Cresta Real‑Time
Shares tags: automate, voice agents, agent assist
AI Tool
Revolutionize Your Contact Center with Observe.AI Real-Time AI
Empower agents, enhance compliance, and optimize workflows with AI-driven insights.
Transform agent performance with live, context-aware guidance and real-time alerts.Automate after-call summaries and boost efficiency with GenAI technology.Create custom agent experiences easily with our no-code experience designer.
Tags
AutomateVoice agentsAgent assist
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overview
Elevate Your Contact Center Operations
Observe.AI Real-Time AI is designed to enhance the performance of voice agents by providing immediate assistance and workflow automation. Our platform empowers agents with the tools they need to excel in their roles while ensuring compliance and customer satisfaction.
- Tailored support for agents during live calls to improve decision-making.
- Real-time insights for supervisors to manage and coach agents effectively.
- Focus on revenue growth and enhanced customer experience.
features
Key Features at a Glance
Our innovative features streamline your operations and address the unique challenges of contact centers. From AI-driven coaching to customizable workflows, we help you achieve your performance goals.
- Live Agent Guidance with scripts and prompts.
- Automated After-Call Summaries to eliminate tedious documentation.
- Hyper-Personalized Training based on historical performance data.
- No-Code Experience Designer for effortless customization.
use_cases
Who Can Benefit?
Observe.AI Real-Time AI is ideal for enterprise contact centers striving for improved sales numbers, compliance adherence, and overall customer satisfaction. With documented success stories, our clients have seen remarkable outcomes after implementation.
- Increase sales conversions by up to 10%.
- Reduce hold time violations by 60%.
- Lower average handle time by 23%.
Frequently Asked Questions
What is Observe.AI Real-Time AI?
Observe.AI Real-Time AI is an advanced platform that provides voice agents with live assistance, automates workflows, and offers supervisors real-time insights into call performance.
How does real-time agent guidance work?
The platform delivers context-aware scripts and prompts during calls, enabling agents to navigate conversations more effectively and make informed decisions instantly.
What impact can I expect after implementing this solution?
Clients have reported significant improvements, including increased sales conversions, fewer compliance issues, and enhanced overall customer service performance.