# ElevenLabs Agents Pricing (2026): Minutes, LLM Costs, Phone Numbers and Real Monthly Bills

> ElevenLabs Agents (ElevenAgents) costs $0.08 a call minute on every paid plan, from 75 included minutes on Starter to 12,375 on Business, plus the LLM at the provider's rate. Plans differ mainly in concurrency. Example monthly bills, phone-number setup and ways to pay less, checked November 10, 2026.

- Source: https://www.stork.ai/blog/elevenlabs-agents-pricing-2026
- Publisher: Stork.AI editorial team
- Published: 2026-11-11
- Updated: 2026-11-11
- Language: en
- Reading time: 7 min

_Affiliate disclosure: Stork may earn a commission when you sign up through some links on this page, at no cost to you. We rank on quality and price, not commission._

## Key takeaways

- ElevenLabs Agents costs $0.08 per call minute, included or extra, on every paid plan.
- Plans differ in concurrency: 6 calls on Starter, 10 on Creator, 20 on Pro, 30 on Scale, 40 on Business.
- The LLM is billed separately at the provider's published rate, with no markup on most models.
- There is no ElevenLabs telephony fee: you bring a Twilio number or a SIP trunk.
- The Free plan includes 15 minutes, enough to build and test a first agent.

**Short answer:** [ElevenLabs Agents](https://try.elevenlabs.io/stork-agents) (the product ElevenLabs now calls ElevenAgents, formerly Conversational AI) is billed by call minutes. Every plan includes minutes, from 15 on Free to 12,375 on Business ($990), and extra minutes cost **$0.08**. The LLM is billed on top at the provider's published rate, and ElevenLabs charges no telephony fee: you bring a Twilio number or a SIP trunk. Every paid plan works out to the same $0.08 a minute, so the plan you pick is really a choice of **concurrency**, from 6 simultaneous calls on Starter to 40 on Business.

**How we checked:** prices, limits and policies below were read on elevenlabs.io on November 10, 2026: the [ElevenAgents pricing page](https://elevenlabs.io/pricing/agents), the [agents product page](https://elevenlabs.io/agents), the [LLM documentation](https://elevenlabs.io/docs/agents-platform/customization/llm), the [Twilio integration docs](https://elevenlabs.io/docs/agents-platform/phone-numbers/twilio-integration/native-integration) and the [startup grants page](https://elevenlabs.io/startup-grants). The per-minute and example-bill figures are our own arithmetic on those published rates. Some links are affiliate links: if you sign up, ElevenLabs may pay us a commission at no cost to you.

## ElevenLabs Agents plans, minutes and concurrency

| Plan | Monthly price | Included call minutes | Concurrent calls | Price per included minute (our math) |
| --- | --- | --- | --- | --- |
| Free | $0 | 15 | 4 | - |
| Starter | $6 ($1 first month) | 75 | 6 | $0.080 |
| Creator | $22 ($11 first month) | 275 | 10 | $0.080 |
| Pro | $99 | 1,238 | 20 | $0.080 |
| Scale | $299 | 3,738 | 30 | $0.080 |
| Business | $990 | 12,375 | 40 | $0.080 |
| Enterprise | Custom | Custom | Elevated limits | Negotiated |

*From elevenlabs.io/pricing/agents, read November 10, 2026. Last column: plan price divided by included minutes.*

- **Extra minutes:** $0.08 each on every paid plan, per ElevenLabs' pricing FAQ.
- **Burst:** if you switch it on, an agent can take up to three times your concurrency limit; calls above the limit cost $0.16 a minute, double the standard rate.
- **Text messages:** $0.003 each.
- **Annual billing:** 10 months for 12 across ElevenLabs plans, which lowers the effective rate to about $0.067 a minute on included minutes.

> [!FACT] Every paid ElevenLabs Agents plan prices its included minutes at exactly $0.08, the same as an extra minute. Upgrading does not buy cheaper minutes; it buys more simultaneous calls, more included volume up front, and the plan's other features.

## What a month actually costs: three examples

Because the minute price is flat, budgeting is mostly about volume and peak concurrency. These are our calculations on the published rates, before the LLM and your phone provider.

| Use case | Minutes a month | Peak simultaneous calls | Cheapest plan that fits | ElevenLabs bill (our math) |
| --- | --- | --- | --- | --- |
| Small clinic or salon receptionist | 500 | 2 to 3 | Creator: 275 included + 225 extra | $22 + $18 = about $40 |
| Agency running agents for 5 clients | 3,000 | 8 to 10 | Creator (10 calls) or Pro (20 calls) | Creator: $22 + 2,725 x $0.08 = about $240; Pro: $99 + 1,762 x $0.08 = about $240 |
| Support line for a software company | 15,000 | 25 to 30 | Scale: 3,738 included + 11,262 extra | $299 + about $901 = about $1,200 |

*Our calculation from elevenlabs.io/pricing/agents, November 10, 2026. Excludes LLM usage, phone-line charges and taxes.*

The agency row shows the pattern: at 3,000 minutes, Creator and Pro cost the same, so the only question is whether 10 simultaneous calls is enough. If your calls bunch up, for example everyone phones a restaurant at 6pm, buy for the peak, or enable burst and accept $0.16 a minute on the overflow.

## The LLM is billed separately

ElevenLabs runs the voice, speech recognition and turn-taking; the "thinking" comes from a language model you choose. ElevenLabs says it passes third-party LLM costs through "at the provider's published rate, with no markup", with one exception: some Gemini and Claude models priced at Vertex AI regional rates cost 10% more on input, output and cached tokens. You can pick OpenAI GPT models, Google Gemini, Anthropic Claude, open models hosted by ElevenLabs (such as Qwen, GLM and DeepSeek variants), or your own endpoint.

