Avaya alternatives

Avaya sells enterprise contact center (Avaya Infinity) and mission-critical voice (Avaya Nexus) for cloud, hybrid or on-premises deployment, priced by quote. It emerged from its second Chapter 11 in May 2023. Readers here usually run an Avaya contact center or PBX and are weighing a move to a cloud contact center or cloud phone system.

Avaya alternatives at a glance

Prices read from each vendor's own pricing page on November 12, 2026. Vendors change plans often; follow the pricing link on each card to confirm.

When to choose each one

• Genesys Cloud CX

  $75/user/mo billed annually (CX 1, voice); $115 for omnichannel CX 2

  Choose it when: you want the most common large-enterprise destination for Avaya contact centers: cloud-native, omnichannel, workforce management and AI on published tiers. Weakness: annual commitment, and some AI features consume extra Experience Units.

  genesys.com ↗Pricing page ↗

• NICE CXone

  $110/agent/mo (Omnichannel Suite)

  Choose it when: quality management, workforce management and analytics matter as much as routing; suites are published from $110 to $249 per agent. Weakness: the full value sits in the higher suites, so real cost rises fast.

  nice.com ↗Pricing page ↗

• Five9

  $119 per concurrent seat/mo (Digital), $159 (Core); 50-seat minimum

  Choose it when: you run a large outbound or inbound voice operation and want concurrent (not named) seat pricing and a strong dialer. Weakness: 50-seat minimum and usage-based charges on top.

  five9.com ↗Pricing page ↗

• Talkdesk

  Not published (contact sales); Talkdesk Express is credit-based · Free: Yes: Talkdesk Express, 25 licenses and $100 credit for firms under 50 employees

  Choose it when: you want a cloud contact center with industry editions and AI agents, and a fast start. Weakness: enterprise pricing is quote-only, like Avaya.

  talkdesk.com ↗Pricing page ↗

• Amazon Connect

  $0.038 per voice minute plus telephony; $0.010 per chat message

  Choose it when: you want to pay per minute instead of per agent and have engineers to build flows on AWS. Weakness: you assemble more yourself, and telephony and AI services bill separately.

  aws.amazon.com ↗Pricing page ↗Amazon Connect on Stork →

• RingCX (RingCentral)

  $65/user/mo (RingCX contact center); RingEX phone from $20/user/mo billed annually

  Choose it when: you want office phones and a mid-size contact center from one cloud vendor at published prices. Weakness: RingCX is lighter than Genesys or NICE for very large, complex centers.

  ringcentral.com ↗Pricing page ↗

• Zoom Contact Center

  $69/user/mo billed annually (Essentials)

  Choose it when: your company already runs Zoom Workplace and Zoom Phone and wants the contact center in the same platform. Weakness: younger product with less depth for very large or regulated centers.

  zoom.com ↗Pricing page ↗

• Microsoft Teams Phone

  $10/user/mo paid yearly (Teams Phone Standard, no calling plan); $17 with a US domestic calling plan · Free: Free trial (length not stated on the page)

  Choose it when: you are replacing Avaya office telephony (not the contact center) and staff already use Teams. Weakness: needs a separate Teams license; contact-center needs a certified add-on.

  microsoft.com ↗Pricing page ↗

• Mitel

  Not published (contact a Mitel partner)

  Choose it when: you must keep call control on-site and want a different on-premises vendor, with perpetual or subscription licensing and Teams/Zoom integration. Weakness: quote-only, and Mitel also restructured under Chapter 11 in 2025.

  mitel.com ↗Pricing page ↗

• Retell AI

  $0.07 to $0.31 per minute, pay as you go · Free: Yes: free signup, pay per minute; 20 concurrent calls included

  Choose it when: your goal is to automate common calls with an AI voice agent before (or instead of) a full platform migration; it connects to existing telephony. Weakness: it is a voice-agent builder, not a contact center with human-agent routing and WFM.

  retellai.com ↗Pricing page ↗Retell AI on Stork →

Why people look for Avaya alternatives

• Avaya publishes no prices; its pricing URL returns not found and every product routes to sales.
• Two Chapter 11 restructurings (2017 and 2023) make some buyers wary of long renewals.
• Cloud-native contact centers publish per-agent prices and ship AI agents and analytics as standard modules.
• Running on-premises Avaya call control needs specialist staff or a partner that many teams want to retire.
• Independent review volume for Avaya Infinity is thin, so buyers want better-documented options.

Frequently asked questions