, without replacing it. Weakness: it is a developer platform, not a contact center: no agent desktop, WFM or QA.

  retellai.com ↗Pricing page ↗Retell AI on Stork →

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Why people look for Five9 alternatives

• The pricing page sets a 50-seat minimum, so a Core order starts near $7,950/month before usage (Five9 pricing page).
• Usage-based charges sit on top of seat prices, which makes totals hard to forecast (Five9 pricing page).
• Reviewers on G2, Capterra and Software Advice report inconsistent support and a learning curve on reporting.
• Plus, Pro and Enterprise bundles, which add advanced AI and WEM, are quote-only (Five9 pricing page).
• Teams wanting AI voice agents without a full CCaaS migration can buy those standalone today.

Frequently asked questions