AI Tool

Transform Your Customer Support with Gorgias Sidekick

Empower your D2C brand with AI-driven automation and personalized assistance.

shipped Nov 20, 2025verticalspaid

VerticalsE-commerceCustomer Support

Why it matters

1Reduce support workload and improve response times with AI-powered interactions.

2Seamlessly engage customers across live chat, email, SMS, and more from one dashboard.

3Customize conversation flows to align with your unique brand tone and operational needs.

4Leverage AI for real-time product recommendations and enhanced customer satisfaction.

Specs

API Docs

View Documentation →

API Available

Yes, public API

overview

What is Gorgias Sidekick?

Gorgias Sidekick is an AI-powered chatbot designed specifically for D2C brands, enabling automated customer service across multiple channels. With advanced features in intent detection, summarization, and support macros, it's your key to delivering exceptional customer experiences.

AI-assisted interactions for swift customer resolutions.
Integrated with your existing Gorgias setup.
Tailored specifically for ecommerce merchants.

features

Key Features of Gorgias Sidekick

Unlock a suite of features designed to streamline your customer support process. From intelligent reply suggestions to seamless backend actions like order management, Gorgias Sidekick ensures every customer engagement is efficient and impactful.

AI-crafted reply suggestions for faster responses.
Automated order editing and refund processing.
Real-time product recommendations and image understanding.

use cases

How D2C Brands Use Gorgias Sidekick

Gorgias Sidekick is perfect for ecommerce brands looking to reduce support workload while increasing sales opportunities. It’s the ideal tool for Shopify merchants and those using multiple platforms, delivering personalized assistance that drives loyalty.