Navigating the vast ocean of qualitative data in today's businesses can be as challenging as steering a ship in stormy seas. That's where Monterey AI, your copilot for product insights, comes to the rescue. Developed by industry leaders hailing from esteemed companies and institutions like Uber, Scale, and MIT, Monterey AI represents the pinnacle of AI-powered analytic platforms, designed to help your team harness the power of qualitative data effectively and efficiently.
Every business that listens to its customers is inundated with unstructured data—be it from customer support calls, emails, social media posts, or chat logs. Unstructured data is estimated to account for 90% of all new enterprise data, and it's growing at a staggering rate. In fact, by 2025, we expect to see 175 zettabytes of data worldwide, and experts predict that we will only store and analyze a fraction of it.
Monterey AI pioneers a solution that enables you to distill crucial insights from the overwhelming noise of unstructured data—in mere minutes and with laser accuracy. It decodes customer sentiments across various platforms, picks up the subtleties of user satisfaction or frustration, and conveys these insights in real-time, directing them to the most relevant team within your company.
For instance, if users report an issue with submitting a CSV file on a browser like Chrome, Monterey AI not only picks up on this feedback but also quantifies its impact in terms of the affected user base and account value. This precision helps you focus on high-priority fixes and improvements.
Extract: Aggregate information from diverse unstructured data sources.
Track and Auto Triage: Classify the incoming data, detect patterns, and direct it to the appropriate stakeholders.
Q&A + Analyze: Engage with data organically without needing to code or write complex queries. You can ask questions naturally and get intelligible results.
Collaborate + Deliver: Seamlessly integrate into your current process, providing the flexibility to interact with the platform through email, Slack, and other tools your team uses.
Figma's Head of Research Insights, Michael Nguyen, praises Monterey AI as a combination of machine learning expertise and voice of the customer (VoC) leadership, branding it as a platform that is "easy, useful, and accurate."
Moreover, Dan Grace, the VP and Head of Entertainment AI at Comcast, calls it an "indispensable analytics platform" that brings crucial user feedback analytics to the forefront for product managers, thereby greatly enhancing product development and prioritization.
With practical benefits such as a 40-hour per month productivity gain per user, a 65% cost saving with automatic routing, and a 70% faster resolution time for inbound data requests, it's evident that Monterey AI is geared towards substantial efficiency improvements. Additionally, it supports over 85 languages and locales, making it a highly adaptable tool for global businesses.
By supercharging your processes with Monterey AI, you not only simplify product development but also ensure that insights drive your decisions. This results in a more user-centric approach, enhancing your product and market fit.
Monterey AI serves as the compass that steers product teams through the murky waters of user feedback, positioning itself as the first and most influential AI native insights platform. It offers a strategic advantage by decoding growth opportunities from a sea of qualitative data, all while promoting collaboration and smart decision-making.
Unlock the potential of your product insights by adopting the AI-powered Monterey AI platform, and watch as it transforms data into actionable intelligence, propelling your business growth forward.
