Are you tired of your customers having to wait on hold or sift through lengthy documentation to find the answers they need? Brainfish Help Center is here to put an end to that. This smart customer content platform is powered by advanced AI and is designed to revolutionize your knowledge base content, providing instant solutions to tricky customer problems.
How Brainfish Can Help You
Here's how Brainfish can benefit you and your team:
- Fast Results: See the difference from day one and get live in just minutes.
- Reduced Support Volume: Cut your inbound support volume by up to 20%.
- Scalable Customer Understanding: Understand and answer more customers simultaneously.
- Improved Accuracy: Brainfish uses bespoke AI technology to learn your content and deliver accurate, relevant answers that will reduce your team's inbound ticket volume instantly.
Here are some key features that make Brainfish stand out:
- Deflection Rate: Enjoy a deflection rate of up to 80%.
- Resolution Rate: Increase your resolution rate by up to 67%.
- Content Import: Import content from various sources with just one click, including Zendesk Help Center, Freshdesk, Intercom, HTML, Markdown, PDF, and more.
- No Configuration Needed: Simply add your content and start using it right away. Brainfish learns from your content as you add it, with no need for training, waiting, or complex configuration.
- Actionable Analytics: Use analytics to improve your articles, increase resolution rates, and enhance the quality of answers provided.
According to Justus Hammer, CEO & Co-Founder of Madpaws, "Brainfish is a no-brainer. I recommend it to anyone that wants to transform their customer support."
Get Started with Brainfish
Transform your customer support and help your customers find the answers they need, faster and more efficiently than ever before. Simply add your content, set up your site, and start answering more of your customers.
Pros and Cons
- Instant solutions to customer problems
- Reduction in support volume
- Scalable customer understanding
- No complex configuration required
- May require some time to adapt to AI-powered functions