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AI Tool
Transforming Citizen Services with ServiceNow
AI-Powered Public Sector Digital Services for Enhanced Government Operations
Boost agent productivity and citizen satisfaction with AI-driven assistance and rapid response times.Streamline operations across all levels of government with a unified platform and low-code workflows.Modernize essential government services ensuring compliance, data security, and operational transparency.
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VerticalsGovernmentCitizen Services
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overview
Redefine Government Interactions
ServiceNow Public Sector Digital Services provides a comprehensive suite to enhance how government agencies serve their constituents. Leverage innovative AI technology to transform traditional workflows and deliver efficient, effective services.
- Designed specifically for the unique needs of federal, state, and local agencies.
- Fosters improved communication and collaboration between government and citizens.
- Empowers agencies to modernize legacy systems while maintaining compliance.
features
Key Features of ServiceNow
Our platform includes essential features to streamline citizen services and improve operational efficiency. These tools harness the power of generative AI to reduce response times and enhance service delivery.
- AI-Powered Service Delivery that drastically reduces inquiry assignment and resolution times.
- Unified data models that bring together disparate systems for seamless operations.
- Tailored low-code workflows that meet the specific challenges faced by government agencies.
use_cases
Real-World Applications
Explore how ServiceNow Public Sector Digital Services is transforming citizen engagements and operational workflows. Agencies across various levels utilize our solutions to address common challenges efficiently.
- Eligibility determination for social services.
- Streamlined processing of licenses and permits.
- Efficient handling of public records and citizen service requests.
Frequently Asked Questions
How does ServiceNow improve response times?
ServiceNow leverages AI technology through Now Assist, resulting in a 99% reduction in inquiry assignment times and a 70% decrease in resolution times.
What types of agencies can benefit from ServiceNow?
Our platform is tailored for federal, state, and local government agencies looking to enhance citizen services, increase transparency, and modernize their operations.
Are there compliance considerations with ServiceNow?
Yes, ServiceNow is designed to help government agencies maintain compliance while securely managing sensitive data and ensuring transparency in service delivery.