Freshservice Freddy AI
Shares tags: automate, it tickets
AI Tool
Transform ITSM Efficiency with Now Assist
Your AI Copilot for Seamless Service Delivery
Accelerate issue resolution with AI-powered incident summarization.Automate documentation and improve knowledge sharing effortlessly.Integrate flexible AI solutions tailored to your enterprise needs.
Tags
AutomateBack OfficeIT Tickets
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overview
Revolutionize IT Service Management
ServiceNow Now Assist for ITSM is an innovative AI solution designed to enhance the efficiency of IT service desks. By integrating advanced language processing capabilities, it empowers agents to resolve incidents faster and with higher accuracy.
- Native integration within ServiceNow for seamless user experience.
- Focus on increasing agent productivity and reducing MTTR.
features
Key Features
Now Assist for ITSM includes a suite of powerful features aimed at streamlining IT operations and improving service delivery.
- AI-powered incident and chat summarization for fast context understanding.
- Automated resolution note generation and knowledge article creation.
- Recent enhancements include AI-based classification and automated workflows.
use_cases
Perfect for High-Volume Environments
Now Assist is ideal for IT service desks in large enterprises looking to manage a high volume of tickets efficiently. With its robust AI tools, your team can proactively resolve or triage incidents, ensuring timely support.
- Reduces workload on agents by automating routine tasks.
- Enhances documentation standards across the service desk.
Frequently Asked Questions
How does Now Assist improve incident resolution times?
Now Assist summarizes incident records and chat histories automatically, allowing agents to grasp the situation quickly and respond more effectively.
Can Now Assist integrate with third-party AI models?
Yes, Now Assist can be configured to use third-party AI models like Azure OpenAI, ensuring flexibility in meeting your organization's needs.
Is Now Assist suitable for small businesses?
While Now Assist is designed for large enterprises, it can benefit any business seeking to enhance its IT service management processes.