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PolyAI
Shares tags: automate, voice agents
AI Tool
Transform Conversations into Insights
Unlock the power of AI-driven conversation intelligence with Tethr.
Visit Tethr→
AutomateVoice agentsQA & insights
1Automate and gain actionable insights to enhance customer experience.
2Streamline workflows and boost operational efficiency with voice agents.
3Leverage advanced AI for rapid, tailored insights that drive business impact.
overview
What is Tethr?
Tethr is a leading AI-driven conversation intelligence platform designed for contact centers. Merged with Awaken Intelligence, we focus on delivering quality assurance and insights that empower businesses to automate workflows and enhance customer experiences.
- 1Seamless integration with popular platforms like Salesforce and Zendesk.
- 2Prescriptive dashboards and scoring models for immediate business impact.
features
Key Features
Tethr offers a suite of advanced features that streamline your contact center operations. With functionalities like AutoLearn and Inbox Insights, we provide invaluable tools for optimizing agent performance and reducing customer churn.
- 1AutoLearn capability for quick category creation aligned with your business needs.
- 2Customized reporting options for tailored insights and visualizations.
- 3Cost and agent performance packs to enhance operational efficiency.
use cases
Who Can Benefit from Tethr?
Tethr is designed for large and mid-sized enterprises, particularly contact centers aiming to enhance their service quality. Whether you're looking to ensure compliance, boost sales, or streamline coaching processes, Tethr provides the insights you need.
- 1Ideal for contact center leaders focused on reducing churn.
- 2Helps sales teams leverage customer insights for better performance.
- 3Supports compliance efforts by analyzing agent interactions.
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Frequently Asked Questions
+How does Tethr integrate with existing systems?
Tethr offers fast integrations with major platforms such as Salesforce, Zendesk, Zoom, and Qualtrics, enabling you to seamlessly incorporate our intelligence capabilities into your current workflows.
+What types of insights can Tethr provide?
Tethr delivers actionable diagnostics and benchmarking across various business areas, including sales performance, customer experience, and agent efficiency, allowing for informed decision-making.
+Is Tethr suitable for small businesses?
While Tethr primarily targets large and mid-sized enterprises, its advanced features can be customized to support the needs of growing businesses in the contact center space.