questionbase.com

Do you want to provide your customer-facing teams with instant, verified answers to their questions? Question Base has got you covered. This handy tool uses AI to generate and organize a base of questions and answers, ensuring that your team gets the accurate information they need, right when they need it.

How Does Question Base Work?

• Instant Answers: With Question Base, your agents in Slack can get instant answers to their questions. No more waiting around for someone to be available to help.
• Human Verified Information: The accuracy of the answers is verified by you, ensuring reliability and trustworthiness.
• Reduced Dependencies: Your support agents can get the information they need without depending on your team lead's availability.

Ideal for Customer Facing Teams

Support

Support teams can close tickets faster with instant answers to their questions, leading to improved customer satisfaction and efficiency.

Customer Success

Standardize your onboarding and upselling processes by turning best practices into company-wide practice, with the help of verified, instant answers.

Sales

Equip your salespeople with all the technical and product knowledge they need to close deals, without depending on your technical talent's availability.

Easy to Use

Getting started with Question Base is a breeze:

1. Simply add Question Base to your company Slack.
2. Select the channels where you want Question Base to be answering questions.
3. Drop your documentation, and Question Base will turn it into a list of questions and answers for you to verify.

Not Your Average Wiki

Question Base is not your traditional wiki. It's designed to provide quick, up-to-date, and tailored answers without the need for cumbersome searching and reading through pages of content. It's like giving each team member a personal assistant that documents know-how and answers to their questions.

Speed and Assurance

With Question Base, people only have to ask once to get the exact information they need. Forget about waiting for hours for a colleague to free up from their busy schedule to answer a question. This tool provides instant, accurate answers, giving your team members more confidence in their work and helping them move forward without unnecessary delays.

Pros and Cons

Pros:

• Instant, verified answers
• Easy integration with Slack
• Reduces dependency on key individuals

Cons:

• May require some time for initial setup and verification

In conclusion, if you're looking for a tool that can provide instant, verified answers to your customer-facing teams, Question Base is an excellent option. It's fast, reliable, and designed to support your teams in their day-to-day operations.