Overview
Conduit provides AI agents designed for the hospitality sector, automating customer service across various communication channels. It offers end-to-end automation for phone calls, SMS, WhatsApp, email, and OTA messaging, operating from a single AI system. This platform aims to elevate the guest experience and streamline internal operations.
The system includes an AI receptionist that answers inbound calls 24/7 with human-like voice quality. It integrates with Property Management Systems (PMS) to provide full context, enabling the AI to handle and resolve a comprehensive range of guest requests and inquiries, rather than just basic FAQs.