Are you tired of constantly repeating the same answers to customer inquiries? Parabolic, an AI-powered tool, is here to save the day. Developed with the backing of Y-Combinator, this AI assistant for customer support is designed to streamline and improve your customer service experience.
Features:
- Embedded: Seamlessly integrates within your existing ticketing software such as Intercom, Zendesk, Helpscout, and more.
- Human-in-the-loop: Allows your agents to verify responses before sending, while also continuously improving its own responses over time.
- Answers your RAQs: Quickly suggests responses based on past conversations or knowledge base with just one matching result.
- Multistep: Navigates through multiple back-and-forths as the conversation progresses.
- Upsell mode: Doubles as a sales channel by appending relevant upsells/cross-sells based on the customer’s pain points.
- Auto-categorize: Automatically tags and triages incoming questions to the appropriate categories such as payments, memberships, and more.
How it works:
Parabolic auto-indexes any response you've ever messaged to a customer and detects a user's true intent, independent of specific keywords. It then provides 2 categories of responses: generalizable (applicable to approximately 30% of tickets) and customer-specific (applicable to an additional 25-40% of tickets).
Get Started:
Ready to experience the benefits of AI-powered customer support? Sign up for a demo and let Parabolic revolutionize the way you interact with your customers!
Pros:
- Efficiently handles repetitive customer inquiries, saving your agents time and effort.
- Seamless integration with existing ticketing software for a streamlined experience.
- Allows for human verification, ensuring accurate and personalized customer responses.
Cons:
- May require initial setup and training period to fully optimize the tool for your specific needs.
Enhance your customer support capabilities by trying out Parabolic today and see the difference it can make for your business!
