Jochem: The Internal Knowledge Assistant Revolutionizing Ticketing
Meet Jochem – your new internal knowledge assistant that's reshaping the way support teams operate. Designed to be the ultimate tool in your ticketing and customer support arsenal, Jochem seamlessly integrates with your existing platforms like Teams or Slack, making knowledge retrieval and management a walk in the park for agents at all levels.
How Jochem Makes Life Easier for Agents
- Instant Answers: When your support agents need answers, Jochem is there to provide them promptly, ensuring customer queries are dealt with swiftly.
- Learning Capability: Not only does it provide answers, but it also learns from the responses humans give, continuously improving over time.
- Compliance Mastery: With Jochem, you don't have to worry about compliance issues; it's designed to meet all necessary regulations.
Streamlined Integration and Management:
The ease with which Jochem can be added to your team's workflow is noteworthy. With a simple plugin, you can:
- Connect a variety of company apps and knowledge sources.
- Configure preferences and user permissions through its intuitive platform.
- Empower your employees to handle customer support with increased efficiency, transforming them into "customer care ninjas."
Benefits of Using Jochem:
- Reduction in Time and Stress: Say goodbye to drawn-out problem-solving; Jochem efficiently reduces the workload on your second-line support.
- Smart Escalation: If there’s a stumper, Jochem instantly escalates the issue to a senior agent, ensuring no customer is left without an answer.
- Continuous Learning: Every escalation feeds into Jochem's knowledge base, turning potential setbacks into future assets.
- Operational Insights: The platform helps you gauge time savings and identify trending issues, streamlining your support services further.
What Makes Jochem Stand Out?
- Adaptive Knowledge Base: Content is king, and Jochem knows it. It constantly updates and refines your knowledge base with new and relevant information.
- Cost-Effectiveness: At €1000 per month for 40 agents and just €25 for each additional agent, you get unlimited access to a self-improving tool.
- Privacy Compliant: With GDPR compliance, your customer's and company's information is kept secure.
- Tailored for Enterprises: Larger companies will appreciate the custom integration options and dedicated support on a quotation basis.
Getting Started with Jochem
Any organization interested in supercharging their support team can set up Jochem with ease. After a two-week training period, a straightforward plugin download is all it takes to begin asking questions and receiving answers through your chosen communication tools.
Jochem and Your Existing Ecosystem
This assistant isn't here to oust your current tools or agents. Instead, Jochem slots into your existing environment, supplementing and enhancing the tools you already use, never replacing them.
Common Questions:
- Integration: Jochem integrates smoothly with your organization. Start by hitting "try now," and you’ll be guided through the onboarding process.
- Support for Agents: Jochem empowers your existing agents, providing them with the information they need to handle inquiries more effectively.
- Accessibility: While it’s open to any organization, there may be a waiting list due to high demand. You'll be notified when it's your turn.
Conclusion
Jochem is paving the way for refined customer service experiences. By offering your support staff a helping hand with instant information retrieval and management, you can ensure that customer inquiries are handled with unparalleled efficiency and ease.
For more detailed information on Jochem or to inquire about service, visit the official website or reach out to the support team at info@jochem.ai. You’ll be guided through terms of service, GDPR policies, and can explore the useful FAQ section for any immediate questions.
By integrating Jochem into your support system, you can transform your customer service department into a streamlined, efficient, and knowledge-driven powerhouse.
For inquiries and more information:
Closure B.V.
Stationsplein 45
3013 AM, Rotterdam
The Netherlands
+31 10 200 4522
info@jochem.ai
Visit Closure B.V.’s website and discover how Jochem can become an integral part of your customer support strategy.
