salient

Salient is an AI-powered tool that is revolutionizing how consumer lenders engage with their customer base. It offers a range of innovative features to significantly enhance the customer experience at a fraction of the prevailing cost.

Features and Advantages of Salient:

• Improved promises to pay and keeping rates compared to human agents
• 80% cheaper than human agents
• 90% faster interactions with clients
• 35% higher Customer Satisfaction score over human agents
• Automated customer interactions 24x7 across multiple channels
• Real-time payment solutions with PCI and SOC 2 compliance
• Live transcription and real-time customer insights
• Secure one-click setup and on-prem deployment option

Pros:

• Significant cost-saving benefits
• Faster customer interaction
• Boosts customer satisfaction
• Real-time insights and escalations
• Reliable customer support

Cons:

• AI-only customer support might lack the human touch

In conclusion, Salient is a trusted tool within the lending industry, delivering improved results across various sectors. It seamlessly integrates with existing tools and is designed to create an efficient, cost-effective, and customer-focused future for consumer lenders. Developed with care in California, Salient is a step in the right direction for the industry.