PolyAI
Shares tags: automate, voice agents
AI Tool
Transform Conversations into Insights
Unlock the power of AI-driven conversation intelligence with Tethr.
Automate and gain actionable insights to enhance customer experience.Streamline workflows and boost operational efficiency with voice agents.Leverage advanced AI for rapid, tailored insights that drive business impact.
Tags
AutomateVoice agentsQA & insights
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overview
What is Tethr?
Tethr is a leading AI-driven conversation intelligence platform designed for contact centers. Merged with Awaken Intelligence, we focus on delivering quality assurance and insights that empower businesses to automate workflows and enhance customer experiences.
- Seamless integration with popular platforms like Salesforce and Zendesk.
- Prescriptive dashboards and scoring models for immediate business impact.
features
Key Features
Tethr offers a suite of advanced features that streamline your contact center operations. With functionalities like AutoLearn and Inbox Insights, we provide invaluable tools for optimizing agent performance and reducing customer churn.
- AutoLearn capability for quick category creation aligned with your business needs.
- Customized reporting options for tailored insights and visualizations.
- Cost and agent performance packs to enhance operational efficiency.
use_cases
Who Can Benefit from Tethr?
Tethr is designed for large and mid-sized enterprises, particularly contact centers aiming to enhance their service quality. Whether you're looking to ensure compliance, boost sales, or streamline coaching processes, Tethr provides the insights you need.
- Ideal for contact center leaders focused on reducing churn.
- Helps sales teams leverage customer insights for better performance.
- Supports compliance efforts by analyzing agent interactions.
Frequently Asked Questions
How does Tethr integrate with existing systems?
Tethr offers fast integrations with major platforms such as Salesforce, Zendesk, Zoom, and Qualtrics, enabling you to seamlessly incorporate our intelligence capabilities into your current workflows.
What types of insights can Tethr provide?
Tethr delivers actionable diagnostics and benchmarking across various business areas, including sales performance, customer experience, and agent efficiency, allowing for informed decision-making.
Is Tethr suitable for small businesses?
While Tethr primarily targets large and mid-sized enterprises, its advanced features can be customized to support the needs of growing businesses in the contact center space.