ElevenLabs does not publish a per-minute LLM figure, because it depends on the model and how much the agent talks. As a reference point, Retell lists a small model at about $0.008 a minute and a large one at about $0.04 (see our [voice agent platform comparison](https://www.stork.ai/blog/best-ai-voice-agent-platforms-2026)). On that range, the LLM adds 10% to 50% to the $0.08 minute. One inconsistency to know about: the pricing FAQ says LLM fees "will be deducted from your ElevenLabs credits", while also saying agent plans are "billed by call minutes, not by the shared credit pool". Check your usage page after a test day before you scale.

## Phone numbers: bring your own

- **No ElevenLabs telephony fee.** The pricing page says ElevenLabs "does not charge extra for telephony". Your carrier bills you directly.
- **Twilio:** native integration. You import a number you bought in Twilio into the ElevenLabs dashboard; purchased numbers handle inbound and outbound calls, while a Twilio Verified Caller ID works for outbound only.
- **SIP trunk:** supported, so you can use another carrier or an existing phone system.
- **Batch outbound calls** and **WhatsApp** are listed as channels. ElevenLabs does not publish separate prices for them on the pricing page.
- ElevenLabs' pages do not offer to sell you a phone number directly; plan on a Twilio or SIP account.

If you are calling people rather than answering calls, read the consent rules first: our [AI outbound calling guide](https://www.stork.ai/blog/best-ai-outbound-calling-software-2026) covers the FCC and TCPA position on AI voices.

## Languages, compliance and limits to check first

- **Languages:** the agents product page says 90+ languages; the ElevenAgents docs say 31 languages in one place and 70+ in another. Test your exact language and accent on the Free plan before you commit.
- **Compliance (as stated by ElevenLabs):** SOC 2 Type II, ISO 27001, ISO 42001, PCI DSS Level 1, HIPAA and GDPR, regional data residency (US, EU and India on Enterprise) and a zero-retention mode. A HIPAA BAA is listed under Enterprise only.
- **EU data residency** makes some LLMs unavailable, per the LLM docs.
- **Not stated:** whether silence or hold time is billed differently, and whether test calls and simulations count as minutes. Assume every connected minute counts.

## Ways to pay less

- **Start on Free:** 15 minutes and 4 concurrent calls is enough to build and test one agent.
- **First-month offers:** Starter at $1 and Creator at $11 for the first month were on the pricing page on November 10, 2026, with no end date given.
- **Annual billing:** 10 months' price for 12.
- **Startup grants:** ElevenLabs gives eligible startups the Scale plan free for 12 months (stated as 33 million characters). Eligibility includes a monetised product, under 25 employees, a business email and no agencies or consultancies. Details are in our [ElevenLabs discounts guide](https://www.stork.ai/blog/elevenlabs-promo-code-2026).
- **Keep calls short:** with a flat per-minute price, a tighter script and a quick hand-off to a human are the biggest saving.

## ElevenLabs Agents vs Retell, Vapi and Bland

On price per minute the main platforms are close: roughly $0.075 to $0.14 a minute before phone charges. ElevenLabs is the strongest choice when the voice matters (a brand voice, a [cloned voice](https://www.stork.ai/blog/elevenlabs-voice-cloning-guide) or many languages) and the cheapest place to get ElevenLabs voices: Retell charges $0.04 to $0.10 a minute for them on top of its own $0.055 platform fee. Retell gives more concurrency on its entry tier (20 calls), Vapi gives developers the most control over each component, and Bland bundles the LLM into one higher rate. Full numbers are in our [voice agent platform comparison](https://www.stork.ai/blog/best-ai-voice-agent-platforms-2026) and our [Vapi alternatives guide](https://www.stork.ai/blog/vapi-alternatives-2026).

If you would rather not build at all, an off-the-shelf AI receptionist may cost less in staff time; our [build vs buy guide](https://www.stork.ai/blog/ai-receptionist-build-vs-buy-2026) does that maths. To try ElevenLabs Agents, the [Free plan](https://try.elevenlabs.io/stork-agents) is enough for a first agent.

## Frequently asked questions

### How much does ElevenLabs Agents cost per minute?

$0.08 per minute. Every paid plan includes minutes at that rate (75 on Starter at $6, up to 12,375 on Business at $990), and extra minutes also cost $0.08. Calls above your concurrency limit, with burst enabled, cost $0.16. The LLM and your phone provider are billed on top.

### Is ElevenLabs Agents free?

There is a Free plan with 15 call minutes a month and 4 concurrent calls, enough to build and test an agent. Production use needs a paid plan from $6 a month.

### Does ElevenLabs charge for the LLM in its agents?

Yes, separately. ElevenLabs passes third-party LLM costs through at the provider's published rate with no markup, except some Gemini and Claude models billed at Vertex AI rates, which cost 10% more.

### Does ElevenLabs provide phone numbers for agents?

Not directly. You import a Twilio number or connect a SIP trunk, and that provider bills you. ElevenLabs states it does not charge extra for telephony.

### Which ElevenLabs plan should I choose for a voice agent?

Choose by peak simultaneous calls, not price per minute, because every paid plan works out to $0.08 a minute: Starter allows 6 calls, Creator 10, Pro 20, Scale 30 and Business 40.

### Is ElevenLabs Conversational AI the same as ElevenAgents?

Yes. ElevenLabs' agent platform was called Conversational AI; its pricing and documentation now use the name ElevenAgents.