Dialpad Ai Contact Center
Shares tags: automate, voice agents, contact center
AI Tool
Automate Your Contact Center with RingCentral RingSense
Transforming Voice Agent Workflows for Enhanced Efficiency
Leverage AI-driven insights to refine call evaluations with customized scorecards.Integrate effortlessly across all RingCentral communication channels for comprehensive analytics.Benefit from localized support and compliance with advanced data residency options.
Tags
AutomateVoice agentsContact center
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overview
What is RingCentral RingSense?
RingCentral RingSense revolutionizes how contact centers automate workflows for voice agents. With advanced AI capabilities, it not only enhances productivity but also improves customer interactions through actionable insights and data-driven decision making.
- Designed for enterprise and revenue-focused teams.
- Ideal for sales, customer service, and quality assurance.
- Advanced conversation tracking that captures nuanced meanings.
features
Key Features of RingCentral RingSense
RingCentral RingSense boasts a variety of features that make it a powerful tool for organizations aiming to streamline their contact center operations. From AI-driven coaching tools to broader data source integrations, it continually evolves to meet user needs.
- Expanded AI-driven scorecard for precise call evaluations.
- New concept-based trackers for better business signal capture.
- Full integration with all RingCentral communication platforms.
insights
Latest Insights and Developments
Stay ahead of the competition with the latest enhancements to RingCentral RingSense. Our commitment to innovation allows your team to thrive using the latest technology in the contact center industry.
- Dedicated environments now available in Australia and Canada.
- Support for Spanish and French languages expands usability.
- Enhanced data access for developers with new API permissions.
Frequently Asked Questions
What types of teams benefit from RingCentral RingSense?
RingCentral RingSense is designed for enterprise teams, particularly in sales, customer service, and call centers, that require advanced coaching, quality assurance, and analytics.
How does RingCentral RingSense improve conversation analytics?
Unlike traditional systems, RingCentral RingSense employs large language models to track concepts rather than relying on exact keyword matching, thereby capturing more nuanced business signals.
Is RingCentral RingSense compliant with global regulations?
Yes, RingCentral RingSense offers dedicated environments to ensure compliance with local regulations, including data residency options for regions like Australia and Canada.